Avis des utilisateurs
NOTE GLOBALE
5,9
Correct
Basé sur 103 avis
Note générale
6,2
Embarquement
6,1
Confort
6,1
Équipage
6,7
Divertissement
5,0
Repas
5,2
Commentaires récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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2,0
Points négatifs : Terrible service, not even water provided for free. Everything is for payment.
avis de
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6,6
Points positifs : Les still wart
Points négatifs : La noirriture . Les Choi’s de filmes et bien les couvertes.
avis de
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4,3
Points négatifs : Website let me believe that I had purchased extra luggage but when I got to airport it wasn’t the case and despite showing email that proved my intent to buy the luggage early, customer service charged me gate price.
avis de
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7,5
Points positifs : Crew was very professional and courteous
Points négatifs : The seats are spaced far too close together, just as with most airlines.
avis de
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2,0
Aigle Azur, mais est ce vraiment une compagnie aérienne ??
Points négatifs : L'enregistrement sans queue ni tête, on arrive bien en avance et soudainement on nous annonce que le guichet ferme et qu'on ne peut plus prendre le vol. J'ai dû jouer des pieds et des mains pour réussir à embarquer, et une fois dans l'avion on nous sert un "sandwich", comprendre par là un carré de pain de mie coupé en deux avec une tranche de jambon de dinde dedans. Inadmissible, ce genre de compagnie devrait être supprimée.
avis de
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2,0
Poor
Points positifs : Not much to like
Points négatifs : Late as usual. Without any communication. The flight was delayed 2 hours and no announcement was made till half an hour later. Boarding gate changed twice without announcement either. Not enough overhead for carry ons had to stow both under my seat.
avis de
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5,0
50€ luggage extra charge
Points positifs : It was on time
Points négatifs : I booked my ticket month ago. Know I’ll travelling with my suite case, so I booked with 1 piece carry luggage option. But at orly airport the Eagle Azur company charged me 50€ euro for the luugage.
avis de
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3,6
Points positifs : Time of the flight, service in the Paris airport Good food and beverages in the return, delay both ways
Points négatifs : No tv screen, food was not at all delicious in the going to Paris, no comfortable chairs
avis de
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8,0
Orly to Berlin
Points positifs : Very clean airplane and orderly boarding and disembarkment.
Points négatifs : Allowed people to violate the one carry on rule. Some had two or three bags that they placed in overheard leaving no room for others. Very frustrating. If you’re not first on the plane there will be no room for you - even in the preferred seating ares.
avis de
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8,6
good value for money
Points positifs : On time flight from Paris to Berlin, smooth boarding, friendly crew and good value for money for the airfare
Points négatifs : None
avis de
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4,6
Scammers Aigle Azur
Points négatifs : Horrible conditions for luggage - we tried to buy an extra bag of 23kg in advance, so we pay 50% only, but apparently they are not interested in that, payments don't go through. Therefore we had no choice but to pay 70Euro for a single bag, almost the price of the ticket .. Ridiculous and disappointing. It is the second time it happens with that airline, not going to use it anymore .. ever.
avis de
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2,0
What a nightmare
Points positifs : Nothing at all
Points négatifs : We had our boarding passes and claimed couldn't check us in because couldn't find us in system. We had a receipt to pay the bags online and woman wouldn't look at it or even acknowledge it or accept it and re charged us double for our baggage an overall nightmare will never fly this airline again
avis de
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4,8
worst airline customer service!
Points négatifs : I bought extra baggage service and my credit card was debited for 40 euros 2 weeks before the flight. On the day of the flight I logged on to make sure I actually have the extra baggage, turned out my account doesn't show it. So I buy another extra baggage thinking that there must be a mistake, and my card was debited again. In the airport, I was told that the system does not show any extra baggage and that I have to pay 200 euros as a penalty! After I protested, I was given a number to call to fix the issue. I tried calling for 20 min with no answer. The employee then tells me "Oh there's no-one there on Sundays" Which he failed to mention when he gave me the number. So we came to the agreement that I have to pay an extra 40 euros because the boarding time was getting close. The next day I try to call with no answer, I send an email with no answer! I was charged 3 times for one extra baggage with no response to my complaint. Not only lousy but absent customer service!
avis de
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2,0
Points négatifs : Retard
avis de
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4,0
Points positifs : les personnels sont très gentil
Points négatifs : retard du vol
avis de
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10,0
Excellent Aigle Azur
Points positifs : The Flight Deck and Cabin Crew were very professional, aircraft was clean, boarding smooth (full complement of passengers), arrival on time.
