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L'hôtel était bien situé, propre, avec un personnel amical et un bon petit déjeuner. C'était un peu difficile à trouver car c'était un peu loin de la route et il y avait une petite pancarte. Aussi, comme je fume des cigares (à l'extérieur) le coin fumeur ressemblait à une prison extérieure avec des hauts murs de ciment et pas de mobilier. Un fauteuil, une table et un cendrier seraient agréables. L'hôtel a dit qu'ils étaient en train d'y remédier.
Great staff Nice location -- walkable to everywhere downtown Beautiful, spacious room Easy in and out A bit noisy, with highway/main street traffic
I loved the view in our "view" room. The hotel staff were very friendly and the room was so spacious, clean, and comfortable! Bed was amazing, floors were super clean, and the whole experience was amazing. My girlfriend was very happy, and so it made our getaway wonderful. The walking distance to downtown was also one of our favorite features of the hotel. It was definitely worth it. The only thing that held me back a little was the price. I paid $240 with taxes included, and didn't get as high of a floor as we wanted (4th), but it was very quiet and you couldn't really hear the traffic below so it was all good. I would definitely stay again. Knowing this room goes for $400+ on the weekends made me appreciate the value we were getting as well. It was definitely a wonderful experience.
Good location meant walking distance to all of downtown Asheville as well of easy highway access. Staff was friendly, and the hotel had a hip, modern feel. Cost was high for lack of amenities. Modern design lacked some warmth as well as function. Created a louder atmosphere in a bad way, Doors closing on the floor we stayed could be heard at all hours. Really nothing to 'do' at the hotel so why was the price as high as others in the same area with full bars, restaurants and pools?
Room was very clean and comfortable. Loved the bed. Extremely comfortable and slept well. Nice tv. . Bathroom was spotless. We checked in around 3:30 and everything was fine. We left to out around 6 and returned around 10.30 PM. Every parking spot was taken. I`m not sure how many units this hotel has but parking is no where near comparable to the amount of rooms available . When I asked the staff person where I should park he told me to park at the restaurant next door. When I voiced my concern about this his attitude was like " whatever". Guess he had heard it so many times it didn`t phase him. Not sure if I would stay here again or not. For such a wonderful place to stay this is an issue that needs to be addressed.
Minable gym, petit-déjeuner continental
Des étages entiers de cet hôtel ont été récemment rénovées et c'est une amélioration conséquente par rapport à l'hôtel sombre dans lequel j'ai séjourné il y a deux ans. J'y retournerais sans hésiter, et le prix est 60% de moins que le Aloft hôtel qui est probablement son concurrent direct le plus proche de l'hôtel, à l'extérieur de la Renaissance, juste au coin de la rue. Il est à distance de marche de toutes les attractions du centre-ville.
Location couldn't be better!! Staff is very welcoming, and the spacious accommodations allowed us to spread out and never feel cramped. Comfy bed. Plenty of drapes to block light and really sleep in if you wish. The adjacent bier garden is a bonus if you want to watch sports, and the bartenders are very friendly.
Huge room, but almost too big (not cozy). Staff is super friendly. Location, Location, Location! Nice touch that you get water/champagne upon arrival and a goodie back of water and snack bars for ride home. Free internet. Free breakfast at attached cafe which is decent. Was nice not to feel nickel and dimed. Dated furniture (but it is very well maintained).
Room was great, very spacious and well appointed but a little dated. Staff was excellent. Perhaps it was the downtown location but the street noise, even in an upper level room was very noticeable.
The location in downtown Asheville is great, within walking distance of many restaurants, breweries and shops. The lobby is modern and nice and the staff was very helpful. Free in-room Wi-Fi is nice, albeit a little slow You can tell this is an older hotel that has been remodeled. The bathroom was tiny and not very well lit. The bathroom door didn't latch and the TV reception was poor. We also had to request an extension cord because there were no outlets by the bed to plug a phone in overnight.
Decor too modern for my taste, very stiff visually and functionally in common areas
the bed. the pillows.
