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Room was large. Staff called regarding check out at 11:01. Sent someone over at 11:10. Never have had a hotel / motel enforce check out like that. We were getting our things to leave at 11am when they called. Not worth the price at all. Much to expensive for a simple motel.
The outdoor property. Good water pressure in the shower. Housekeeper talking on cellphone not acknowledging my presence. No work uniforms. Housekeeper looked high off drugs. No fitted sheets on the bed. Only 2 pillows and 2 bath towels. Place is very worn. Room smelled really bad.
Ant crawling across bed. No plug in bedroom near bed
The art in the room was much better than traditional hotel room artwork. The shower water pressure was terrific and we had plenty of hot water. The tv was tiny, the drain in the tub was broken and left on the soap holder in the shower, we had to plug the drain with a washcloth to fill the tub. The shower head is very low...I'm 5'8" and had to bend my knees to rinse my hair... The hotel staff seemed way more interested in eating and chatting out back than dealing with customers.
The staff was amazingly accommodating! But when you book, make sure to request the NEW SIDE OF THE BUILDING. The old side is... Old. My fiancé and I wet first assigned to a room in the old side or the building. It just felt a little sad and tired. I called the front desk and the lovely clerk IMMEDIATELY switched our room to a new one which was great. Luckily we were there for a couple days that weren't too busy but if they can help you, they will. Seriously nice staff.
Le petit déjeuner compris, pris dehors est très agréable. Le bruit de la clim.
Etablissement décoré avec soin , situé à quelques pas du centre ville, trés propre.
Hôtel... Qui est en fait plutôt un motel bien dans le style américain, est très sympa. Le rapport/prix est plus que correct et sans surprise. Nous y avons passé une nuit plutôt calme et agréable. Le petit déjeuné qui reste plutôt correct, demanderait à être plus complet en y proposant des jus de fruit par exemple!!!
Size of room. Surprise fire alarm after going to bed.
Large room, good amenities provided, helpful staff, good location A little dated, but not a deterrent to staying there
Excellent Frendly Staff and Top Quality Hotel
Our room (Berkshire King) was fantastic. It was huge and very luxurious. The bathroom which included a jacuzzi tub and 2 vanity sinks was also very nice. We looked forward to the freshly baked chocolate chip cookies that were delivered to our room every night as part of the turndown service. Hotel staff was very friendly and helpful. We also enjoyed the iced tea and pastries in the lobby every afternoon. I definitely recommend this hotel to anyone who wants to stay in Williamstown. Carpets(both in the room and the common areas) need to be cleaned.
everything was superb, as always. There is no other place I would consider staying in the area.
The staff went out of their way to be accommodating and pleasant. I would have liked it if the desk was able to give restaurant suggestions.
friendliness and adaptability of staff
Location--easy to find and close to our venue Room was the smallest ever encountered in years of travel--maybe large enough for 1 person. Microwave location made it impossible to hang clothing. Took a long time to adjust water pressure and temperature in shower. Lying in bed it was obvious someone had begun painting the ceiling and not finished the job. Really!? And why would someone hang two copies of the same framed print in a room?
Cleanliness, outdoor ambiance, quiet. Had everything you need in a small space. Toilet seat loose.
I appreciated the friendly greeting from the evening host. He and his wife had attended the same excellent play at the Williamstown Theater Festival as I and remembered seeing me. I did not like the sheets or the coffee, that had been standing for too long.
I did not get to stay at the hotel due to mechanical problems on my car and had to get a ride . I tried to cancle on line but was unable to. I called and got the manager -_(_who was on a cell out of state) and said he could not help me that i had to go to price line. I,m a senior with limited funds and had to call my bank to stop payment on the card.I dont think I will use price line again after this experience even tho they had the lowest price.this was my grandaughters graduation and I was left up in the air, and when I did get a ride i stayed with my daughter at the best western which was not plesant and very tiring as they argue a lot so I had very little sleep so I was very tired the next day and did not enjoy my stay and had a charge of $25.00 to my bank I could not afford Sincery yours Sandra Dupuis ( age 70)
Great staff, good location. No.
booked with your app at 10:40pm. Arrived 20 minutes later and no answer. If the staff is going to close, they need to not allow reservations through the app. We spent 40mins driving around trying to find somewhere else in the middle of the night.
Friendly staff, clean, functional room and close to downtown. The walk back up the hill was a bit of a cardio workout.
nice location to everything, very easy to get to, staff was friendly, rooms clean not really, for a me the accommodations were fine, some people may have not liked the 'need to spruce things up a bit' appearance...the only negative I can say is that there needed to be a light over the bathroom sink..