Points négatifs : Absolutely nothing to fault.
avis de
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8,3
The flight very nice and the food nice
Points positifs : Taken us by bus as the cool weather and the people used satires to go down to take the bus
Points négatifs : What every said in the first time with regard the taken bus I hope the company change this way by using the bridge
avis de
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2,0
Flight delayed for more than 2 hours.
Points négatifs : Resulted in missing the train to Lourdes & paying €151.90 for another train ticket.
avis de
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6,0
Okay.
Points positifs : We flew from Porto, Portugal to Paris. The tourist information at the Porto airport was very helpful. The airline did provide some food!
Points négatifs : The website was very confusing. I had a difficult time figuring out whether or not I had to pay extra to check a bag leaving Portugal. My husband and I had wine and olive oil in our baggage so knew we could not carry on our bags. A fellow passenger, much younger than I, found it impossible and ended up paying twice as much as he had to pay the "airport" price.
avis de
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2,6
Lousy flight
Points positifs : Nothing
Points négatifs : We left one hour late. Spent one hour standing in walkway until we boarded. No meal on board, only water. Seated in the middle. Airplane was Bulgarian Electra Airways.
avis de
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2,0
Points négatifs : Flight was delayed for almost 3 hours because they did not have the seating arrangement from Paris. People eventually were told to board and just choose whatever seat they wanted including those of us who had paid for seat choice online and did online check in. The website on how to add luggage is very complicated and took us a long time to figure out. Staff unfriendly. We missed our train connection because of flight delay. Won’t take this airline again. It was chaotic and unfriendly crew.
avis de
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3,3
Disorganized
Points négatifs : Extremely disorganized boarding process. We were not called to board by our seat numbers. Rather, we were gathered like cattle right up to the doors of the plane. Once we stood bunched up together for approximately 15 minutes, half us were instructed to exit outside and board the plane through the rear. Very unpleasant experience.
avis de
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4,3
Poor
Points positifs : Ground and flying staff were really nice
Points négatifs : The organization for the check-in was messy at best and there was mo clear indication to direct passengers to their flight. Everything in Orly Siuth is narrow and a single waiting line would block almost all traffic, creating further confusion and frustration. Borading on the bus to take us to our plane was not very pleasant to say the least. The passengers were packed like sardines and as many as possible were packed in. The heat was intense, in excess of 30 degrees celsius. There was no air conditioning and for some perverse reason the driver took a malicious pleasure driving around the airport, even coming around to the same exit we departed from. We arrived in sweat. The rest of the flight was uneventful but the landing was a bit rough.
avis de
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10,0
Points positifs : Absolutely one of the best hosting Stewart flight attendant teams I have ever witnessed. A. incredible job guys. I was extremely pleased. Beyond professional and unexpected. Weather conditions were not easy and the pilot took incredible charge.
Points négatifs : Staff. Professionalism. Spotless/Clean cabin. The staff was of uttermost class and should train others all around the spectrum.Asp the pilot did an amazing job.
avis de
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2,0
Points positifs : Very bad. Delayed flight for.more than 2 hours. No information at gate or.from the airline
avis de
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2,0
ni reponse ni solution satisfaisante de la part du
Points négatifs : retard de de + de 12 h du vol et apres 2 semines toujours pas de réponse du service client quant au dédommagement : service aux clients : NUL
avis de
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2,6
Points négatifs : They lost my luggage
avis de
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2,0
Luggage
Points positifs : I had tired to pay for my luggage online for 25 euros and the online payment rejected my payment repeatedly. I used 4 different credit cards and all rejected. I told this to thevticketing lady I was forced to pay 50 euros at airport .Totally upset me.
Points négatifs : I was forced to pay 50 euros for my baggage when the online payment not working at all. The online was only 25 euros. This is fraud
avis de
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10,0
Boarding pass, boarding was straightforward, every
Points positifs : Courteous, Professional Service and Price.
Points négatifs : When the man in front of me went to sleep his seat hit my knees hard.
avis de
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10,0
Points positifs : Great value for money! Seats are spacious enough and the plane was very clean
Points négatifs : Someone smoked inside the airplane, in the lavatories probably.
avis de
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2,0
Travel delay
Points négatifs : The filght was schedules for 10:00PM but did not leave until 3:15AM. You can't appreciate anything. The food that was given was of ppor quality.
avis de
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4,6
Airline needs more staff
Points positifs : Flight itself was smooth.
