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L'hôtel était bien situé, propre, avec un personnel amical et un bon petit déjeuner. C'était un peu difficile à trouver car c'était un peu loin de la route et il y avait une petite pancarte. Aussi, comme je fume des cigares (à l'extérieur) le coin fumeur ressemblait à une prison extérieure avec des hauts murs de ciment et pas de mobilier. Un fauteuil, une table et un cendrier seraient agréables. L'hôtel a dit qu'ils étaient en train d'y remédier.
I loved the view in our "view" room. The hotel staff were very friendly and the room was so spacious, clean, and comfortable! Bed was amazing, floors were super clean, and the whole experience was amazing. My girlfriend was very happy, and so it made our getaway wonderful. The walking distance to downtown was also one of our favorite features of the hotel. It was definitely worth it. The only thing that held me back a little was the price. I paid $240 with taxes included, and didn't get as high of a floor as we wanted (4th), but it was very quiet and you couldn't really hear the traffic below so it was all good. I would definitely stay again. Knowing this room goes for $400+ on the weekends made me appreciate the value we were getting as well. It was definitely a wonderful experience.
Good location meant walking distance to all of downtown Asheville as well of easy highway access. Staff was friendly, and the hotel had a hip, modern feel. Cost was high for lack of amenities. Modern design lacked some warmth as well as function. Created a louder atmosphere in a bad way, Doors closing on the floor we stayed could be heard at all hours. Really nothing to 'do' at the hotel so why was the price as high as others in the same area with full bars, restaurants and pools?
Great staff Nice location -- walkable to everywhere downtown Beautiful, spacious room Easy in and out A bit noisy, with highway/main street traffic
Room was very clean and comfortable. Loved the bed. Extremely comfortable and slept well. Nice tv. . Bathroom was spotless. We checked in around 3:30 and everything was fine. We left to out around 6 and returned around 10.30 PM. Every parking spot was taken. I`m not sure how many units this hotel has but parking is no where near comparable to the amount of rooms available . When I asked the staff person where I should park he told me to park at the restaurant next door. When I voiced my concern about this his attitude was like " whatever". Guess he had heard it so many times it didn`t phase him. Not sure if I would stay here again or not. For such a wonderful place to stay this is an issue that needs to be addressed.
Très bien situé, avec un accès facile. C'est un bel hôtel. Excellent rapport qualité/prix par rapport à d'autres hôtels du centre-ville. Pas ce qu'il y a de plus moderne.
Des étages entiers de cet hôtel ont été récemment rénovées et c'est une amélioration conséquente par rapport à l'hôtel sombre dans lequel j'ai séjourné il y a deux ans. J'y retournerais sans hésiter, et le prix est 60% de moins que le Aloft hôtel qui est probablement son concurrent direct le plus proche de l'hôtel, à l'extérieur de la Renaissance, juste au coin de la rue. Il est à distance de marche de toutes les attractions du centre-ville.
Minable gym, petit-déjeuner continental
Location couldn't be better!! Staff is very welcoming, and the spacious accommodations allowed us to spread out and never feel cramped. Comfy bed. Plenty of drapes to block light and really sleep in if you wish. The adjacent bier garden is a bonus if you want to watch sports, and the bartenders are very friendly.
Room was great, very spacious and well appointed but a little dated. Staff was excellent. Perhaps it was the downtown location but the street noise, even in an upper level room was very noticeable.
Huge room, but almost too big (not cozy). Staff is super friendly. Location, Location, Location! Nice touch that you get water/champagne upon arrival and a goodie back of water and snack bars for ride home. Free internet. Free breakfast at attached cafe which is decent. Was nice not to feel nickel and dimed. Dated furniture (but it is very well maintained).
Location, general comfort, capable staff. Noisy vending area right outside the door; unattached drain cover in the tub; tub faucet handle awkward to operate; main door handle also didn't operate smoothly. For $200+ I expected more attention to detail.
The location can't be beat in downtown Asheville.... Walking distance to the festivals, restaurants, bars, etc 1-5blocks away. Rooms are nice, comfortable, modern decor. Lobby is sophisticated yet not stuffy. Barn door to the bathroom is stylish but doesn't provide much privacy or noise limitations when in the bathroom.
Decor too modern for my taste, very stiff visually and functionally in common areas
Hotel is old and needs updating. Overpriced. Bed was the worst we had ever slept in. TV didn't work. Room was noisy. We were on the 6th floor and could still hear anything that went on in the street. I would not recommend this hotel. Worst part was when I told the front desk about these problems they did not seem to care.
We liked Charles from room service. He was fast and mannerly. This hotel is geared towards businesses and a place for wedding parties. There are charges to make a local call, charges to connect you to a taxi service and a $50 charge is added to your credit card that remains there for 3-5 business days after you've cleared your account. I understand some hotels have this practice, but I was not told the hotel would charge my account in this manner. When I found the charge on my credit card, I had to call the hotel and hang on for many minutes until someone could explain to me what the charge was for. Also, the navigator wasn't too knowledgeable about the surrounding area. The in-hotel restaurant is mediocre but charges $12.00 for a buffet breakfast that is one level above the continental breakfast served at Hampton Inns. I'd skip breakfast at this hotel and go downtown to a great coffee house. We only used the restaurant because we were given 2 $20 vouchers (included in our package). The breakfast wound up costing us $24 + a tip for greek yogurt and fruit. I would not recommend this hotel as my first choice.
The staff was fantastic! Very accommodating of a late checkout when we got stuck at an event. Top notch!
