C'était vraiment propre Vieux, a besoin d'être rénové
Que le voisin ai des vas et vien jusqu a 3:30 du matin comme si c étais un commerce de ...
Le lit était propre et confortable. La salle de bains était aussi très propre. La personne de la réception était très accueillante. La moquette était un peu grasse. On aurait dit que quelqu'un avait essayé de forcer la porte. Elle était cassée par endroits.
Le wi-fi gratuit Il y avait des taches sur la moquette, mauvaise odeur, beignets pour le petit-déjeuner Gita
Clean, well kept, safe, and convenient. Breakfast could use some fresher, healthier options.
Clean, very comfortable beds and pillows, helpful and courteous staff, good, choices in included breakfast. 2-3 miles to closet restaurant.
The breakfast was good and the staff was very helpful and pleasant and friendly. There are a few reasons I will not go back ,first off for 4 nights I didn't sleep more than 2 hours each night. This was due to the air conditioner in the room. It was like sleeping next to a F-16 engine at full throttle even though the fan was at its lowest setting and the vents were not adjustable so the cold air was blowing on my face the whole time. Also around the pool there was not enough shade if you wanted to get out of the hot sun but still enjoy the pool, and the entrance is too close to the ramp coming off I-240 so it's difficult to get over and slow down and the entrance needs a larger sign. Your online information is very misleading because your hotel is not in walking distance to any shopping or restaurants .
staff was nice, room was clean and comfortable. WiFi was good.
Room was clean and good size. Bed was very comfortable after a long day sightseeing. Bathroom was very small.
L'hôtel était bien situé, propre, avec un personnel amical et un bon petit déjeuner. C'était un peu difficile à trouver car c'était un peu loin de la route et il y avait une petite pancarte. Aussi, comme je fume des cigares (à l'extérieur) le coin fumeur ressemblait à une prison extérieure avec des hauts murs de ciment et pas de mobilier. Un fauteuil, une table et un cendrier seraient agréables. L'hôtel a dit qu'ils étaient en train d'y remédier.
Staff was nice and tried to accommodate the messed up reservation. We booked 2 queens and had to take 1 king for a family of four, because our reservations were not there! The worst part was the room smelled Stongly of cigarettes! Not the best Hampton experience.
Even though I checked in at 2 pm and was only one of a dozen cars in the parking lot I believe that due to my third party booking with Kayak I was deliberately placed in unit 112 which is a very nice room, but is directly adjoining the very noisy continental breakfast kitchen. The banging and noise started at 4:36 a.m. and even with double ear plugs which I went to my car at 4:50 a.m. to get and the white noise turned up on my cell as loud as it would go the noise was still ridiculous and completely unacceptable. I believe that this is well known by staff and a way to get around the Hampton guarantee by putting 3 rd party bookings in this unit. I intend to chargeback this night due to this on my Visa.
Advance tickets to the Biltmore Mansion purchased at the hotel. Only had two day passes. Should provide one and two day options.
Staff is always very congenial and helpful. Coffee tea & cookies are always a nice touch. Breakfast has always been good. Finding a long hair on your bed when you turn it back is never a good sign, but I guess it happens.
Everything Not many changes in breakfast on different days, but some people prefer the same meal options every day. Not really big complaint, if a complaint at all.
Quick and friendly check in. Clean room. Will defiantly stay again.
Clean and very modern At bit pricey for the location and type of hotel
Great location not to far from Downtown area. The staff was friendly, room clean, and very comfortable bed. Breakfast area was clean and food was fair with several options. The Price -- Payed over $300 for 1 night stay as we decided to go to Asheville last minute. Had a hard time finding a decent room in town, so paid the price. No Hampton is worth $300 a night though.
The ac in our room made too much noise to sleep. I was unhappy that I could not receive Hilton honors points since I booked using kayak. I didn't save any money by doing so. It would be nice if Hilton showed the same amount of loyalty to their customers as they expect from them.
One of the nicest Hampton Inn properties. All renovated interior, and well managed. Staff was outstanding. If you want to exercise, location leaves a lot to be desired. The neighborhood is not appropriate for running or walking. Need to go elsewhere. While indoor pool is nice, very limited exercise equipment.
The room was on the small side, but clean and comfortable. The bed and pillows were great. Shower quite nice, good water pressure and temperature. Breakfast was good, coffee not bad at all for a hotel breakfast buffet. Very friendly staff offered us advice on what to see and do in Asheville. (They printed a map of the Asheville Urban Walking Trail for us, highly recommended for first-time visitors to AVL.) Was able to print boarding passes quickly and easily. The pictures don't show this, but the hotel is located on a very busy intersection. There can be a lot of traffic noise. Our end room exposed it to that intersection, but we slept just fine. Soundproofing seems good. Fan unit was on most of the time, that no doubt helped. Only the occasional obnoxiously loud motorcycle could be heard. We slept well, and the location is convenient. About 10 minutes to downtown Asheville, easy access to the Blue Ridge Parkway. We would use this hotel again.