Points négatifs : Not enough staff to check people in. Then boarding was severely delayed, even if the plane arrived slightly late. They began boarding then held everyone in a kind of enclosure between the gate desk and the jetway. Then when landed in Porto, took a really long time to get checked bags.
avis de
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6,4
Successful flight - but improvements needed!
Points positifs : The flight was generally fine. It was on time with friendly service.
Points négatifs : Food service was confusing. We were in row three and the food cart whizzed by without stopping until about row 10. Finally, I needed to push the call button to get attention. That was ignored, but I finally got service by getting the direct attention of a flight attendant. The reservation system did not work well for me. I tried to order a special seat at an extra price and I tried to order checked baggage at the discounted on-line method. Neither worked even though I received a message that both requests were accepted at an added cost. So I needed to go to a separate counter to pay for our extras and get boarding passes. This seems very inefficient for you and an inconvenience for us.
avis de
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2,0
Plane was moved and i had to book another
Points négatifs : Moved departure 5 hours !! I Would have missed my appointments in Paris , I booked another plane the day before + lost my hotel in Lisbon . Asked for my money back no reply so far.
avis de
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4,0
Typical Algerian service
Points négatifs : I take this flight 1-2month...this airline is better than Air Algerie, but only because you feel slightly safer in thier aircraft. As far as service it's terrible with no order or priority. Complete circus as usual and late as well.
avis de
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2,0
Wife had brain surgery
Points positifs : Nothing
Points négatifs : Had to stay home because wife could not leave because of radiation treatments. How do I get my money back?
avis de
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8,3
No food. Our row was missed for drinks
Points positifs : We were missed for drinks Seats didn't have entertainment but no big deal good price Clean white head rest covers at each seat felt cleaner
avis de
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3,0
Points positifs : Staff was nice.
Points négatifs : No leg room, take off and landing were super rocky / scary, flight was delayed by many hours... We arrived very late... Not convenient when trying to check in somewhere...
avis de
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6,3
Points négatifs : Bulkhead did not have much leg room
avis de
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4,0
Delayed and Confused
Points négatifs : the flight was greatly delayed with no direct communication to ticket holders. Boarding was a nightmare. many people were confused about what line to stand in, when to board, etc. they did not have any signs to indicate boarding instructions, personal were slightly rude, and English was very poor. The airline did provide a voucher but was not useful since the time they gave them out was too close to boarding time and was not redeemable at the arrival airport.
avis de
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3,6
This was not among the best flights I have ever be
Points négatifs : The flight was very poor in services, amenities and personnel! The website is very user un-frineldy! I got a headache to figure out how to add for my in hold luggage which is not as straight forward as described online. And the aircraft was so old, dirty and noisy!
avis de
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7,5
Points positifs : L'équipage était très professionnel et courtois
Points négatifs : Les sièges sont bien trop rapprochés, tout comme la plupart des compagnies aériennes.
avis de
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2,0
Pauvre
Points positifs : Pas beaucoup à aimer
Points négatifs : reTard comme d'habitude. Sans aucune communication. Le vol a été retardé de 2 heures et aucune annonce n'a été faite jusqu'à une demi-heure plus tard. La porte d'embarquement a changé deux fois sans annonce non plus. Pas assez d'espace pour les bagages
avis de
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8,0
Orly à Berlin
Points positifs : Avion très propre et embarquement et débarquement ordonné.
Points négatifs : A permis aux personnes de violer la règle de l'exercice. Certains avaient deux ou trois sacs qu'ils avaient placés en surentendu ne laissant pas de place pour d'autres. Très frustrant. Si vous n'êtes pas d'abord dans l'avion il n'y aura pas de place pour vous, même dans les sièges préférés.
avis de
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8,6
bon rapport qualité/prix
Points positifs : Sur le vol à temps de Paris à Berlin, embarquement fluide, équipage amical et bon rapport qualité/prix pour le billet d'avion
Points négatifs : Aucune
avis de
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4,6
Escrocs Aigle Azur
Points négatifs : Conditions horribles pour les bagages - nous avons essayé d'acheter un sac supplémentaire de 23 kg à l'avance, donc nous payons 50% seulement, mais apparemment ils ne sont pas intéressés par cela, les paiements ne passent pas par. Par conséquent, nous n'avions pas d'autre choix que de payer 70 euros pour un seul sac, presque le prix du billet .. Ridicule et décevant. C'est la deuxième fois qu'il se produit avec cette compagnie aérienne, ne va plus l'utiliser .. Jamais.
avis de
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2,0
Points négatifs : Freinage
avis de
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4,0
Points positifs : Vous reçoit les muy gentils
Points négatifs : FREINAGE du vol
avis de
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2,0
Notre vol avait été retardé de plus de deux heures.
