Points positifs: Beautiful rooms. Very clean. We wanted a king bed. The two room suite was the only one left and we were given a great rate. Then at 1:99 am our daughter and her 9 children 11 and under were turned away from the KOA they had reserved and Americinn let them move into our room. We were so very thankful and greatful to being staying at such a wonderful establishment.
Points positifs: Liked that had a resturant attached
Points négatifs: Was hoping for the wow we normally get when we stay with you. Sorry didn't happen. Wanted lake side didn't get it, Decore was mah. Wallpaper was falling down in bathroom. Bed only had a few pillows. Only 2 towels in bathroom had to ask for more. Noisy halls. Just mah. Staff was fine seemed a bit over worked.
Points positifs: The service was great, the staff was friendly and helpful. They upgraded us to a lake view room and everything was clean and the hotel was pretty quiet for a busy holiday weekend.
Points négatifs: I liked everything about our stay.
Points positifs: So clean and, such a serene atmosphere.
Points négatifs: I got a chance to use the hot tub and, since there was a wedding booked at the Hampton, there were too many little ones going back and forth.
I like the extra hour before the pool closes for the adults only, but, I was not able to utilize that time. It would be great if you could have a full time hot tub designated for Adults only... at a real "hot-tub" temperature... at least 104 degrees. :)
Points positifs: Clean, nice, comfortable.
Points négatifs: No outdoor seating, but that may have been because we came at the beginning of spring.
Points positifs: From the friendly and welcoming smile as you walk in the door to the friendly smile on the way out, our stay was the best I've had in a long time. The breakfast and friendly hostess was top notch; the room was clean and stocked with necessities. The view of the lake was absolutely stunning.
Points positifs: I needed to have another night stay, every where in town was booked. I called Best Western, explained my dilemma. I asked to be put on a waiting list. They called me back in less than an hour. I had a room, plus an upgrade. They also honored the price I had received online. Amazing!!
Points positifs: Clean, nice breakfast
Points négatifs: No elevator, pool area was VERY hot
Points positifs: Staff was very friendly and helpful. Breakfast was hot and fresh. Our room was clean.
Points négatifs: If I had any complaint it was that the pool room was incredibly hot, so not particularly comfortable to sit/visit. The beds were very comfortable; if I had one thing that I would change about our room, it is that the beds were full-size, not queen size.
Points positifs: Hotel was new with a fully equipped kitchen. A new experience for us! Bed was comfortable. A nice touch with the reclining chair in the room.
Points négatifs: Not one thing.
Points positifs: The hotel was very clean. The room was so nice! Would definitely stay there again. Very comfortable bed and room was SUPER clean.
Points négatifs: Would have been nice if it had a pool
Points positifs: The beds are comfortable. I love the kitchenettes in the rooms, the desk is awesome for doing homework, and the wifi is a plus!
Points négatifs: I can tell that they do not wash the hard flooring very often, there was an area that was sticky and kept tracking that everywhere, I had to wash the floor myself to get the stickiness off the floor. They had a problem with box elder beatles too.
Points positifs: Very friendly staff .... beds are super comfortable!
Points négatifs: They do not provide continental breakfast ... should for the price of the rooms.
Points positifs: Brand new hotel. Kitchen was a bonus!
Points négatifs: No breakfast
Points positifs: New and clean! Great location. Great staff
Points négatifs: The room above ours was noisy. Not the fault of the hotel or staff. Staff handled it well and quieted it down
Points positifs: Clean
Points positifs: The hotel was new in July 2016. The lobby has a nice clean airy feel. Our room was well designed, very clean, over-the-top comfortable beds. It was a relaxing experience. Because of allergies, we always need a room that has NOT been occupied by pets.
Points négatifs: The young woman who checked us out in the morning needed to be more personable and friendly.
Points positifs: Location was pretty close to lake and downtown
Points négatifs: Fire alarm went off in room after 5 min shower. Spent the entire night sneezing and wheezing (thought I might be allergic to cleaning product), only to find out it was a pet-friendly room. Not mentioned at check in; staff couldn't care less re complaint.
Points positifs: WAY better than 2 1/2 stars!! Full kitchen IN room. a la carte cupboard was well priced. rooms were quiet and the A/C was quick to respond!