Situation de l'établissement
En choisissant l'établissement Hotel Urbano, vous vous retrouverez au cœur de Miami, à quelques kilomètres seulement de Vizcaya Museum and Gardens et Port de Miami. Cet hôtel se trouve tout près de Patricia and Phillip Frost Museum of Science et Florida Grand Opera.
Les 65 chambres climatisées de l'établissement vous invitent à la détente et comprennent un réfrigérateur et une station d'accueil iPod. Un accès au réseau Internet Wi-Fi et câblé est offert gratuitement. De plus, une télévision à écran plasma 37 pouces avec chaînes par câble est à votre disposition pour des moments de pure détente. Une salle de bain privée avec une douche est à votre disposition. Vous y trouvez également des articles de toilette gratuits et un sèche-cheveux. Les équipements et services offerts par l'établissement comprennent un téléphone, mais aussi un coffre-fort et un bureau.
Loisirs, Spa, Prestations Premium
Vous devez absolument profiter des nombreuses infrastructures de loisirs qui incluent un centre de remise en forme et une piscine extérieure. Parmi les services et équipements offerts par cet hôtel vous trouvez également l'accès Wi-Fi à Internet gratuit et un service d'assistance pour les visites touristiques ou l'achat de billets.
Cet hôtel propose un restaurant avec bar ainsi qu'un service en chambre (horaires limités), vous permettant de prendre vos repas dans votre chambre. Si vous avez envie de vous détendre devant un petit verre, pas de panique, l'établissement abrite un bar salon et un bar en bord de piscine. Un petit-déjeuner continental gratuit est servi tous les jours.
Affaires, autres prestations
Les équipements et services proposés incluent un centre d'affaires ouvert 24 heures sur 24, un centre d'affaires et un service de location de limousine/berline de luxe. Si vous devez organiser une réunion à Miami, faites confiance à cet hôtel qui dispose d'espaces événements mesurant 153 mètres carrés et comprenant des salles de réunion.
The location is excellent. The staff is gracious and helpful. The neighborhood seems perfect for exercise walking or just a stroll. The art in the public areas and halls is delightful. The mattress was comfortable and the bathroom nicely appointed and spacious.
The room was a bit cramped for a king bed, with the small desk area's chair blocking the floor at the foot of the bed if anyone sat in it. And the electrical wiring is quirky: turning off the unmarked "master" switch (one of two by the door that happens to turn off the electricity to every outlet and other switch in the room, including the bathroom -- very inconvenient if you turn it off by accident, as we did during daylight hours, thinking it controlled nothing); it also turns off electricity to the smoke detector, possibly a code violation. We informed the front desk of the problem.
When I did my check in I’ve requested a double bed room, but front desk said they were completely sold out and was the only room available. At 2.30pm aprox, I couldnt connect to wifi they said everything was ok and was my 3 phones and my computer problem BUT they will try to check it. I went to the mall and 3 hours later nobody did anything. Before leaving to the mall, 2:30pm aprox I requested a plunger because water on the toilet was running, they said somebody will come and mix it, again, 3 hours later toilet was sames as I left. At 7pm aprox I called front desk for blankets and sheets for the sofa, they brought only 2 sheets because that was everything they had, no blankets no pillows. At 7.30/8pm I left for some dinner and requested to fix the bathroom, they said they will try because the front desk person was the only one available that night and has to do everything (same answer was given by valet/bell boy at 2pm that we arrived). Today I woke up 5am and had to use the bathroom but again, water was running and I had to go personally to front desk to request a plunger so I can mix it by myself, they finally gave me the plunger to do something so easy requested almost 12 hours ago. Do I deserve to pay yo $250 for this room and service???????? Please let me know because really your service is a disaster.
Short stay but really enjoyable.
Breakfast inclusive would be excellent.
Staff was extremely rude. He told us that the elevator was not work and told us to take the stairs. After looking for stairs in their junky backyard for 10 mins, a guest told us the way to the stairs. The parking is $30 per night. It's overpriced for a hotel that doesn't have a bathtub or gym or hot tub. Breakfast was also not included. It's over rated. Avoid if you can.
Service was great. They really pamper their guests.
The staff wasn't the friendliest, the bathroom doors don't provide much privacy, valet parking only
The hotel seemed like it would have been nice to stay at.
Our booking information was lost so when we got there we had no room. They were also full so we got to call around for an hour to find another hotel. The receptionist was not helpful, only saying that she didn't have our information and that they were fully booked. Only when asked did she look up another hotel for us, for $100 more a night.