Points négatifs : Du coup, il manquait du train à Lourdes,€ on pour un autre billet de train.
avis de
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6,0
D'Accord.
Points positifs : Nous avons pris l'avion de Porto, Portugal à Paris. Les informations touristiques à l'aéroport de Porto étaient très utiles. La compagnie aérienne a fourni de la nourriture!
Points négatifs : Le site Internet était très déroutant. J'ai eu du mal à déterminer si j'ai dû payer un supplément pour vérifier un sac qui quitte le Portugal. Mon mari et moi avions du vin et de l'huile d'olive dans nos bagages, donc nous savions que nous ne pouvions pas transporter nos bagages. Un passager, beaucoup plus jeune que moi, l'a trouvé impossible et a fini par payer deux fois plus qu'il a dû payer le prix "aéroport".
avis de
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2,6
mauvais vol
Points positifs : Rien
Points négatifs : Nous sommes partis une heure en retard. . Aucun repas à bord, que de l'eau. Installé au milieu. Avion était Electra Airways.
avis de
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2,0
Points négatifs : Le vol a été retardé de près de 3 heures parce qu'ils n'avaient pas l'arrangement de sièges de Paris. On a finalement dit aux gens de monter à bord et de choisir le siège qu'ils voulaient, y compris ceux d'entre nous qui avaient payé le choix de siège en ligne et qui ont fait l'enregistrement en ligne. Le site Web sur la façon d'ajouter des bagages est très compliqué et nous a pris beaucoup de temps à comprendre. Le personnel est antipathique. Nous avons manqué notre liaison ferroviaire en raison du retard de vol. Je ne reviendrai pas sur cette compagnie aérienne. C'était un équipage chaotique et peu sympathique.
avis de
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3,3
Désorganisé
Points négatifs : Processus d'embarquement extrêmement désorganisé. Nous n'avons pas été appelés à monter à bord par nos numéros de siège. Nous avons plutôt été rassemblés comme du bétail jusqu'aux portes de l'avion. Une fois que nous avons été rassemblés pendant environ 15 minutes, la moitié d'entre nous a été chargée de sortir à l'extérieur et de monter dans l'avion par l'arrière. Expérience très désagréable.
avis de
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10,0
Points positifs : Absolument l'une des meilleures équipes d'accueil de Stewart, je n'ai jamais été témoin. A. des hommes d'affaires incroyables. J'ai été extrêmement content. Au-delà de l'aspect professionnel et inattendu. Les conditions météorologiques n'étaient pas faciles et le pilote a pris une charge incroyable.
Points négatifs : Personnel. Professionnalisme. Cabine impeccable/propre. Le personnel était de classe supérieure et devrait former d'autres autour du spectre.Asp le pilote a fait un travail incroyable.
avis de
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2,0
Points positifs : Franchement, il est horrible. Vol retardé pour.depuis plus de 2 heures. Information sur les alentours il n'y a pas de portail, ni de la compagnie aérienne
avis de
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2,0
ni reponse ni solution satisfait de la partie du
Points négatifs : Retard de + de 12 h du vol et résolution 2 semines toujours pas de réponse du service client quant au dédombage : service aux clients : NUL
avis de
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2,6
Points négatifs : Ils ont perdu ma valise
avis de
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10,0
Carte d'embarquement, l'embarquement était simple, chaque
Points positifs : Courtois, Service Professionnel Et Prix.
Points négatifs : Quand l'homme en face de moi est allé dormir son siège a frappé mes genoux dur.
avis de
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10,0
Points positifs : Excellent pour le prix ! Sièges sont assez spacieux et l'avion était très propre
Points négatifs : Quelqu'un a fumé dans l'avion, dans les toilettes.
avis de
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2,0
Retard de déplacement
Points négatifs : Le filght était des horaires pour 22:00 mais ne partit pas avant 15:15. Vous ne pouvez rien apprécier. La nourriture qui a été donnée était de qualité ppor.
avis de
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8,6
good value for money
Points positifs : On time flight from Paris to Berlin, smooth boarding, friendly crew and good value for money for the airfare
Points négatifs : None
avis de
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10,0
Excellent Aigle Azur
Points positifs : The Flight Deck and Cabin Crew were very professional, aircraft was clean, boarding smooth (full complement of passengers), arrival on time.
