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We liked Charles from room service. He was fast and mannerly. This hotel is geared towards businesses and a place for wedding parties. There are charges to make a local call, charges to connect you to a taxi service and a $50 charge is added to your credit card that remains there for 3-5 business days after you've cleared your account. I understand some hotels have this practice, but I was not told the hotel would charge my account in this manner. When I found the charge on my credit card, I had to call the hotel and hang on for many minutes until someone could explain to me what the charge was for. Also, the navigator wasn't too knowledgeable about the surrounding area. The in-hotel restaurant is mediocre but charges $12.00 for a buffet breakfast that is one level above the continental breakfast served at Hampton Inns. I'd skip breakfast at this hotel and go downtown to a great coffee house. We only used the restaurant because we were given 2 $20 vouchers (included in our package). The breakfast wound up costing us $24 + a tip for greek yogurt and fruit. I would not recommend this hotel as my first choice.
The location can't be beat in downtown Asheville.... Walking distance to the festivals, restaurants, bars, etc 1-5blocks away. Rooms are nice, comfortable, modern decor. Lobby is sophisticated yet not stuffy. Barn door to the bathroom is stylish but doesn't provide much privacy or noise limitations when in the bathroom.
the bed. the pillows.
Location, general comfort, capable staff. Noisy vending area right outside the door; unattached drain cover in the tub; tub faucet handle awkward to operate; main door handle also didn't operate smoothly. For $200+ I expected more attention to detail.
Decor too modern for my taste, very stiff visually and functionally in common areas
The staff was fantastic! Very accommodating of a late checkout when we got stuck at an event. Top notch!
Hotel is old and needs updating. Overpriced. Bed was the worst we had ever slept in. TV didn't work. Room was noisy. We were on the 6th floor and could still hear anything that went on in the street. I would not recommend this hotel. Worst part was when I told the front desk about these problems they did not seem to care.
The location in downtown Asheville is great, within walking distance of many restaurants, breweries and shops. The lobby is modern and nice and the staff was very helpful. Free in-room Wi-Fi is nice, albeit a little slow You can tell this is an older hotel that has been remodeled. The bathroom was tiny and not very well lit. The bathroom door didn't latch and the TV reception was poor. We also had to request an extension cord because there were no outlets by the bed to plug a phone in overnight.
Très bien situé, avec un accès facile. C'est un bel hôtel. Excellent rapport qualité/prix par rapport à d'autres hôtels du centre-ville. Pas ce qu'il y a de plus moderne.
Des étages entiers de cet hôtel ont été récemment rénovées et c'est une amélioration conséquente par rapport à l'hôtel sombre dans lequel j'ai séjourné il y a deux ans. J'y retournerais sans hésiter, et le prix est 60% de moins que le Aloft hôtel qui est probablement son concurrent direct le plus proche de l'hôtel, à l'extérieur de la Renaissance, juste au coin de la rue. Il est à distance de marche de toutes les attractions du centre-ville.
Minable gym, petit-déjeuner continental
Huge room, but almost too big (not cozy). Staff is super friendly. Location, Location, Location! Nice touch that you get water/champagne upon arrival and a goodie back of water and snack bars for ride home. Free internet. Free breakfast at attached cafe which is decent. Was nice not to feel nickel and dimed. Dated furniture (but it is very well maintained).
Room was great, very spacious and well appointed but a little dated. Staff was excellent. Perhaps it was the downtown location but the street noise, even in an upper level room was very noticeable.
Location couldn't be better!! Staff is very welcoming, and the spacious accommodations allowed us to spread out and never feel cramped. Comfy bed. Plenty of drapes to block light and really sleep in if you wish. The adjacent bier garden is a bonus if you want to watch sports, and the bartenders are very friendly.
Location, staff, and rooms The noise level in our hotel room was unbelievable. We were informed that there was a family with 4 children under the age of 8 in the king room above us! I found it unbelievable especially since I had requested a quiet room for my birthday. This obviously did not happen and we found ourselves moving rooms at 11:00 pm! Great hotel but terrible noise insulation in rooms.
Location , decor ,service ,staff all great! The only complaint that I have is that in our room (I don't know about other rooms) the lighting in the bathroom was very inappropriate by the sink which was the only the area where my makeup was to be applied. The other one is that there was no coffee dispener scoop for the coffee maker. Definitely not enough hangers! Other than that it was awesome!
The Windsor is a beautiful hotel with everything you need on the inside with everything you would want to do within walking distance. I would highly recommend the Windsor for a getaway weekend for couples.
Loved the rustic atmosphere. Staff was super-friendly. Loved that we could open our windows (third floor) onto the street and listen to and watch the city. Very clean and comfortable.
Amazing Hotel. Staff wasn't what I expected for such a high-end hotel. No offer to help with bags or reservations around town. Friendly, just not what I expcted from a $500 p/night hotel.
Le petit déjeuner est super. Super lits confortables. No bar en terrasse sur le toit.
Il est très bien situé. Le personnel est super. C'est propre. C'était très bruyant. Il y a beaucoup de bruits de circulation et de bruit provenant de la chambre voisine