We liked Charles from room service. He was fast and mannerly. This hotel is geared towards businesses and a place for wedding parties. There are charges to make a local call, charges to connect you to a taxi service and a $50 charge is added to your credit card that remains there for 3-5 business days after you've cleared your account. I understand some hotels have this practice, but I was not told the hotel would charge my account in this manner. When I found the charge on my credit card, I had to call the hotel and hang on for many minutes until someone could explain to me what the charge was for. Also, the navigator wasn't too knowledgeable about the surrounding area. The in-hotel restaurant is mediocre but charges $12.00 for a buffet breakfast that is one level above the continental breakfast served at Hampton Inns. I'd skip breakfast at this hotel and go downtown to a great coffee house. We only used the restaurant because we were given 2 $20 vouchers (included in our package). The breakfast wound up costing us $24 + a tip for greek yogurt and fruit. I would not recommend this hotel as my first choice.
Hotel is old and needs updating. Overpriced. Bed was the worst we had ever slept in. TV didn't work. Room was noisy. We were on the 6th floor and could still hear anything that went on in the street. I would not recommend this hotel. Worst part was when I told the front desk about these problems they did not seem to care.
The location can't be beat in downtown Asheville.... Walking distance to the festivals, restaurants, bars, etc 1-5blocks away. Rooms are nice, comfortable, modern decor. Lobby is sophisticated yet not stuffy. Barn door to the bathroom is stylish but doesn't provide much privacy or noise limitations when in the bathroom.
Location, general comfort, capable staff. Noisy vending area right outside the door; unattached drain cover in the tub; tub faucet handle awkward to operate; main door handle also didn't operate smoothly. For $200+ I expected more attention to detail.
The staff was fantastic! Very accommodating of a late checkout when we got stuck at an event. Top notch!
Convenient location for a quick business trip or for the biltmore Free basic breakfast (cereal and coffee that gets the job done) Bed was uncomfortable and the sheets were pretty scratchy. Despite the airconditioning being on full blast, the room was kind of hot and humid.
The room was clean, the bed was comfortable, the bathroom was nice, except that the shower head kept dripping. The breakfast was a full breakfast that included waffles and other items.
The hotel was within 3 to 4 blocks of all the sites we were interested in. I wish we had a week to stay instead of a weekend
The hotel was very close to Biltmore Estate which is where we were visiting. For the money the hotel was very nice, clean, and the breakfast was delicious. Would definitely stay here again. Card keys were a bit tricky to open the doors with , had to hold it just right.
Room was clean and breakfast was very good. No complaints.
Great breakfast !
The room set up. The location. Comfort. We only stayed one night. The light and fan in bathroom were on the same switch, Minor issue.
The location, the in house bar, the roof top pool, balcony. A little pricey for the room, the bathroom was a little difficult to for my girlfiend to get ready in.
Nice accommodations, friendly staff, pet friendly, extremely convenient to restaurants and the Orange Peel music venue.
Everything, no complaints.... Staff is great! Very helpful. n/a
The bed was comfortable. The bathroom was nice and modern. Right in the heart of downtown Asheville with a nice view. The room wasn't very clean. There were questionable spots on the bench that looked like bodily fluid (ew), and stains on the carpet. The room wasn't terribly quiet, and I probably wouldn't have stayed there if I knew they allowed full size dogs.
Comfy beds. Spacious room and bathroom. If you option out of turn down service, you get a 5$ voucher to use in the bar. Awesome way to incorporate staying "green." The shower could've used a keener eye during cleaning. But wasn't all too bad. The only issue I had was you could hear not only when a neighbor shut their door, but also the neighboring rooms when theit window blinds are open or shut.
Great decor Pricey
In room amenities were super and the quality of the appointments and furnishings were top notch. Wonderful soaking tub, beautiful shower, luxurious bedding, and super quiet. I loved that there was quiet air conditioning..not the loud whir of so many hotels. The staff in the restaurant were a little undertrained. The service in there was not superb as it was at the front desk and the valet service.
Il n'y a rien Nous avions réservé la chambre à cause du grand bain à remous et les chambres, et quand nous sommes arrivés, cela n'a pas été le cas. Notre chambre était si petite qu'on pouvait à peine marcher. Quand nous sommes allés à la réception demander à propos de la chambre, on nous a répondu qu'il n'y en avait pas d'autres chambres de libres. Alors, nous avons annulé notre réservation et nous sommes allés dans un autre hôtel.
Très bon rapport qualité-prix pour des vacances en voyage !
