The hotel was lovely and relaxed. The swimming pool and gym were an added bonus. It was only a ten minute walk to some lovely restaurants and sights. The location was ideal as it was far enough away from the noise of night clubs and bars yet near enough to walk to.
staff very efficient , able to check into room early, late check out (1pm) accomodated
The bed and pillows were so comfortable, i didnt want to get out of bed.
there needs to be a bigger/brighter sign on the building as we had trouble locating it.
Its easy access to the city and its amenities, like the Mail Box, and canalside.
The fact that you had to pay for parking to stay there. Also, there was no hot water at 5 oclock, or in the morning.
Stayed one night for a BU Open Day in a family room which was very comfy and had a super bathroom. Friendly, efficient staff. Excellent pool & spa facilities which we thoroughly enjoyed. Fantastic breakfast - set us up for the day trekking around the Uni!
For some reason drivers appear unable to park within the clearly parked parking bays - not the hotel's fault, of course, but maybe an occasional check by the hotel and leaflet under the offender's windscreen wiper might help :o)
Friendly staff, cleanliness of facilities
Asked reception to order a taxi and we were not told the venue was within a 10 minute walk....fairly embarrassing when the taxi driver asked for £3.60 fare!!
There was a power cut at the hotel for approx half an hour.
The decor was outstanding and made our trip to birmingham feel really special
The bar staff was very friendly, ...
Our check in was very slow, whilst two other couples got checked in, we were still in the process. Still don't know why.
Your staff were welcoming and helpful. It seemed that the comfort of the guests was their top priority.The breakfast was well cooked and there was plenty of it. The room was very comfortable.
The room overlooked a car park.