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L'accueil et le petit dejeuner pas de douche dans la chambre, ni WC. Douche et WC communs dans le couloir.....
l'accueil, la qualité du petit dejeuner, la salle de détente et la présence du personnel
Très bien situé par rapport aux transports. Excellent accueil.Grande gentillesse du personnel.
La situation de l'hôtel.
Room was actually very pleasant. Fast and free wifi which was a bonus. Staff not very friendly, and were inconsistent in their approach to people. No explanation of where things were. No mini bar in room (apparently a suite but not convinced as the other 'suites' had names on and mine didn't) which was strange, but meant I had to order from Room Service meaning that a coke would've cost over £5! Room was stifling hot on arrival with no opening windows. Breakfast wasn't what I ordered. Very overpriced for what it was.
I enjoyed very much the spa and also the restaurant,room was good
The treatments that we had were excellant along with the leisure facilities. The size and layout of room 17 was very good. the breakfast was very nice. Not so much did not like, rather needs attention: the cleanliness of our room. We moved the coffee table to find that it had clearly not been moved for some time, therefore only hoovered around it, underneath it was filthy! Food crumbs! The skirting boards and furniture edges were rather dusty. Not great for a 4* hotel.
Arelaxing annual experience with our grown up children for Xmas shoppinh on the I o W. excellent location There were several little things - 2 cyups and 1 saucer on tea tray for 2 days, 1 bath towel, broken door lock, evening meals average only etc etc. also residents could not get any spa treatment bookings.
Very nice staff. Rooms are well equipped and everything works. Excellent restaurant.
Lovely location, friendly staff, good decor, very nice breakfast buffet. Excellent parking facilities starters were delicious and one of our main course was also delicous. Restaurant staff seemed very new and Insufficiently trained and always seemed very nervous. Food not cooked to my request, steak ordered medium rare, got medium is was over cooked. The menu had an excellent write up of the beef but it was very poor and did not live up to my expectations. Also we were not given dessert menus after 15 mins of waiting so we left. I feel that the chef on hearing my complaint would have offered an apology or sent an apology at least.
Excellent room and friendly staff. Restaurant was very good although very quiet when I stayed. The pool and spa were both closed.
The whole experience was brilliant
Friendliness of staff. Quality of food. Quiet. v good bathroom and spa. Awful sound system in Brasserie. Over-reliance on one cd. Rather bland/dark decor throughout hotel.
The restaurant staff. Nothing was too much for them There was no dress code in the restaurant. It would be nice if gentlemen avoided jeans at dinner
Everyone was very friendly, the room and shower room was warm and clean. Just can't say enough good about them!! Only one......If I were pushed to find a fault, It would be the rubbish in the back garden, but that's a mute point as we were not there in the day time.
Hotel au charme désuet, très agréable et calme. Chambres fonctionnelles. Des places de parking à disposition. English breakfast correct mais pas assez copieux
L'atmosphere, le theme
la possibilité de voir et visiter l'île, parcs, jardins, châteaux
l'attention du personnel pour le petit-déjeuner. l'insuffisance du personnel lors de notre arrivée.
Le caractère de l'hôtel : bâtiment victorien qui a conservé tout son charme, habile insertion des éléments maritimes (reste d'un "liner" de la compagnie Red Funnel, allié à tout le confort moderne ; proximié de la gare.
Une équipe jeune et dynamique. Personnel accueillant et sympathique
L'ambiance de l'hotel La chambre était minuscule avec vue sur le toit j'ai eu l'impression d'avoir une chambre réservée à booking.com