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The quality of the people servicing the hotel more than exceeds expectations. People are very kind in their treatment and go the extra mile. I had a situation that wasn't really a big deal to me but I let the staff know about it during check in. At the time of check out, a fellow from the concierge desk approached me and apologized for the situation and offered a courtesy ride to the airport as a gesture of appreciation for my business. This wasn't necessary but he insisted. I have to thank him for this because he made my day.