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Tried to charge $175 non refundable pet fee. Told them to jam it and drove on to St Louis where Drury Inn was very accommodating.
Friendly staff, location
Great location, convenient to major attractions downtown. Good breakfast, incredibly friendly staff.
Only one elevator and it was incredibly slow. Parking was $21 a day. For what I paid for the rooms, parking should have been included.
Rooms were very nice
As much as you paid for the rooms the parking should be included
Price compared to other hotels in downtown Indianapolis, amenities, cleanliness
Only regarding the hotel room. I could hear the guests in the room above us 'stomping' around. And we had a room next to the elevator which also was clearly heard while in the room.
Hotel staff was great. Breakfast was excellent. Location was close to downtown but not directly.
Room was small, bed was small but comfortable
Loved our stay. The staff is very pleasant and attentive. The canal is great to look at while you are eating your free breakfast. You can't go wrong staying here. I would definitely consider it again
I had forgot and wasn't reminded about the parking price per day. Then saw the charge when I got home. Probably more my fault than theirs.
Good location. Clean and spacious rooms. Friendly staff.
It was very loud. You could hear every door opening and closing, every footstep and car door outside.
Clean! Staff was helpful. Good breakfast and if you're there during the week, a light dinner in the evening is available. Easy walking to Lucas Oil Stadium and many bars restaurants.
Paying a lot for parking..just adding onto room cost.
Clean rooms, nice staff, good breakfast, nice view (canal side)
The location by far was the best. the scenic view of the canal was amazing!
Breakfast area seemed a little crowded and at times they ran out of food but overall the food was great
Very pleased...great location right on the canal and close to all the Indy downtown attractions.
The breakfast wasn't great, but it was free! And the pool/hot tub wasn't too great either. Hot tub half the jets were not working and it was luke warm.
The atmosphere was wonderful! The room served it's purpose.
Yes, the staff's treatment of the guest, the noise level, paper thin walls and the management.
I did not receive a complete bill at the end.
Very nice staff. Fitness center a joke--very much out of repair. Pulley machine looks like it hasn't worked in a long time. Breakfast buffett very good.
Residence Inn has never let us down - this hotel was in a perfect location for us, the price was great, and you can't beat the free breakfast...staff was more than accomodating.
I stayed in a one bedroom suite for the same price as a one bedroom. It had a great view of the canal and was close to the downtown area with free parking. The suite was clean and had free wireless internet. I would highly recommend it.
Over the last few years my wife and I have sayed in many hotels. from Florida to Hawaii. And except for the Hawaii trip, this stay was the best room we have ever had. The location of the hotel on the canal is best, we ate breakfast and then took a nice walk on the canal. And Downtow Indy is right there within walking distance, as well as th zoo, and many other attractions. 2 thumbs up, 4 Stars
Very clean, most staff were very friendly. We switched rooms after deciding to stay another night and the second room was much nicer than the first. If we had this room the whole week, it would have been awesome. When we decided to stay an extra night, I asked to extend our stay. They said that was possible but the rate was going to go up to $*. I then booked a room through *** for for the rate we were currently being charged. Don't fall for the rate increase until you have checked out booking online for yourself.
This hotel is in a great location on the canal system of Indianapolis. It was so easy to walk to many different destinations or just to go on a leisurely evening stroll along the canal.The staff was very nice and very helpful. I would go back in a heartbeat!
This hotel is located in a central location and it is very affordable. It was easy to access the city's center with restaurants, mall, movie theater, etc.