Location Unclean, unfriendly No coffee 0 amenities
Nothing, DO NOT GO HERE. Someone tried to open our door in the middle of the night. Management was nowhere to be found. I knew it was just a budget motel but the place is beyond unsettling.
Much less expensive then hotels in nearby Massachusetts
It was the first time that I have found a bed at a motel to actually be comfortable. I would definitely stay there again.
The Laundry Room The breakfast area and the breakfast. The price at $142 was the most expensive that we have paid on our journey and the worse breakfast.
Not one thing I hated everything about the place except the location nasty rooms and staYed one day and they kept 300 dollars of mine and didn't want to refund me anymore and I only stayed one night won't recomend this place to a homeless person unless its a storm out side. Hated every thing about it tell all to not stay there
nothing! High rate relative to the standard.
Location. They allowed pets. I think the 'Queen' bed was a 'double'. Sparse, older furnishing. Direct TV didn't have a lot of channels including major networks or local news.
Bathroom was clean. Shower worked well. Good location near town. Good value for the money. Relatively quiet. Wi-fi did not appear to work. Be sure to bring your own connectivity. Breakfast was not worth partaking in. Room had a musty smell.
The free breakfast was excellent, and the restaurant the night before was extremely accommodating for dinner when we didn't have a reservation. The restaurant staff and the food were excellent. The room was poorly decorated in 1950's decor with a very unpleasant musty odor. Only 5 tv channels, The heat did not work. The temperature never got above 60 degrees all night long. Not worth the price we paid.
Staff was extremely friendly and ready to please. For the money, my room had a fridge, micro wave, coffee pot, ant safe for valuables. This seemed to be a lot for the price I paid, which for that area, seemed to be a more than reasonable $$$ value. Weather didn't permit pool use, but it was there for my use if I wanted it. They are making attempts to be green. Several notices throughout the room made suggestions to help them in that endevoir. This inn is also within walking distance to eateries etc.,and a short drive to Williams College. Very convenient! I did not find it the cleanest of places. It wasn't terrible, but I could see things that needed improvement. Furniture was in need of some fixing...nothing dangerous, but some more effort to the smaller details in cleaning up the room would be beneficial. With that said, this was my second visit to this inn and I would go again. The friendly staff trying to please their customers make it a PLUS!
Decent price, quiet, good location. I was charged twice at different rates with my name on another person's payment method, and now I'm trying to figure out how to get some of my money back for staying in only one room for one night. Online travelers be wary of the booking websites, try paying with cash or call hotels directly.
Nice beds! Microwave and mini fridge! Bathtub didn't have a stopper that worked but everything else was great.
Location, price. Heat seemed to be on. Noise level high.
the room was good the heater kept the room at 76 so i had to put the air on
The prices of rooms are reasonably inexpensive. Staff is very friendly. Complementary breakfast was a nice added touch to our stay. We ran out of toiletries including toilet paper. One of our lamps had a broken bulb.
Location Noisy, room right on parking lot
it is a quiet time of year and the setting is peaceful,which i prefer for a much needed restful environment
Tremendously accommodating staff. Staff took an hour of their own time just to help us when we had some car trouble and could not have been nicer about it. Great value and great people an easy walk to everything Williamstown has to offer
i liked everything about my stay, including the reasonable price, the central location and, of course, my room.
Walking distance to shops and resteraunts.Staff was pleasant and helpful. Smelled like moth balls and bathroom was tiny.
Location Rip-off, toilets didn't properly flush
Friendly staff, clean room, excellent rate and GREAT continental breakfast, even with hot chocolate The atmosphere on the premises
The location and the price for the area. The room was fine and had all the necessary stuff. Slightly old, could use some modernization especially more three prong plugs for charging phones etc. Staff handled our friend's problems with their room unprofessionally. So, staff could be more customer focused and friendly.
I don't think the place has ever been cleaned - grit coming up from the somewhat clogged tub drain, a slightly bluish stain in the sink from the soap never quite getting washed away. Also, the desk guy was weirdly insistent about getting our email address.
Clean, decent rooms. Lots of room. Extremely nice family-owned hotel. The man at the front desk was an angel. While the facilities are a little defunct, you're paying an extremely low price for a clean, solid night's stay. Breakfast is a modest presentation of pastries and beverages- just a little something before you head out for the day. Altogether a really cute place to stay for cheap. The only complaint people can possibly have with this hotel is aesthetics. Sure, its a little outdated, and that stinks. But it is clean and cheap and friendly. I highly recommend it.