Points positifs : Friendly, stress free pickup and drop off. Plus great value!
Points positifs : Great car, great price. Helpful staff at pick up in BWI
Points négatifs : I would have like to have been given a receipt or confirmation of drop off
Points positifs : It is a fast and easy process.
Points négatifs : The man selling rental didn't seem to want to help too much. Everyone else from the person that gave us the car to the insurrance lady at the end were great.
Points positifs : yes,yes
Points négatifs : Delivery and pick up to and from my home would be nice.
Points négatifs : Could have had the Kiosks working so there was no line. I had to wait 45 minutes in line because there was only 1 person working the counter and 4 kiosks not working.
Points positifs : The lady who checked us in was not very good at communicating. She made requests for information which I have never been subjected to before. Like my reservation number for a return flight in writing. She had my reservation, credit card, insurance card and driver's license. I have rented from Alamo before, but the amount of proof need to rent is ridiculous. I was also told and untruth about the toll pass. ( If i only used it for one day the ballance of the 5 days would be credited to my account). I just needed it to go over the bay bridge once, I told her and I was charged 5 days rental on a toll pass that I didn't need...
Points négatifs : There was no one available to check in my car when i returned. There were a lot of cars parked waiting to be checked in without the renters present. I asked the people at the rental desk inside for a final invoice and they said they wouod have to email me one. This left a lot of loose ends on this rental where the rental company can take advantage of the rentor. I took pictures of the car when I left, including the dashboard with the mileage and fuel gauge. I dropped it off 3 days ago and am still waiting for my final invoice.
Points positifs : The staff at Hanover were extremely friendly. Check-in took just minutes .
Points négatifs : 1. The cars should have been cleaned- 3 had what appeared to be some oil based stains on the backseats. Another had an overwhelming smell of cigars/cigarettes. 2. The luxury cars were old and base models- not luxury at all. Reduce those to premium level at most. 3. Also there should have been signs directing the people to the car rental center. We drove around for almost 20 minutes trying to get in. Mapquest takes you to the back of the center which has no access and there were no signs on how to get to the front. Driving directly around was not an option as the side roads were closed. Please add signs.
Points négatifs : N/A
Points négatifs : Windows were dirty first car we got had expired tags luckily the gate attendant caught it. Upgrade was a bigger vehicle but had fewer upgrades for car usage i.e. blind spot coverage and others
Points négatifs : Overall great. Only complaint is they had too hard of a sell on the insurance.
Points positifs : Very friendly staff at drop-off. Reasonably competent staff at pick-up.
Points négatifs : For some reason my reservation couldn’t be picked up at the automated kiosk
Points positifs : Yes and yes
Alamo possède 1 succursale à Hanover. Consultez notre carte des succursales Alamo pour trouver celle qui vous convient le mieux.
Non (selon nos données)
Non (selon nos données)