Comfortable bed, refrigerator, microwave and large shower area. All these items you usually pay more for. Nice breakfast next day.
I called last minute to check the pet policy, not only did the hotel allow me to bring my 3 dogs (most hotels only allow 2) but they also accommodated me with a room even though the pet friendly rooms were taken. I was very appreciative of this gesture and have recommended quality Inn and suites to many since. Thank you for your generosity
The room was great, it was decorated nicely. The hotel pool looked wonderful but it was closed for season when we went. The shower was to die for and the breakfast had so many options. It was a wonderful place and I will be back. A couple ice machines were out but that's pretty much it.
Pool. Staff. Upon entering the room, there was a strong scent of some kind of cleaning product. I imagine it wasn't a healthy brand, since my lips, throat, and lungs felt irritated soon after. We got another room that seemed better at first, but when we returned from dinner, the smell was there too. It seemed noticeable when the air conditioner was on, so perhaps they put some kind of "air freshener" or fragrance into the air conditioner. We left the door open until bedtime and turned off the air conditioner. If you're sensitive to strong smells, go elsewhere...
The receptionist was apologetic We found a syringe in our bed. We were given an upgraded room, but I felt we should have had our room comped, as I've never been so grossed out, and it definitely ruined the mood of the romantic getaway I'd planned with my fiance. I barely slept thinking about whether there had been others we didn't see and if we had gotten accidentally stuck or something.
Room was clean, front desk was helpful when I needed assistance. Was charged twice for my room, was told that it was due to "new staff members". Always frustrating when an almost $400 charge on your card takes a couple of weeks to get figured out and removed.
Very clean. Respectful staff. The breakfast gets 3 out of 5 for quality.
Rooms were very nice and very clean
Easy access to interstate and less than 5 miles to either the Biltmore or Chimney Rock exits. Older hotel but clean. Bed was a little lumpy.
Everything was perfect. Loved the shuttle to downtown so we didn't have to drive. Loved the staff, very friendly and helpful. The place was very clean. Loved the pool (it was both indoor & outdoor) and hot tub
The free shuttle into downtown Asheville was a really nice touch & the shuttle driver was really knowledgeable about where we should go!
Staff was extremely accommodating and helpful! The food while not complimentary was still great. The pool was very well kept as was the work out facilities. Enjoyed the whole experience. The price of the hotel, while definitely competitive with the rates at some of the higher end hotels, I think is just a bit over the top for weekend rates. After a week of staying at the hotel I felt we should have received the same rate for extending our stay just one more day. Maybe in the future the hotel will be able to allow their employees to offer this option. I would love to see a refund for the difference in cost...
This hotel is advertised as downtown and is not downtown or in walking distance to any downtown activities.
nice room and disable parking available The view from room was an old out of business motel
Easy check and out. Quiet
The front desk employees are very friendly and polite, the room was very clean. The bed was comfortable as well as the pillows. The bathroom was very clean as well and water pressure was perfect.
Our room was very spacious and clean! We enjoyed having the bar downstairs and the rate was very reasonable! We will return!
Propre, personnel aimable, bon rapport qualité/prix Petit déjeuner très (beaucoup de glucides)
Le personnel était très sympathique et serviable. La chambre a été récemment rénovée et le nouveau grand lit avec oreiller intégré était très confortable. Le petit déjeuner était également satisfaisant et offrait une petite gamme de produits populaires différents. L'emplacement de l'hôtel est également idéal juste à la sortie de l'autoroute et à proximité du centre commercial local, des restaurants, et le centre-ville d'Asheville était accessible à pied depuis l'hôtel. La seule chose à savoir, c'est que l'hôtel n'affichait pas de supplément pour mon chien et que j'ai dû en payer un, mais c'était minime par rapport aux frais de la chambre d'hôtel et ils étaient très arrangeants pour mon chien.
Propre, central pour aller partout et le lit était confortable. Je savais à quoi m'attendre lorsque j'ai réservé l'endroit. Je ne m'attendais pas à un spa. Je suis satisfait du séjour et j'y retournerai au printemps. Les restaurants à une courte distance en voiture du centre-ville étaient extraordinaires. Je ne peux pas dire que j'ai été déçu de quoi que ce soit. Lors de mon séjour la plupart des voitures dans le parking était une importation de luxe d'Allemagne, donc c'est pas comme si les clients étaient un problème ...
Decor too modern for my taste, very stiff visually and functionally in common areas
the bed. the pillows.
