Points négatifs : Car smelled of stale cigarette smoke. Nasty
Points positifs : Friendly helpful easy good experience.
Points négatifs : Nothing, good experience, but the bottom line that I rented from Alamo was it was the best price out of all the competition.
Points négatifs : The inside of the windshield very dirty
Points positifs : From pick up to drop off everything was easy and great. All Alamo representatives were great.
Points négatifs : Nothing, it was all good. Great easy rental experience.
Points négatifs : Nice car that we picked up at the Knoxville airport TYS.... we had a frriendly staff but they sent us to the parking lot to get car without any staff checking the mini van with us. When we drove 2 hours to drop it off at the Tri Cities airport TRI... we left key with the staff without anyone checking the car again but simply handing them the keys and saying goodbye .I got a call later that evening asking about a dent somewhere on the car.... I explained we had not reviewed the car with the Knoxville staff and we had no incidences in the 3 hours we had the car.... BUT both staffs should have looked and reviewed the car before and after use with me so that all would have been documented and there would have been no questions. Thank you Amy Williams 423-360-7369
Points positifs : Pick up at counter was superb. Staff was great!
Points positifs : The staff were great. When I picked up the car, the exterior was NOT clean. When I returned it, I told the rep about my experience and she made it "all right" by giving me an expected credit. That was really a nice touch.
Points positifs : Car was great, quoted price was good but bc my plane was an hour early the charges for $100 , 25% higher. i could see an extra $20 or something for the extra hour but 100 is ridiculous. I dropped it off early to see if I get that miney back, still have not seen a receipt so i have no idea what I paid for this car the other day.
Points positifs : very good staff
Points positifs : The staff was nice and helpful making an easy pick up and drop off.
Points négatifs : Much better than renting from thrifty. Way to go Alamo
Points positifs : The agent we dealt with at pick up was incredibly helpful and very gracious when she had to explain that my 24 year old couldn't help me drive when renting a full size SUV. She was apologetic for the confusion, helpful as she explained the reason for the policy and kind while we decided if we needed to change our reservation. The drop off was very easy as someone was right there as we pulled up. He checked us out, handed us a receipt, and with a genuine thank you sent us on our way.
Points négatifs : There were a few pieces of food and a couple wrappers left in the car when we picked it up. This was NOT a big deal, but the only thing that wasn't excellent. I had to really try to find anything to say that wasn't excellent.
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Non (selon nos données)