Situation de l'établissement
En choisissant l'établissement Royal West Indies Resort, vous séjournerez dans la zone Grace Bay de Providenciales, à quelques kilomètres de The Regent Village Shopping Mall et Plage de Grace Bay. Cet hôtel 4 étoiles se trouve tout près de Salt Mills Plaza et Plage de Leeward.
Les 92 chambres climatisées de l'établissement vous invitent à la détente et comprennent un réfrigérateur et un micro-ondes. Des chaînes par câble et un lecteur de DVD assurent votre divertissement, alors que l'accès gratuit haut débit à Internet (par câble) vous permet de rester en contact avec le monde. Les salles de bain comprennent un ensemble douche/baignoire, des articles de toilette gratuits et un sèche-cheveux. Les équipements et services offerts par l'établissement comprennent un téléphone, mais aussi un coffre-fort et un bureau.
Loisirs, Spa, Prestations Premium
Passez de purs moments de détente dans l'incroyable spa de l'établissement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent notamment une piscine extérieure et un bain à remous. Parmi les services et équipements offerts par cet hôtel vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et un service d'organisation de mariages. Vous pouvez aller faire un tour dans les magasins voisins grâce à une navette payante.
L’établissement Royal West Indies Resort vous invite à découvrir son restaurant. L'établissement vous invite à rejoindre son bar salon pour une petite pause bien méritée.
Affaires, autres prestations
Un parking gratuit est disponible dans l'enceinte de l'établissement.
Absolutely beautiful setting it's hard to beat the private beach in front of the hotel.
I think the staff could use a couple lessons in customer service, it often feels like they were troubled by simple requests.
Overall we were impressed with the Royal West Indies hotel. The rooms feature full kitchen. We had a king bed and a sofa pullout bed both of which were very comfortable. Each apartment features a patio with seating. TVs with cable were available in the living room and the bedroom. It was incredibly spacious -- much more room than we were expecting for a group of 4. They have bikes, kayaks, paddleboards and more for your enjoyment which are all included you just have to sign up for them. The location is prime -- right on the beach in grace bay and walking distance to the grocery store and prime shopping/downtime area. There is also a happy hour at the restaurant from 5-7pm with half-priced drinks. The food was good and not as expensive as most places in Turks and Caicos. Multiple pools and a hot tub were available on site. Would definitely stay here again. Staff were kind and excellent in their customer service.
Service can be incredibly slow. Our room was often not cleaned until after 3 in the afternoon though the cleaning staff was nice. Towels sometimes weren't available for the beach in the middle of the day. Despite those small things the staff was very friendly and responsive.
When our flight was cancelled due to Hurricane Erica - Royal West Indies Resort management refused to cancel or reschedule our stay UNLESS we book and PAY for a new stay no later than 2 weeks after the original booking. Only then would they refund the original booking. Considering there were no flight/ schedules available at that time and managements un trust worthiness. This was a completely unreasonable offer. Honestly, I have never experienced such sub standard or greedy management in my life.
The pool was the best part. There was a little shady spot for when it was too hot to be in the sun. It was nice and big and our daughter loved it so much!
One worker at the towel hut was rude. Limited the number of towels I could take. Ridiculous. The towels are small so 2 per adult and 1 for my toddler didn't seem like I was overdoing it. One towel only covered half the chair.
great location, good service