The ac in our room made too much noise to sleep. I was unhappy that I could not receive Hilton honors points since I booked using kayak. I didn't save any money by doing so. It would be nice if Hilton showed the same amount of loyalty to their customers as they expect from them.
Clean and very modern At bit pricey for the location and type of hotel
Quick and friendly check in. Clean room. Will defiantly stay again.
Staff is always very congenial and helpful. Coffee tea & cookies are always a nice touch. Breakfast has always been good. Finding a long hair on your bed when you turn it back is never a good sign, but I guess it happens.
Advance tickets to the Biltmore Mansion purchased at the hotel. Only had two day passes. Should provide one and two day options.
Everything Not many changes in breakfast on different days, but some people prefer the same meal options every day. Not really big complaint, if a complaint at all.
One of the nicest Hampton Inn properties. All renovated interior, and well managed. Staff was outstanding. If you want to exercise, location leaves a lot to be desired. The neighborhood is not appropriate for running or walking. Need to go elsewhere. While indoor pool is nice, very limited exercise equipment.
Staff was nice and tried to accommodate the messed up reservation. We booked 2 queens and had to take 1 king for a family of four, because our reservations were not there! The worst part was the room smelled Stongly of cigarettes! Not the best Hampton experience.
Great location not to far from Downtown area. The staff was friendly, room clean, and very comfortable bed. Breakfast area was clean and food was fair with several options. The Price -- Payed over $300 for 1 night stay as we decided to go to Asheville last minute. Had a hard time finding a decent room in town, so paid the price. No Hampton is worth $300 a night though.
Even though I checked in at 2 pm and was only one of a dozen cars in the parking lot I believe that due to my third party booking with Kayak I was deliberately placed in unit 112 which is a very nice room, but is directly adjoining the very noisy continental breakfast kitchen. The banging and noise started at 4:36 a.m. and even with double ear plugs which I went to my car at 4:50 a.m. to get and the white noise turned up on my cell as loud as it would go the noise was still ridiculous and completely unacceptable. I believe that this is well known by staff and a way to get around the Hampton guarantee by putting 3 rd party bookings in this unit. I intend to chargeback this night due to this on my Visa.
Le personnel était tellement désagréable et subjectives ! Très déçu avec eux.
Propre, central pour aller partout et le lit était confortable. Je savais à quoi m'attendre lorsque j'ai réservé l'endroit. Je ne m'attendais pas à un spa. Je suis satisfait du séjour et j'y retournerai au printemps. Les restaurants à une courte distance en voiture du centre-ville étaient extraordinaires. Je ne peux pas dire que j'ai été déçu de quoi que ce soit. Lors de mon séjour la plupart des voitures dans le parking était une importation de luxe d'Allemagne, donc c'est pas comme si les clients étaient un problème ...
Le personnel est super, très serviable et aimable, même assailli de questions. La chambre était très bien, avec suffisamment d'espace et un lit confortable. Le petit déjeuner était très faible.
Le personnel était très sympathique et serviable. La chambre a été récemment rénovée et le nouveau grand lit avec oreiller intégré était très confortable. Le petit déjeuner était également satisfaisant et offrait une petite gamme de produits populaires différents. L'emplacement de l'hôtel est également idéal juste à la sortie de l'autoroute et à proximité du centre commercial local, des restaurants, et le centre-ville d'Asheville était accessible à pied depuis l'hôtel. La seule chose à savoir, c'est que l'hôtel n'affichait pas de supplément pour mon chien et que j'ai dû en payer un, mais c'était minime par rapport aux frais de la chambre d'hôtel et ils étaient très arrangeants pour mon chien.
Propre, personnel aimable, bon rapport qualité/prix Petit déjeuner très (beaucoup de glucides)
Only thing that was not exceptional were the pillows on the bed......they were not comfortable. Hardly enough to complain about though.
Love the staff; Valet-Steven, the catering manager Gunny , sales manager Tammy In the bathroom there's not enough counter space to put your toiletries, makeup bag etc when you're getting ready to go out or go to bed.
Location, staff, and rooms The noise level in our hotel room was unbelievable. We were informed that there was a family with 4 children under the age of 8 in the king room above us! I found it unbelievable especially since I had requested a quiet room for my birthday. This obviously did not happen and we found ourselves moving rooms at 11:00 pm! Great hotel but terrible noise insulation in rooms.