Situation de l'établissement
En choisissant l'établissement Wyndham Baltimore Mt. Vernon, vous aurez la chance de séjourner dans le centre de Baltimore, à quelques pas de The Contemporary et Walters Art Museum. Cet hôtel se trouve tout près de Washington Monument et Peabody Institute – John Hopkins University.
Les 104 chambres climatisées de l'établissement vous invitent à la détente et comprennent un réfrigérateur et une machine à espresso. Votre chambre est équipée d'un lit à plateau-coussin préparé avec un édredon de plumes. Un accès gratuit au réseau Internet Wi-Fi et câblé vous permet de rester en contact avec le reste du monde et des chaînes par câble assurent votre divertissement. Une salle de bain privée avec un ensemble douche/baignoire est à votre disposition. Vous y trouvez également des articles de toilette de luxe et un sèche-cheveux.
Loisirs, Spa, Prestations Premium
Profitez des installations de loisirs (un centre de fitness par exemple) et des nombreux équipements et services qui caractérisent l'établissement, notamment l'accès Wi-Fi à Internet gratuit et un service de conciergerie. Parmi les équipements et services offerts par cet hôtel vous trouvez également un service d'organisation de mariages, un service d'assistance pour les visites touristiques ou l'achat de billets et l'accès gratuit à un centre de fitness voisin.
Pendant votre séjour dans cet hôtel, profitez du restaurant qui propose le petit-déjeuner, le déjeuner et le dîner. Pour vos petits creux, l’établissement offre également un café et un service en chambre (horaires limités). L'établissement vous invite à rejoindre son bar salon pour une petite pause bien méritée.
Affaires, autres prestations
Les équipements et services proposés incluent l'accès gratuit haut débit à Internet (par câble), un centre d'affaires ouvert 24 heures sur 24 et un service de location de limousine/berline de luxe. Les espaces événements de cet hôtel comprennent des espaces de conférence et des salles de réunion.
Horrible customer service! Tons of attitude and talking back. I stayed there for 5 nights, and my room wasn't cleaned at all 2 days out of those. The front desk lady told me in the end of the day that it wasn't her job to clean, that all the cleaning stuff was out for the day, and that there was no manager I could talk to on premises. She told me to just suck it up and wait till the next day (I am not exaggerating !). When I asked her if cleaning services were supposed to be included in my daily room charges, she said yes. Then there was the ongoing issue with them not replenishing toiletries at all even so that was also included in the daily room charges. All and all, this could of been a great hotel if all the front desk staff was replaced or retrained
The room was very clean and spacious. The bathroom was beautiful and had amenities like a towel warmer and an overhead heat lamp. The hotel was in a great location in the heart of Mt Vernon - I could see the Washington Monument from my window. Housekeeping was very accommodating to our schedule and left the room pristine.
To preface this review, I stayed at the Wyndham for a total of 6 nights. The WIFI worked about half the time, which was detrimental because I was in Baltimore to take intensive courses at JHU and couldn't do my homework in the room. The staff blamed it on the windy weather, but it was such a huge inconvenience. My keycard also failed to work more than half the time, which was another annoyance. The front desk also overcharged me for "incidentals," a total of $115. They charge $50/day up to 2 days, which should only have come up to $100, so where did that extra $15 come from? They were pleasant enough about it, and corrected it accordingly, but I warn future guests to double check their transactions. Also, the fridge in the room wouldn't get cold even though it was plugged in, and the microwave emitted a scary burning smell when used. Finally, I stopped by IN PERSON the day before my check-in to request an extension of my check-out time from 11am to 2pm, and they happily obliged. Then, the night before my check-out date, I called down to the front desk to confirm and they claimed that they were overbooked and can only extend my check-out time to 12pm. When I let them know I made the request prior to check-in, no one seemed to know what I was talking about. They were kind enough to offer to store my luggage, but again, an inconvenience. Overall, my stay was mediocre due to the faulty amenities, but the staff was gracious and polite about everything. Still, I don't think I would stay here again.
Bar is great with wonderful happy hour foods Quiet, nice king bed on 12th floor Uber taxi to Johns Hopkins for $5 Excellent location Great rate thru Kayak Park for $12 a day a block or two away.
Would like to be be able to get coffee by 6
Very lovely place, excellent location. Staff was helpful
Bedding was great whne we arrived, but we did find leftover food in the fridge from the previous guests which made us a little wary of using the tub because we weren't sure how thorough the cleaning was
The room was nice and clean, confertable beds.
The reception was rude, we wanted to get food in the middle of the night but there was no one in the building working to suggest any thing to us.
Due to an error in receiving my reservation information from a third party booking agency, the were no available rooms of the type I had reserved. So, the hotel was forced to give me a nicer room at the same rate. The room was a bit dated, but the jetted tub and sitting area were very nice. While the front desk staff and valet seemed to lack professionalism, the staff at the hotel bar were quite welcoming and friendly.
When the desk clerk could not locate information on my reservation, she told me to have a seat nearby while she looked for my reservation elsewhere. When she still couldn't find it, she shouted to me across the lobby that her GM said she can't let me into a room until she got the payment details from Kayak and that I had to call Kayak to resolve the issue. I guess asking me to step up to the desk to discuss my situation or calling Kayak herself was too much trouble. While I called Kayak customer service to attempt to resolve the issue, other guests arrived to check in. As a result, the only clerk working the front desk was busy and could not speak with the Kayak representative I had on my cell phone and they had to call the clerk at the hotel a while later to attempt to resolve the issue. While I sat at the lobby waiting for Kayak to call the desk clerk, a hotel valet came to the front desk and used the phone there to loudly order food for himself and the desk clerk from a local restaurant. And then he proceeded to argue with the restaurant about it giving a discount to hotel employees. Not only was this inappropriate business to conduct at the front desk, but I'm left wondering why the front desk clerk has time to tell the valet what she wants to eat, but she can't call Kayak to attempt to resolve the issue with my room. Once the desk clerk spoke with someone from Kayak, she again shouted to me across the lobby about the status of the issue. She said they needed to fax her the information again. After waiting another 5-10 minutes, I approached the desk and asked if she had received the information she needed yet. She said no and walked away from me to FINALLY check the fax machine. Lo and behold, the information she needed was there and she checked me into my room with barely a perfunctory apology for the delay. She also made sure to tell me the issue was that the Kayak third party service provider handling my reservation had the wrong fax number for the hotel so the issue was really someone else's fault. I guess this hotel is nice enough for the price if you don't have any issues with which you need any customer service. But if there is the slightest issue, or you just stick around the lobby for a little while, you'll see that the staff really doesn't seem to have much training on professionalism. I was pretty disappointed by the experience.
The hotel felt classy and luxurious. The staff was super friendly and helpful. The valet service was prompt and careful. Great stay. Lovely location. Very clean. Great view. Good deal through Kayak.
The bed was way too hard for my personal preference and comfort. Shower could have used a little updating, but the pressure and temperature were perfect.
Really nice hotel - we were given a larvger room, which was very clean and spacious. The staff was very friendly. The only thing is valet parking was $30 - NYC pricing... Around the corner parking lot was $10- should have parked my car there overnight.
I loved how welcomed I felt by the staff. The building is beautiful in a historic part of town. George's restaurant has a great Maryland crab Benedict.
No family-oriented amenities.