The location in downtown Asheville is great, within walking distance of many restaurants, breweries and shops. The lobby is modern and nice and the staff was very helpful. Free in-room Wi-Fi is nice, albeit a little slow You can tell this is an older hotel that has been remodeled. The bathroom was tiny and not very well lit. The bathroom door didn't latch and the TV reception was poor. We also had to request an extension cord because there were no outlets by the bed to plug a phone in overnight.
the bed. the pillows.
The hotel was very close to Biltmore Estate which is where we were visiting. For the money the hotel was very nice, clean, and the breakfast was delicious. Would definitely stay here again. Card keys were a bit tricky to open the doors with , had to hold it just right.
The hotel was within 3 to 4 blocks of all the sites we were interested in. I wish we had a week to stay instead of a weekend
Room was clean and breakfast was very good. No complaints.
Convenient location for a quick business trip or for the biltmore Free basic breakfast (cereal and coffee that gets the job done) Bed was uncomfortable and the sheets were pretty scratchy. Despite the airconditioning being on full blast, the room was kind of hot and humid.
Great breakfast !
The room was clean, the bed was comfortable, the bathroom was nice, except that the shower head kept dripping. The breakfast was a full breakfast that included waffles and other items.
The location, the in house bar, the roof top pool, balcony. A little pricey for the room, the bathroom was a little difficult to for my girlfiend to get ready in.
Comfy beds. Spacious room and bathroom. If you option out of turn down service, you get a 5$ voucher to use in the bar. Awesome way to incorporate staying "green." The shower could've used a keener eye during cleaning. But wasn't all too bad. The only issue I had was you could hear not only when a neighbor shut their door, but also the neighboring rooms when theit window blinds are open or shut.
The room set up. The location. Comfort. We only stayed one night. The light and fan in bathroom were on the same switch, Minor issue.
Nice accommodations, friendly staff, pet friendly, extremely convenient to restaurants and the Orange Peel music venue.
The bed was comfortable. The bathroom was nice and modern. Right in the heart of downtown Asheville with a nice view. The room wasn't very clean. There were questionable spots on the bench that looked like bodily fluid (ew), and stains on the carpet. The room wasn't terribly quiet, and I probably wouldn't have stayed there if I knew they allowed full size dogs.
Everything, no complaints.... Staff is great! Very helpful. n/a
Great decor Pricey
In room amenities were super and the quality of the appointments and furnishings were top notch. Wonderful soaking tub, beautiful shower, luxurious bedding, and super quiet. I loved that there was quiet air conditioning..not the loud whir of so many hotels. The staff in the restaurant were a little undertrained. The service in there was not superb as it was at the front desk and the valet service.
Il n'y a rien Nous avions réservé la chambre à cause du grand bain à remous et les chambres, et quand nous sommes arrivés, cela n'a pas été le cas. Notre chambre était si petite qu'on pouvait à peine marcher. Quand nous sommes allés à la réception demander à propos de la chambre, on nous a répondu qu'il n'y en avait pas d'autres chambres de libres. Alors, nous avons annulé notre réservation et nous sommes allés dans un autre hôtel.
Très bon rapport qualité-prix pour des vacances en voyage !
Le personnel est super, très serviable et aimable, même assailli de questions. La chambre était très bien, avec suffisamment d'espace et un lit confortable. Le petit déjeuner était très faible.
Propre, personnel aimable, bon rapport qualité/prix Petit déjeuner très (beaucoup de glucides)
Propre, central pour aller partout et le lit était confortable. Je savais à quoi m'attendre lorsque j'ai réservé l'endroit. Je ne m'attendais pas à un spa. Je suis satisfait du séjour et j'y retournerai au printemps. Les restaurants à une courte distance en voiture du centre-ville étaient extraordinaires. Je ne peux pas dire que j'ai été déçu de quoi que ce soit. Lors de mon séjour la plupart des voitures dans le parking était une importation de luxe d'Allemagne, donc c'est pas comme si les clients étaient un problème ...
Le personnel était tellement désagréable et subjectives ! Très déçu avec eux.
Le personnel était très sympathique et serviable. La chambre a été récemment rénovée et le nouveau grand lit avec oreiller intégré était très confortable. Le petit déjeuner était également satisfaisant et offrait une petite gamme de produits populaires différents. L'emplacement de l'hôtel est également idéal juste à la sortie de l'autoroute et à proximité du centre commercial local, des restaurants, et le centre-ville d'Asheville était accessible à pied depuis l'hôtel. La seule chose à savoir, c'est que l'hôtel n'affichait pas de supplément pour mon chien et que j'ai dû en payer un, mais c'était minime par rapport aux frais de la chambre d'hôtel et ils étaient très arrangeants pour mon chien.
Only thing that was not exceptional were the pillows on the bed......they were not comfortable. Hardly enough to complain about though.
Love the staff; Valet-Steven, the catering manager Gunny , sales manager Tammy In the bathroom there's not enough counter space to put your toiletries, makeup bag etc when you're getting ready to go out or go to bed.
The Windsor is a beautiful hotel with everything you need on the inside with everything you would want to do within walking distance. I would highly recommend the Windsor for a getaway weekend for couples.
Loved the rustic atmosphere. Staff was super-friendly. Loved that we could open our windows (third floor) onto the street and listen to and watch the city. Very clean and comfortable.
Location, staff, and rooms The noise level in our hotel room was unbelievable. We were informed that there was a family with 4 children under the age of 8 in the king room above us! I found it unbelievable especially since I had requested a quiet room for my birthday. This obviously did not happen and we found ourselves moving rooms at 11:00 pm! Great hotel but terrible noise insulation in rooms.
Amazing Hotel. Staff wasn't what I expected for such a high-end hotel. No offer to help with bags or reservations around town. Friendly, just not what I expcted from a $500 p/night hotel.