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Très bien situé par rapport aux transports. Excellent accueil.Grande gentillesse du personnel.
L'accueil et le petit dejeuner pas de douche dans la chambre, ni WC. Douche et WC communs dans le couloir.....
La situation de l'hôtel.
l'accueil, la qualité du petit dejeuner, la salle de détente et la présence du personnel
I enjoyed very much the spa and also the restaurant,room was good
Friendliness of staff. Quality of food. Quiet. v good bathroom and spa. Awful sound system in Brasserie. Over-reliance on one cd. Rather bland/dark decor throughout hotel.
Room was actually very pleasant. Fast and free wifi which was a bonus. Staff not very friendly, and were inconsistent in their approach to people. No explanation of where things were. No mini bar in room (apparently a suite but not convinced as the other 'suites' had names on and mine didn't) which was strange, but meant I had to order from Room Service meaning that a coke would've cost over £5! Room was stifling hot on arrival with no opening windows. Breakfast wasn't what I ordered. Very overpriced for what it was.
Very nice staff. Rooms are well equipped and everything works. Excellent restaurant.
The restaurant staff. Nothing was too much for them There was no dress code in the restaurant. It would be nice if gentlemen avoided jeans at dinner
The whole experience was brilliant
Arelaxing annual experience with our grown up children for Xmas shoppinh on the I o W. excellent location There were several little things - 2 cyups and 1 saucer on tea tray for 2 days, 1 bath towel, broken door lock, evening meals average only etc etc. also residents could not get any spa treatment bookings.
The treatments that we had were excellant along with the leisure facilities. The size and layout of room 17 was very good. the breakfast was very nice. Not so much did not like, rather needs attention: the cleanliness of our room. We moved the coffee table to find that it had clearly not been moved for some time, therefore only hoovered around it, underneath it was filthy! Food crumbs! The skirting boards and furniture edges were rather dusty. Not great for a 4* hotel.
Excellent room and friendly staff. Restaurant was very good although very quiet when I stayed. The pool and spa were both closed.
Lovely location, friendly staff, good decor, very nice breakfast buffet. Excellent parking facilities starters were delicious and one of our main course was also delicous. Restaurant staff seemed very new and Insufficiently trained and always seemed very nervous. Food not cooked to my request, steak ordered medium rare, got medium is was over cooked. The menu had an excellent write up of the beef but it was very poor and did not live up to my expectations. Also we were not given dessert menus after 15 mins of waiting so we left. I feel that the chef on hearing my complaint would have offered an apology or sent an apology at least.
Everyone was very friendly, the room and shower room was warm and clean. Just can't say enough good about them!! Only one......If I were pushed to find a fault, It would be the rubbish in the back garden, but that's a mute point as we were not there in the day time.
l'attention du personnel pour le petit-déjeuner. l'insuffisance du personnel lors de notre arrivée.
Hotel au charme désuet, très agréable et calme. Chambres fonctionnelles. Des places de parking à disposition. English breakfast correct mais pas assez copieux
Une équipe jeune et dynamique. Personnel accueillant et sympathique
L'ambiance de l'hotel La chambre était minuscule avec vue sur le toit j'ai eu l'impression d'avoir une chambre réservée à booking.com
Le caractère de l'hôtel : bâtiment victorien qui a conservé tout son charme, habile insertion des éléments maritimes (reste d'un "liner" de la compagnie Red Funnel, allié à tout le confort moderne ; proximié de la gare.
la possibilité de voir et visiter l'île, parcs, jardins, châteaux
L'atmosphere, le theme
Comfortable, friendly, good position ,lovely breakfast No outside space
Small and nice hotel. Near to the train station.
The room and en suite was well kept. Location was very close to town center. Breakfast window was 8:30 to 9:00 AM that was kinda too short a window and sometimes late in case you wanted to have a early start of the day.
The Fernside had a nice welcoming, homely atmosphere which provided a delicious breakfast each morning.
The Hotel was not on a main road so was quiet at night The room was very comfortable Breakfast was excellent The staff/owners were friendly and helpful Off-road parking was a bonus The only thing that I could mention was the type of toilet paper in the en-suite perhaps could be improved - a minor point.
Pleasant and friendly staff, nice clean and comfortable rooms, good breakfast menu and the staff always on hand with usefull information about the island. N/A
Very clean comfortable room, delicious breakfast and very friendly helpful owners. Lovely cosy bar with very reasonably priced drinks. Would definitely stay here again.
Excellent service by Staff/Owner, and very helpfull. The breakfast was fantastic. Enjoyed the days. The size of the room was bit small.
During our 2 night stay we found the hotel quiet, which is how we like it,(although it was only half full).The room was clean and had a good power shower in the bathroom, and the cooked breakfast was very nice.