Situation de l'établissement
En choisissant l'établissement The Westin Charlotte, vous aurez la chance de séjourner dans le centre de Charlotte, à quelques pas de Charlotte Convention Center et Centre culturel et artistique Afro-Américain Harvey Gantt. Cet hôtel 4 étoiles se trouve tout près de Mint Museum Uptown et Bechtler Museum of Modern Art.
Les 700 chambres climatisées de l'établissement vous invitent à la détente et comprennent un réfrigérateur et une station d'accueil iPod. Votre chambre est équipée d'un lit à plateau-coussin préparé avec un édredon de plumes. Une télévision à écran plat 37 pouces avec des chaînes thématiques est à votre disposition pour de purs moments de détente. De plus, un accès au réseau Wi-Fi et câblé est proposé en échange d’un supplément. Les salles de bain comprennent un pommeau de douche à jet de pluie et des articles de toilette gratuits.
Loisirs, Spa, Prestations Premium
N'hésitez pas à profiter des nombreuses infrastructures de loisirs à disposition et qui incluent notamment une piscine couverte et une salle de fitness ouverte 24 heures sur 24. Cet hôtel propose également l'accès Wi-Fi à Internet (en supplément), un service de conciergerie et une boutique de souvenirs/un kiosque à journaux.
Prenez un délicieux repas dans le restaurant ou au café. Et pour combler tous vos petits creux, cet hôtel propose également un service en chambre 24 heures sur 24. L'établissement vous invite à la détente dans un de ses 2 bars/lounges.
Affaires, autres prestations
Les équipements et services proposés incluent l'accès haut débit à Internet (par câble) en supplément, un centre d'affaires et un service de location de limousine/berline de luxe. Si vous devez organiser une réunion à Charlotte, faites confiance à cet hôtel qui dispose d'espaces événements mesurant 4088 mètres carrés et comprenant un centre de conférence, des espaces de conférence et des salles de réunion. Un parking payant en libre service est disponible dans l'enceinte de l'établissement.
I love the fact the asked me if I wanted a high or low room..of course we took the high and the view for the 15 floor was amazing
I didn't like that I requested a room on a high floor with a nice view and wound up with one on the 7th floor with a view of a roof. I also didn't like that I had to keep pestering the hotel staff for a remote and the only way someone finally seemed to act was when I requested another room, one with a remote. The TV had the channel and volume button disabled so I could only watch the never ending hotel channel. It drove me insane and I missed my favorite TV show because 3 phone calls, a trip to the front desk, and an encounter with a gentleman on the floor taking care of something else didn't seem to be able to produce a remote. Why didn't the cleaners check previously that a remote was in the room? That is standard. I was also disappointed that the hotel didn't have wifi. Some computers, especially MacBooks do NOT have an ethernet port so they cannot be plugged in. I wound up having to tether my computer to my phone just to surf the net. For the price, this was a very bad experience and I will NEVER stay at this hotel again.
Excellent location! Perfect walking distance from all of down town! Great view of the Panthers stadium. Room was generally clean.
Received an unauthorized charge after check out of $20 for self parking after paying for a very high end hotel room. There were very few self parking spots and most of the garage was taken up with construction. There were plenty of reserved valet parking spots, but we WERE NOT TOLD about the $20 self parking and the $25 valet parking, so we just walked the extra distance thinking we were saving money.
I liked everything about my stay except for a few unfriendly and standoffish hotel employees and security staff members...
When I first arrived I was greeted rudely by the security staff... There was an event/wedding under way, and because I was dressed in casual urban attire I was blocked at the front door until I informed them of my reservation.... The only people who were genuinely friendly to ke throughout my stay were a valet associate named Matthew and older Spanish woman in the gift shop and the young ladies at the concierge counter. If it wasn't for those 5 connections my stay could've been undesirable... Those individuals mentioned above, salvaged the negative impression that the security staff left with me....
Overall, a very nice hotel. Up to standard.
Was not pleased with my stay. I checked in at 6:30 and none of the rooms were clean. I found this ridiculous and almost unheard of. I was not put in the room that I had originally booked which had bathrobes. The room they put me in did not so I asked for them three times. They promised they would bring them up and they never did. Very disappointed in the staff and customer service so I will not be staying here again unless I am reimbursed.
The view of the city was beautiful at night though walking to the Epicenter was interesting as a group of adults were two blocks up trying to panhandle on the one side of the street.
Family stayed at the same time and said they had robes on there room and we did not. Also cold water in room was not cold but warm. Also housekeeping did not leave correct bath amenities and toilet handle was broken.