Points négatifs : Absolutely nothing to fault.
avis de
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10,0
Points positifs : Absolutely one of the best hosting Stewart flight attendant teams I have ever witnessed. A. incredible job guys. I was extremely pleased. Beyond professional and unexpected. Weather conditions were not easy and the pilot took incredible charge.
Points négatifs : Staff. Professionalism. Spotless/Clean cabin. The staff was of uttermost class and should train others all around the spectrum.Asp the pilot did an amazing job.
avis de
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10,0
Boarding pass, boarding was straightforward, every
Points positifs : Courteous, Professional Service and Price.
Points négatifs : When the man in front of me went to sleep his seat hit my knees hard.
avis de
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10,0
Points positifs : Great value for money! Seats are spacious enough and the plane was very clean
Points négatifs : Someone smoked inside the airplane, in the lavatories probably.
avis de
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8,6
bon rapport qualité/prix
Points positifs : Sur le vol à temps de Paris à Berlin, embarquement fluide, équipage amical et bon rapport qualité/prix pour le billet d'avion
Points négatifs : Aucune
avis de
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10,0
Points positifs : Absolument l'une des meilleures équipes d'accueil de Stewart, je n'ai jamais été témoin. A. des hommes d'affaires incroyables. J'ai été extrêmement content. Au-delà de l'aspect professionnel et inattendu. Les conditions météorologiques n'étaient pas faciles et le pilote a pris une charge incroyable.
Points négatifs : Personnel. Professionnalisme. Cabine impeccable/propre. Le personnel était de classe supérieure et devrait former d'autres autour du spectre.Asp le pilote a fait un travail incroyable.
avis de
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10,0
Carte d'embarquement, l'embarquement était simple, chaque
Points positifs : Courtois, Service Professionnel Et Prix.
Points négatifs : Quand l'homme en face de moi est allé dormir son siège a frappé mes genoux dur.
avis de
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10,0
Points positifs : Excellent pour le prix ! Sièges sont assez spacieux et l'avion était très propre
Points négatifs : Quelqu'un a fumé dans l'avion, dans les toilettes.
avis de
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6,6
Points positifs : Les still wart
Points négatifs : La noirriture . Les Choi’s de filmes et bien les couvertes.
avis de
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7,5
Points positifs : Crew was very professional and courteous
Points négatifs : The seats are spaced far too close together, just as with most airlines.
avis de
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8,0
Orly to Berlin
Points positifs : Very clean airplane and orderly boarding and disembarkment.
Points négatifs : Allowed people to violate the one carry on rule. Some had two or three bags that they placed in overheard leaving no room for others. Very frustrating. If you’re not first on the plane there will be no room for you - even in the preferred seating ares.
avis de
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8,3
The flight very nice and the food nice
Points positifs : Taken us by bus as the cool weather and the people used satires to go down to take the bus
Points négatifs : What every said in the first time with regard the taken bus I hope the company change this way by using the bridge
avis de
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8,3
No food. Our row was missed for drinks
Points positifs : We were missed for drinks Seats didn't have entertainment but no big deal good price Clean white head rest covers at each seat felt cleaner
avis de
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7,5
Points positifs : L'équipage était très professionnel et courtois
Points négatifs : Les sièges sont bien trop rapprochés, tout comme la plupart des compagnies aériennes.
avis de
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8,0
Orly à Berlin
Points positifs : Avion très propre et embarquement et débarquement ordonné.
Points négatifs : A permis aux personnes de violer la règle de l'exercice. Certains avaient deux ou trois sacs qu'ils avaient placés en surentendu ne laissant pas de place pour d'autres. Très frustrant. Si vous n'êtes pas d'abord dans l'avion il n'y aura pas de place pour vous, même dans les sièges préférés.
avis de
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2,0
Points négatifs : Terrible service, not even water provided for free. Everything is for payment.
avis de
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4,3
Points négatifs : Website let me believe that I had purchased extra luggage but when I got to airport it wasn’t the case and despite showing email that proved my intent to buy the luggage early, customer service charged me gate price.
avis de
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2,0
Aigle Azur, mais est ce vraiment une compagnie aérienne ??
