Points négatifs : I drove from Minnesota to California which included very smoky areas near fires in Oregon and California. I wanted to make sure I had a good spare tire before I left. There wasn't a spare tire. The attendant said the rental cars don't have spares. He gave me a number to call if I needed assistance. The problem is there was no cell service in many areas. Getting a flat tire in the fire ravaged areas would have been very dangerous possibly deadly to my health. Spare tires should be in each vehicle!!
Points positifs : Drop off was easy.
Points négatifs : The inside and outside was not clean - poor job with vacuum.
Points positifs : Fast n easy
Points négatifs : More large suv options
Points positifs : Checkout procedure was about as fast as I've ever had it. Very simple and quick.
Points négatifs : I rented Ford Edge or similar, but got some Mitsubishi clunker. I think most people know Mitsubishi is not a quality car maker. You could tell right off that the car was not of great build quality inside and out. It got to where I needed to go, but pickup was poor and there some stutters with the transmission multiple times during the 3 day rental.
Points positifs : The staff was friendly.
Points négatifs : We sat in the waiting area for over an hour while the vehicle we reserved WEEKS prior was “being cleaned.” After repetitive asking the employee offered different types of vehicles. I was on a cycling trip and needed a pick up truck and eventually left with a mini van. What is the purpose of the reservation system if the vehicle type i asked for is not available? Also this is Covid, people aren’t traveling - where are the vehicle selection choices?
Points négatifs : Nothing. Quick, easy and a great experience!
Points positifs : My Alamo rep was very good and friendly! We had a nice interaction!
Points négatifs : While it was my choice, I did choose the Kia Soul due to wanting a smaller call, but nice and roomy. Choices were slim, mainly vans, so I chose the Soul. However, it was very smokey.
Points négatifs : Too much construction in Minneapolis. Detours signage could be better . If it wasn't for my wife and her IPhone we would still be driving around trying to get the car back to the airport car rental office. Excellent counter person that I dealt with. Also the young African/American young lady was super in assisting us when we brought the car back. So pleasant for someone that appeared so young.
Points positifs : Car was nice
Points négatifs : Poor initial counter pickup. No one around when returning car. Paid for full gas tank option and was still charged for more gas upon return.
Points positifs : The car was clean, or looked clean, staff was nice.
Points négatifs : I selected the "skip the counter" option, but when I arrived at MSP there were no directions on what to do. The keys were not in the car and there was no person at the car booth. There were also no directions on the receipt. So I had to go to the counter anyway. At RHI, when I returned the car, again, there were no directions whatsoever on the receipt or at RHI (which was open but completely empty) on what to do. I dropped the receipt and keys in a box but was not sure that was the right thing to do. You could make things easier by having printed instructions for procedures at each airport available on the receipt, not just the location. This seems like a no brainer. When you're stressed at being at the airport on time or leaving, the last thing you need is to run around wondering if you returned the car correctly, or how to pick it up, etc.
Points positifs : Staff has all been wonderful.
Points négatifs : The claims system generates form letters which are not applicable to the claims they are referencing, including asking for insurance information which was provided multiple times previously. This causes undue stress. In addition, LONG wait times for help lines ensure the entire vacation was spent on hold.
Points positifs : Staff was super friendly, navigating the airport was easy, and the whole experience was nice and quick.
Alamo possède 1 succursale à Saint Paul. Consultez notre carte des succursales Alamo pour trouver celle qui vous convient le mieux.
Non (selon nos données)