|Itinéraire le plus populaire||Aéroport international de Cluj-Napoca à Bucarest Otopeni Intl|
|Aéroport le plus populaire||Bucarest Otopeni Intl|
Points négatifs : This really is more about the flight from
paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process.
Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan.
Points négatifs : could not be delayed
Points négatifs : I missed my flight because my previous flight was delayed 2.5 hrs
Points négatifs : One hour delay
Points positifs : Nothing
Points négatifs : 60€ for bags, drunk people puking on board and families woth 9 kids around... plane barely holding... shit! And delayed and still charged me for a small bag that was in measurements given...
Points positifs : To be going home!
Points négatifs : Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol.
Points positifs : Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful
Points négatifs : Unconfortable chair seats; seatbelt too short; tables too low for tall ppl
Points positifs : The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!
Points négatifs : I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed.
Points positifs : The crew was well trained, kind and receptive.
The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late.
Points négatifs : Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS.
Points positifs : I canceled the flight 6 weeks ago, no refund issued.
Points négatifs : I canceled the flight 6 weeks ago, no refund issued.
Points positifs : Boarding was quick and we arrived on time.
Points négatifs : When getting to Bucharest we were taken by bus and didn’t have a gate.
Points positifs : Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg.
Points négatifs : A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time.
The worst experience ever!!!
Points positifs : What to like? The rudness? The delays? Or the fights on board!!!
Points négatifs : The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES
Points positifs : Stupid survey can’t eliminate category that doesn’t ajgpply
Points négatifs : I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure).
The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser.
When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way".
I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future
That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap.
Points négatifs : flight delayed by more than 1 hour
Points négatifs : I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage.
I enjoyed using this airline for the first time. Everything went well.
Points positifs : Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight.
Points négatifs : I liked everything
Points négatifs : Appareil très dal, non nettoyé entre deux vols. Équipage peu aimable, services de restauration payant, ultra cher et sans possibilité de payer en carte bancaire
Delayed due to slow boarding
Points positifs : Clean enough
Points négatifs : Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe.
Points positifs : The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant.
Points négatifs : To have the menu and duty free booklet at the beginning of the flight would have been helpful.
Points positifs : Flight Attendants very good
Points négatifs : Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated
Points positifs : They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable
Points négatifs : The plane seemed very old, toilet in poor condition.
One star would be too many!
Points négatifs : 7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available.
Choose another airline if you want smooth travel
Points négatifs : Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit.
Points positifs : Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline
Points négatifs : Serive to pay extra luggage very very slow
good free snack slight noise
Points positifs : The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early.
Points négatifs : A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear.
Points positifs : Le service et le personnel au top
Points négatifs : Le personnel qui ne parle pas français L'embarquement par une seule porte
Points négatifs : It was very hot on the plane.
There was no legroom in my seat, it was very uncomfortable.
Points négatifs : It was very hot on the plane.
There was no legroom in my seat, it was very uncomfortable.
Points positifs : Crew, polite and friendly
Points négatifs : delay of more than 6 hours and incorrect information
Points positifs : company gave out free drinks and snacks
Points négatifs : They change the fly departing time with 12 hours before I was flying
Points positifs : Easy to book on phone no problems getting boarding passes etc.
Points négatifs : Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way.
Points positifs : Every thing.
Good flight but internet support very poor
Points positifs : Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful.
Points négatifs : The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!
Points positifs : On time ,clean aircraft...
Points négatifs : Crew was very serious...a smile can make a difference.....
Bag drop off let it all down
Points positifs : The flight went well.
Points négatifs : Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again.
Points négatifs : Flight was cancelled a week before and didn't get a replacement flight. Got half of my money back.
Will never book a blue air flight again !
Points positifs : Flight on time . Attentive crew . Good price .
Points négatifs : Lack of leg room .
Website far far too confusing
Points négatifs : The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up.
Points positifs : Arrived early to destination
Points négatifs : Lack of entertainment also limited drinks
Points positifs : The flight was punctual
Points négatifs : I got charged twice for luggage and couldn't get a refund
Points négatifs : Rude crew, not organised work , not enough space for legs
Points négatifs : I had to make my own way home from Manchester.. plane diverted due weather.
Points positifs : The food they offer to purchase. Easy check in at the airport.
Points négatifs : Better seat pitch. I'm not a tall man, but the space is very small.
Points positifs : Leg room and reclining
Points négatifs : Nothing
Points positifs : On time , crew good... no complaints
Points positifs : free breakfast
Points positifs : Free drinks, cheap flight and fairly comfortable!
Points négatifs : No allocated seat.
Delayed flight let them down
Points positifs : Cheap in price, unexpected free snack on outbound flight, relaxed attitude to luggage, both hold and carry on, chartered unscheduled flight after original was cancelled
Points négatifs : The fact our original flight was cancelled and we were delayed by 7.5 hours. They communication from the airport crew was little to non and flight time changed 4 times. They even told us difinitively that we would board at a certain time only for us to actually board nearly 2 hours later. They, without a doubt, knew the rescheduled flight time but strung us on anyway - I believe this was so they could save money on hotels
Points positifs : staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons
Points négatifs : -
Points positifs : Everything was awesome!!! I am going to buy only from you my next flights.
wish we were on it.
Points positifs : nothing
Points négatifs : The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude.
Points positifs : Everything
Points négatifs : Nothing
Points positifs : I recomand to Everyone to use the airlines!!Very good quality
Points négatifs : Nothing , was everything perfect!The stewardesses very nice
Best budget airline I have used so far!
Points positifs : Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight.
Points positifs : Food
Points négatifs : Space to sit, especially when seated in the middle
L’une des compagnies aériennes les plus importantes de Roumanie, Blue Air Aviation S.A. transporte chaque année des millions de passagers vers de multiples destinations en Europe. Sa plateforme de correspondance principale se trouve à l’aéroport international Henri-Coandă situé au nord de Bucarest. Le transporteur aérien connu sous son nom commercial de Blue Air a plusieurs autres bases opérationnelles en Roumanie, en Italie et à Chypre.
La compagnie est reconnue pour ses nombreux vols réguliers vers plus de 55 destinations en Europe. Elle dessert par exemple une dizaine de villes en Roumanie de façon quotidienne ou hebdomadaire. Elle effectue également des vols vers plusieurs villes en France, en Allemagne, en Italie, en Grèce, en Espagne, au Royaume-Uni ou encore en Scandinavie. Blue Air propose aussi des vols saisonniers en direction de plusieurs destinations de tourisme.
La compagnie roumaine opère des vols à bord de plusieurs types d’appareils Boeing. Sa flotte est essentiellement composée d’avions de la famille des Boeing 737 Classic et de Boeing 737 Next Generation, particulièrement adaptés aux vols courts et moyen-courriers assurés par le transporteur aérien. Les avions évoluent en général avec une configuration monocabine de type classe économique.
Les passagers qui empruntent un vol de Blue Air peuvent transporter un bagage en cabine à titre gratuit. Afin d’être accepté en cabine, ce bagage doit pouvoir être placé dans les compartiments au-dessus des sièges. Ses dimensions maximum sont de 55 cm x 40 cm x 20 cm, roues et poignées de valise comprises. Le bagage à main peut peser jusqu’à 10 kg.