Points négatifs : L'enregistrement sans queue ni tête, on arrive bien en avance et soudainement on nous annonce que le guichet ferme et qu'on ne peut plus prendre le vol. J'ai dû jouer des pieds et des mains pour réussir à embarquer, et une fois dans l'avion on nous sert un "sandwich", comprendre par là un carré de pain de mie coupé en deux avec une tranche de jambon de dinde dedans. Inadmissible, ce genre de compagnie devrait être supprimée.
avis de
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2,0
Poor
Points positifs : Not much to like
Points négatifs : Late as usual. Without any communication. The flight was delayed 2 hours and no announcement was made till half an hour later. Boarding gate changed twice without announcement either. Not enough overhead for carry ons had to stow both under my seat.
avis de
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5,0
50€ luggage extra charge
Points positifs : It was on time
Points négatifs : I booked my ticket month ago. Know I’ll travelling with my suite case, so I booked with 1 piece carry luggage option. But at orly airport the Eagle Azur company charged me 50€ euro for the luugage.
avis de
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3,6
Points positifs : Time of the flight, service in the Paris airport Good food and beverages in the return, delay both ways
Points négatifs : No tv screen, food was not at all delicious in the going to Paris, no comfortable chairs
avis de
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4,6
Scammers Aigle Azur
Points négatifs : Horrible conditions for luggage - we tried to buy an extra bag of 23kg in advance, so we pay 50% only, but apparently they are not interested in that, payments don't go through. Therefore we had no choice but to pay 70Euro for a single bag, almost the price of the ticket .. Ridiculous and disappointing. It is the second time it happens with that airline, not going to use it anymore .. ever.
avis de
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2,0
What a nightmare
Points positifs : Nothing at all
Points négatifs : We had our boarding passes and claimed couldn't check us in because couldn't find us in system. We had a receipt to pay the bags online and woman wouldn't look at it or even acknowledge it or accept it and re charged us double for our baggage an overall nightmare will never fly this airline again
avis de
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4,8
worst airline customer service!
Points négatifs : I bought extra baggage service and my credit card was debited for 40 euros 2 weeks before the flight. On the day of the flight I logged on to make sure I actually have the extra baggage, turned out my account doesn't show it. So I buy another extra baggage thinking that there must be a mistake, and my card was debited again. In the airport, I was told that the system does not show any extra baggage and that I have to pay 200 euros as a penalty! After I protested, I was given a number to call to fix the issue. I tried calling for 20 min with no answer. The employee then tells me "Oh there's no-one there on Sundays" Which he failed to mention when he gave me the number. So we came to the agreement that I have to pay an extra 40 euros because the boarding time was getting close. The next day I try to call with no answer, I send an email with no answer! I was charged 3 times for one extra baggage with no response to my complaint. Not only lousy but absent customer service!
avis de
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2,0
Points négatifs : Retard
avis de
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4,0
Points positifs : les personnels sont très gentil
Points négatifs : retard du vol
avis de
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2,0
Flight delayed for more than 2 hours.
Points négatifs : Resulted in missing the train to Lourdes & paying €151.90 for another train ticket.
avis de
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6,0
Okay.
Points positifs : We flew from Porto, Portugal to Paris. The tourist information at the Porto airport was very helpful. The airline did provide some food!
Points négatifs : The website was very confusing. I had a difficult time figuring out whether or not I had to pay extra to check a bag leaving Portugal. My husband and I had wine and olive oil in our baggage so knew we could not carry on our bags. A fellow passenger, much younger than I, found it impossible and ended up paying twice as much as he had to pay the "airport" price.
avis de
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2,6
Lousy flight
Points positifs : Nothing
Points négatifs : We left one hour late. Spent one hour standing in walkway until we boarded. No meal on board, only water. Seated in the middle. Airplane was Bulgarian Electra Airways.
avis de
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2,0
Points négatifs : Flight was delayed for almost 3 hours because they did not have the seating arrangement from Paris. People eventually were told to board and just choose whatever seat they wanted including those of us who had paid for seat choice online and did online check in. The website on how to add luggage is very complicated and took us a long time to figure out. Staff unfriendly. We missed our train connection because of flight delay. Won’t take this airline again. It was chaotic and unfriendly crew.