The location in downtown Asheville is great, within walking distance of many restaurants, breweries and shops. The lobby is modern and nice and the staff was very helpful. Free in-room Wi-Fi is nice, albeit a little slow You can tell this is an older hotel that has been remodeled. The bathroom was tiny and not very well lit. The bathroom door didn't latch and the TV reception was poor. We also had to request an extension cord because there were no outlets by the bed to plug a phone in overnight.
The staff was fantastic! Very accommodating of a late checkout when we got stuck at an event. Top notch!
We liked Charles from room service. He was fast and mannerly. This hotel is geared towards businesses and a place for wedding parties. There are charges to make a local call, charges to connect you to a taxi service and a $50 charge is added to your credit card that remains there for 3-5 business days after you've cleared your account. I understand some hotels have this practice, but I was not told the hotel would charge my account in this manner. When I found the charge on my credit card, I had to call the hotel and hang on for many minutes until someone could explain to me what the charge was for. Also, the navigator wasn't too knowledgeable about the surrounding area. The in-hotel restaurant is mediocre but charges $12.00 for a buffet breakfast that is one level above the continental breakfast served at Hampton Inns. I'd skip breakfast at this hotel and go downtown to a great coffee house. We only used the restaurant because we were given 2 $20 vouchers (included in our package). The breakfast wound up costing us $24 + a tip for greek yogurt and fruit. I would not recommend this hotel as my first choice.
The location can't be beat in downtown Asheville.... Walking distance to the festivals, restaurants, bars, etc 1-5blocks away. Rooms are nice, comfortable, modern decor. Lobby is sophisticated yet not stuffy. Barn door to the bathroom is stylish but doesn't provide much privacy or noise limitations when in the bathroom.
Location, general comfort, capable staff. Noisy vending area right outside the door; unattached drain cover in the tub; tub faucet handle awkward to operate; main door handle also didn't operate smoothly. For $200+ I expected more attention to detail.
Room was very clean and comfortable. Loved the bed. Extremely comfortable and slept well. Nice tv. . Bathroom was spotless. We checked in around 3:30 and everything was fine. We left to out around 6 and returned around 10.30 PM. Every parking spot was taken. I`m not sure how many units this hotel has but parking is no where near comparable to the amount of rooms available . When I asked the staff person where I should park he told me to park at the restaurant next door. When I voiced my concern about this his attitude was like " whatever". Guess he had heard it so many times it didn`t phase him. Not sure if I would stay here again or not. For such a wonderful place to stay this is an issue that needs to be addressed.
Nice clean and friendly....can't beat the price!!! No complaints
I liked the cleanliness of the place as well as it being on Tunnel Rd. and off 40. The staff was clueless. I felt as tho there was a language barrier as well. Morning staff was some better.
Staff was helpful, service was quick, and the room and pool were VERY well kept.
Breakfast was okay and I appreciated the fact that the shower head had been raised. Our non smoking room REEKED of cigarette smoke. Yuck. Also I did not enjoy waking up to freight trains passing on train tracks located LITERALLY 25 Feet from my window (well hidden behind a tall hedge) not once or twice but FIVE TIMES THROUGHOUT THE NIGHT.
Location, easy of getting to/from the hotel. Right beside train tracks and crossing.
Hotel very clean, nice staff and ver good breakfast. Nothing
Rooms clean and staff helpful. Our last breakfast was busy but the staff were proactive in replacing items, rather than waiting inline for it to come out of the kitchen. Things were rather chaotic at our last breakfast - probably most of the hotel guests trying to eat at the same time, which was not down to the hotel.
Clean, staff friendly, breakfast good and good location.
We were greeted with a beautiful mountain style hotel front and "bed and breakfast" style lobby. Noticed one house keeper cleaning the baseboards...That is something you don's see in hotels and was impressed. Very nice, very clean, great HOT breakfast!! Was in a convenient part of town, 10 min from downtown Asheville and about 10 from the Parkway. Will book again!
Great service - the check-in desk receptionist was a delight. The breakfast was healthy. The rooms was quiet and roomy enough for three (including one baby).
Friendly staff. Good breakfast. Clean rooms. Cleaning staff came too early in the morning. No sign to put on door.
Rooms were clean, staff was nice and helpful, liked that there was coffee in the lobby in the morning and it was good. The breakfast was not good, the items were not bad, it just didn't taste good, not warm enough, not seasoned correctly, etc. Need a real food person in charge making people say YUM when they eat!
Comfortable rooms, great staff.
Rooms clean.. staff very helpful. Kids in room beside us very loud into the night..
Our stay at Country Inn & Suites was definitely worth the money & time, a highly recommended place to stay!
In truth, we didn't check in until almost midnight, went to sleep, got up, showered and left. Not sure about any of the amenities. Room was very nice, clean, well appointed and I wouldn't hesitate to stay there again.
Clean room, good size, not too bad of a price.
