Proximity too the airport
The room I was assigned hadn't been cleaned at all. There was dirty towels on the floor, one of the beds had been slept in, and the previous person's trash was still in the room. I ordered food at the kitchen and was told after my order was completed that a side wasn't available and a cheaper side was given to me without a discount on my meal.
We where forced to overnight because of a flight cancellation. We had nothing with us, the guy on check in gave us a nice bag of toiletries. Much appreciated.
The best was extremely comfortable, the staff was very friendly and helpful, and the room was extremely clean.