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3,3
Disorganized
Points négatifs : Extremely disorganized boarding process. We were not called to board by our seat numbers. Rather, we were gathered like cattle right up to the doors of the plane. Once we stood bunched up together for approximately 15 minutes, half us were instructed to exit outside and board the plane through the rear. Very unpleasant experience.
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4,3
Poor
Points positifs : Ground and flying staff were really nice
Points négatifs : The organization for the check-in was messy at best and there was mo clear indication to direct passengers to their flight. Everything in Orly Siuth is narrow and a single waiting line would block almost all traffic, creating further confusion and frustration. Borading on the bus to take us to our plane was not very pleasant to say the least. The passengers were packed like sardines and as many as possible were packed in. The heat was intense, in excess of 30 degrees celsius. There was no air conditioning and for some perverse reason the driver took a malicious pleasure driving around the airport, even coming around to the same exit we departed from. We arrived in sweat. The rest of the flight was uneventful but the landing was a bit rough.
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2,0
Points positifs : Very bad. Delayed flight for.more than 2 hours. No information at gate or.from the airline
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2,0
ni reponse ni solution satisfaisante de la part du
Points négatifs : retard de de + de 12 h du vol et apres 2 semines toujours pas de réponse du service client quant au dédommagement : service aux clients : NUL
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2,6
Points négatifs : They lost my luggage
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2,0
Luggage
Points positifs : I had tired to pay for my luggage online for 25 euros and the online payment rejected my payment repeatedly. I used 4 different credit cards and all rejected. I told this to thevticketing lady I was forced to pay 50 euros at airport .Totally upset me.
Points négatifs : I was forced to pay 50 euros for my baggage when the online payment not working at all. The online was only 25 euros. This is fraud
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2,0
Travel delay
Points négatifs : The filght was schedules for 10:00PM but did not leave until 3:15AM. You can't appreciate anything. The food that was given was of ppor quality.
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4,6
Airline needs more staff
Points positifs : Flight itself was smooth.
Points négatifs : Not enough staff to check people in. Then boarding was severely delayed, even if the plane arrived slightly late. They began boarding then held everyone in a kind of enclosure between the gate desk and the jetway. Then when landed in Porto, took a really long time to get checked bags.
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6,4
Successful flight - but improvements needed!
Points positifs : The flight was generally fine. It was on time with friendly service.
Points négatifs : Food service was confusing. We were in row three and the food cart whizzed by without stopping until about row 10. Finally, I needed to push the call button to get attention. That was ignored, but I finally got service by getting the direct attention of a flight attendant. The reservation system did not work well for me. I tried to order a special seat at an extra price and I tried to order checked baggage at the discounted on-line method. Neither worked even though I received a message that both requests were accepted at an added cost. So I needed to go to a separate counter to pay for our extras and get boarding passes. This seems very inefficient for you and an inconvenience for us.
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2,0
Plane was moved and i had to book another
Points négatifs : Moved departure 5 hours !! I Would have missed my appointments in Paris , I booked another plane the day before + lost my hotel in Lisbon . Asked for my money back no reply so far.
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4,0
Typical Algerian service
Points négatifs : I take this flight 1-2month...this airline is better than Air Algerie, but only because you feel slightly safer in thier aircraft. As far as service it's terrible with no order or priority. Complete circus as usual and late as well.
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2,0
Wife had brain surgery
Points positifs : Nothing
Points négatifs : Had to stay home because wife could not leave because of radiation treatments. How do I get my money back?
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3,0
Points positifs : Staff was nice.
Points négatifs : No leg room, take off and landing were super rocky / scary, flight was delayed by many hours... We arrived very late... Not convenient when trying to check in somewhere...
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6,3
Points négatifs : Bulkhead did not have much leg room
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4,0
Delayed and Confused
Points négatifs : the flight was greatly delayed with no direct communication to ticket holders. Boarding was a nightmare. many people were confused about what line to stand in, when to board, etc. they did not have any signs to indicate boarding instructions, personal were slightly rude, and English was very poor. The airline did provide a voucher but was not useful since the time they gave them out was too close to boarding time and was not redeemable at the arrival airport.
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3,6
This was not among the best flights I have ever be
Points négatifs : The flight was very poor in services, amenities and personnel! The website is very user un-frineldy! I got a headache to figure out how to add for my in hold luggage which is not as straight forward as described online. And the aircraft was so old, dirty and noisy!