Great decor Pricey
In room amenities were super and the quality of the appointments and furnishings were top notch. Wonderful soaking tub, beautiful shower, luxurious bedding, and super quiet. I loved that there was quiet air conditioning..not the loud whir of so many hotels. The staff in the restaurant were a little undertrained. The service in there was not superb as it was at the front desk and the valet service.
Location to interstate Hard to check out in the morning... No one at the front desk.
Convenient location, clean room A little pricey for the room, it was pet friendly but not much of a place to walk the dogs. Parking lot was small, little tough to negotiate with a large truck (full size 4 door truck)
Price was too high for this room that had very small windows and no balcony Breakfast area was very small and there was no place to sit, breakfast was not good
Actually really clean , comfortable , sits back from road so kind of have to look for it No
Good breakfast selection. Ice machine on second floor was not working.
This guest did not leave comments about this hotel.
quiet and clean and a warm welcome upon my arrival in the pouring rain. Nothing. Only stayed there 8 hours
I loved the staff. Front desk was great! Love the location!! It's out of the middle of everything, but it also has great access to everything!
The staff super friendly. It had been stressful day and I checked in very late. It was pouring rain when I brought my bags in and I was soaked. As I headed for the elevator, the desk clerk called out to me and handed me a warm, dry towel. Super service!
This guest did not leave comments about this hotel.
Nothing Room was filthy and exorbitantly over priced. I would never recommend it to anyone.
THE DESK CLERK WAS EXCELLENT. PEOPLE WERE FRIENDLY AND THE SIZE OF THE ROOM WAS SUFFICIENT. THE CLERK GAVE US DISHES AND PANS THAT WE NEEDED WHICH MADE IT CONVENIENT AND CLEAN. WE LIKED HAVING KITCHEN FACILITIES. THE BED WASN'T VERY COMFORTABLE. THERE WAS NO SHAMPOO.
Clean. Quiet. Good location. No pool. Had to go to front desk to get exchange our dirty towels, etc for clean ones. Old ones had to be turned in before we could get new ones? Really.
Attentive check-in. Clean. Easy to find. Good location Nothing. It was what I expected>
The location Everything
Location, very tolerant cancellation and refund policy. Price, cleanliness, ashtray in a non-smoking room, patrons tailgating in the parking lot, indiscreetly urinating (woman).
I liked the price and the people working there were nice. It was just a bit "shabby" overall. Lights not working, stains on bedspread. Not dirty, necessarily, but just a bit dated and run down looking. Ok for just spending the night.
Room was comfortable and quiet. Room was clean and appearance OK for passing through. All the features worked as expected. Recommendation: make electrical outlets more accessible for those travelers that have medical devices needing power outlets. Heat and air-con worked fine and our unit was not excessively noisy. Wonder why no king size bed rooms available? Would be asset to travelers. Passed on to management noticing bugs in bathroom middle of night. Agree with another guest that lobby was stuffy and smelled of animals. There were folks checking out in the morning with two dogs, one not on leash. Entrance looks shabby. Air con unit left of entrance door is damaged looking, and trashy. Planters with ugly plants need to go. Owners, first appearances tell a lot about what to expect inside. Kudos to the management for display of patriotic feelings. But flag should not be displayed as this flag is. Stapled or nailed to wall is wrong. No proper lighting of flag at all. Weathered flag and the staples are tearing the fabric. There is adequate space in the circular space opposite front door for proper flag pole and proper lighting. Would make significant difference in building appearance and flag display. As for morning offering of juice, coffee and doughnuts, no issue. Go to restaurant or another chain if you want more.
The staff was very nice!!! It is old and nasty!!
I loved the view in our "view" room. The hotel staff were very friendly and the room was so spacious, clean, and comfortable! Bed was amazing, floors were super clean, and the whole experience was amazing. My girlfriend was very happy, and so it made our getaway wonderful. The walking distance to downtown was also one of our favorite features of the hotel. It was definitely worth it. The only thing that held me back a little was the price. I paid $240 with taxes included, and didn't get as high of a floor as we wanted (4th), but it was very quiet and you couldn't really hear the traffic below so it was all good. I would definitely stay again. Knowing this room goes for $400+ on the weekends made me appreciate the value we were getting as well. It was definitely a wonderful experience.
Great staff Nice location -- walkable to everywhere downtown Beautiful, spacious room Easy in and out A bit noisy, with highway/main street traffic
Good location meant walking distance to all of downtown Asheville as well of easy highway access. Staff was friendly, and the hotel had a hip, modern feel. Cost was high for lack of amenities. Modern design lacked some warmth as well as function. Created a louder atmosphere in a bad way, Doors closing on the floor we stayed could be heard at all hours. Really nothing to 'do' at the hotel so why was the price as high as others in the same area with full bars, restaurants and pools?