Points négatifs : Getting ahold of someone is nearly impossible. I was given no instructions for after hours drop-off. I shouldn't have assumed. I had to listen to an automated phone message 4 times to get the address to the hotel correct. This hotel happens to loan out their shuttle bus for pick ups and drop offs, DURING BUSINESS HOURS ONLY! Dropping off the vehicle at any other time, with the hotel they tell you to use, will cost you an extra $20 for them to retrieve it. They are like 3 miles away from this hotel. They are inexpensive so I guess I can't complain too much but almost every other rental agency has provisions for getting you to and from the airport regardless of the time as a part doing business with them. Apart from this, I guess they're okay.
Points positifs : NOTHING.
I called 3 times to have the shuttle pick me up. Then someone see the airport told her they were closed. I had to scramble to find another rental.
Points négatifs : They should be open during reservation pickup and drop off times.
Points positifs : I am not in a position to rate the usage of the company, since they did not not my 3 week notice of my reservation. I was told at the airport pickup with 3 kids waiting with me that they did not have a van for me. The man was on the phone was nice and professional, but the company was unorganized.
Points négatifs : Honored the reservation that was made..
Points positifs : Everything was awful.
Points négatifs : First of all, you could have picked us up at the airport instead of making us take a cab. The office was filthy and so was the car. We were afraid to use it. Took an Uber back to the airport and chose another rental company.
Points négatifs : Car was filthy on the inside, old food on seats and console. Van was in an obvious accident on back side and was told all of their vehicles have something wrong with them. Customer service was horrible. Never rent from AVR.
Points positifs : Daniel was very helpful. I asked reserved the van for 5pm and the place closed at 4pm. He stayed until I arrived at the location. It was a easy pickup and drop off. The location is not ideal and on a very busy street.
Points négatifs : The van was a little beat up. But it got us from point A to point B.
Points négatifs : Initial car given was dirty & had to request another
Points positifs : Cancey reservation
Points négatifs : Very bad CS. No or little shuttle service. Don't even answer their phone. Should not be offered via kayak.
Points positifs : No. Ended up leaving and renting elsewhere. Office was a beat up trailer, vehicles were in bad shape and man wasn't helpful at all.
Points négatifs : Everything. Do not rent here. Worth the extra $$$ to rent from a reputable company.
Points positifs : Staff very friendly and helpful.
Points négatifs : Unlimited miles was not really unlimited- I wanted to drive to mississippi, which was outside the unlimited miles area. Deceptive by kayak and airport van rental.
Points positifs : Nothing!
Points négatifs : They could have been open when I landed in Houston and rented me the van I paid for!
Airport Van possède 1 succursale à Humble. Consultez notre carte des succursales Airport Van pour trouver celle qui vous convient le mieux.
Non (selon nos données)