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2,0
Pauvre
Points positifs : Pas beaucoup à aimer
Points négatifs : reTard comme d'habitude. Sans aucune communication. Le vol a été retardé de 2 heures et aucune annonce n'a été faite jusqu'à une demi-heure plus tard. La porte d'embarquement a changé deux fois sans annonce non plus. Pas assez d'espace pour les bagages
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4,6
Escrocs Aigle Azur
Points négatifs : Conditions horribles pour les bagages - nous avons essayé d'acheter un sac supplémentaire de 23 kg à l'avance, donc nous payons 50% seulement, mais apparemment ils ne sont pas intéressés par cela, les paiements ne passent pas par. Par conséquent, nous n'avions pas d'autre choix que de payer 70 euros pour un seul sac, presque le prix du billet .. Ridicule et décevant. C'est la deuxième fois qu'il se produit avec cette compagnie aérienne, ne va plus l'utiliser .. Jamais.
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2,0
Points négatifs : Freinage
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4,0
Points positifs : Vous reçoit les muy gentils
Points négatifs : FREINAGE du vol
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2,0
Notre vol avait été retardé de plus de deux heures.
Points négatifs : Du coup, il manquait du train à Lourdes,€ on pour un autre billet de train.
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6,0
D'Accord.
Points positifs : Nous avons pris l'avion de Porto, Portugal à Paris. Les informations touristiques à l'aéroport de Porto étaient très utiles. La compagnie aérienne a fourni de la nourriture!
Points négatifs : Le site Internet était très déroutant. J'ai eu du mal à déterminer si j'ai dû payer un supplément pour vérifier un sac qui quitte le Portugal. Mon mari et moi avions du vin et de l'huile d'olive dans nos bagages, donc nous savions que nous ne pouvions pas transporter nos bagages. Un passager, beaucoup plus jeune que moi, l'a trouvé impossible et a fini par payer deux fois plus qu'il a dû payer le prix "aéroport".
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2,6
mauvais vol
Points positifs : Rien
Points négatifs : Nous sommes partis une heure en retard. . Aucun repas à bord, que de l'eau. Installé au milieu. Avion était Electra Airways.
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2,0
Points négatifs : Le vol a été retardé de près de 3 heures parce qu'ils n'avaient pas l'arrangement de sièges de Paris. On a finalement dit aux gens de monter à bord et de choisir le siège qu'ils voulaient, y compris ceux d'entre nous qui avaient payé le choix de siège en ligne et qui ont fait l'enregistrement en ligne. Le site Web sur la façon d'ajouter des bagages est très compliqué et nous a pris beaucoup de temps à comprendre. Le personnel est antipathique. Nous avons manqué notre liaison ferroviaire en raison du retard de vol. Je ne reviendrai pas sur cette compagnie aérienne. C'était un équipage chaotique et peu sympathique.
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3,3
Désorganisé
Points négatifs : Processus d'embarquement extrêmement désorganisé. Nous n'avons pas été appelés à monter à bord par nos numéros de siège. Nous avons plutôt été rassemblés comme du bétail jusqu'aux portes de l'avion. Une fois que nous avons été rassemblés pendant environ 15 minutes, la moitié d'entre nous a été chargée de sortir à l'extérieur et de monter dans l'avion par l'arrière. Expérience très désagréable.
avis de
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2,0
Points positifs : Franchement, il est horrible. Vol retardé pour.depuis plus de 2 heures. Information sur les alentours il n'y a pas de portail, ni de la compagnie aérienne
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2,0
ni reponse ni solution satisfait de la partie du
Points négatifs : Retard de + de 12 h du vol et résolution 2 semines toujours pas de réponse du service client quant au dédombage : service aux clients : NUL
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2,6
Points négatifs : Ils ont perdu ma valise
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2,0
Retard de déplacement
Points négatifs : Le filght était des horaires pour 22:00 mais ne partit pas avant 15:15. Vous ne pouvez rien apprécier. La nourriture qui a été donnée était de qualité ppor.
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Statut du vol
Itinéraires proposés par Aigle Azur
Aéroports populaires desservis par Aigle Azur
Coordonnées de Aigle Azur
- ZI Code IATA
- 0810797997 Appeler
- aigle-azur.fr Consulter
Flightstats.com fournit les données sur les statuts de vols, les annulations, et les retards. Les données de Flightstats peuvent ne pas être exactes. Veuillez toujours confirmer les informations indiquées ici directement auprès de votre compagnie aérienne.