Points positifs : Super friendly and efficient staff, and simple concise drop-off. No surprises!
Points négatifs : I could have OWNED the lovely vehicle i rented!!
Points positifs : Yes!!
Points négatifs : Nothing service was outstanding!
Points positifs : Not a whole lot. It wasn’t a great experience. I guess I liked that I could drive?
Points négatifs : The staff was quite short with me during pick up. They made me put a 500 dollar hold on my card that I was not informed of when booking and acted like it was obvious and like I was foolish for not knowing about it. Then I got the actual vehicle and it was absolutely filthy. It hadn’t been cleaned at all.
Moving mom to Florida
Points positifs : Ease of rental and cleanliness. Fuel efficient vehicle and it gave us no problems.
Points négatifs : My mother rides an electric scooter (handicapped) and there was no hitch to attach the scooter.
Points positifs : Cars are onsite, no shuttle ride required only a short walk.
Points négatifs : Drop off instructions weren't given at time of pick up, there's 2 designated spots for dropping cars off that you are supposed to park in. Not a huge deal, just wasn't aware so it took a few extra minutes to figure out what to do when I pulled in the lot.
Sure didn't rent or want a truck!
Points positifs : Quick check out - great
Points négatifs : They gave me a truck; didn't tell me I was getting a truck. We walked out there and saw it was a truck. I walked back and they said that is all they had and I'd have to wait to get anything else. Why bother to designate a size!!
Very helpful staff
Points positifs : Easy process and good car
Points positifs : Nothing
Points négatifs : They don't rent the model we reserved, have a $500 deposit, no EZ PASS transmitter. NO DEAL We used Avis.
Always a good deal
Points positifs : Free upgrade, easy drop off, unlimited miles
Points négatifs : Pickup was slow - the customer service representative kept saying "excuse me" and walking into the back room for 5-10 min. The other rep. at the counter got through THREE different groups of people in the time it took us to get a car, and we were pre-booked with no hang ups.
Points positifs : Nothing
Points négatifs : Everyone I talked to told me something different. I would rather walk or take a city
Great deal, great service - just one small shock
Points positifs : I signed up for a mid-size car for a great price on line. When I arrived to pick it up, the staff was friendly and helpful, and offered me a free upgrade to a small SUV. I was able to travel in comfort, and when I returned the vehicle, staff was once again very wonderful. Ethan at FNT, I'm talking about you! Thanks for being awesome.
Points négatifs : The airport where I rented (FNT) required a $500 deposit for anyone with an in-state driver's license that didn't fly into the airport. Luckily I was able to cover it, but that information would have been helpful on the rental agreement. A woman in line in front of me was in tears because she hadn't know about the policy, and was unable to present the deposit. I understand the reason for the policy, but it would have been good to know ahead of time.
Points positifs : The woman who checked us out at the reservation counter was amazing. She was friendly, organized, and proficient. I believe her name was Tricia.
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