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Hotel was very good but Kayak switched the names of my guest and me therefore the room was regestured to my friend, Denis Tarpey and the guest was Jim Hettenbach, me. , causing a huge problem at registration. Jim Hettenbach is the Kayak panticipated and Denis Tarpey the guest.
Other than the barking dogs, it was a nice stay. That it is dog friendly
casino and room booked smoking room did not det smoking room
The hotel has many facilities. It was further from the center as we thought and because of the casino (we assumed) the public was quite elderly, which we had not expected of a Hardrock hotel. Also too bad the breakfast was not included even though the rate was quite high (189 USD excl VAT)
Parking was an issue as a guest of the hotel a $10 fee to park in the parking deck which was reimbursed by the hotel or a $25 overnight valet parking fee which you did not get reimbursed on as a customer of the hotel you should have the option to valet your car without the $25 fee
Nothing really, breakfast was ok and only thing liked during our visit. The room was filthy. The bathroom sink did not drain and backed up when used. The floor was filthy and turned our feet black. Asked for a quiet room but it was noisy and had a hard time sleeping. The bed pillows were the worst.
The staff was very nice. The room was very modern. I didn't expect such a great experience. don't get me wrong I expected it to be fine but it exceeded just fine only drawback was that our lightbulb in the front hallway of our room was dead but everything else was perfect and even though we brought in Christmas away from home we still felt comfortable bringing it in there. I definitely look forward to staying there again on our next visit.
Everything was clean, room service was speedy, all in all a pretty enjoyable stay The pillows aren't that comfortable for my neck. I feel as if they were just puffs of air that didn't provide much neck support.
The staff was very friendly and helpful. The pool was pretty and the boardwalks were scenic. Our shower fixture was broken but still usable. I let the staff know when we checked out about the issue.
Clean and hospitable
Great time for the New Years Celebration. Hotel was clean, room had a great view, and the people were very helpful. I would def come back and stay here again.
Excellent food and service, top notch room.
The room and Hotel was very clean. The staff was excellent. Valet remembered us and was very personable every time we saw him. I can't remember the name of the front desk clerk when we checked in, he was very professional and helpful. This was our first time in the Tampa area and after our stay at the Hyatt we are ready to go back. The bed was very comfortable I never wanted to get out. I only have one complaint. Right after we checked into the room. Maintinence arrived at the request of the maid to fix the toilet paper roll in the wall. She had just walked in without knocking. After she saw us in the room she explained and did not know that we had checked in at the time.
I liked the waterfront view. It was a nice view on the 6th flor and look out over the bay especially at night view. The size of beds were too small and the placement of the lights in the room didn't allow proper lighting. They were too bright over the bed. The rugs needed cleaning.
Living spacieux ainsi qu'une des deux chambres. Belle vue sur la mer - Parking facile Une des chambre particulièrement petite - Soufflerie (?) extérieure très bruyante . Equipement du living pas adapté (appart hotel de 2 chambre / 4 personnes mais seulement 3 chaises dans le living ...). Attention deux resto "décents" autour de l'hôtel mais tous les deux fermés à 21 h en semaine ! pas de superette dans le coin .
tres grands appartement pour le prix d'une chambre d'hotel. Piscine chauffee sur la mer et tres beau couche de soleil. ordinateur disponible a l'accueil avec une imprimante rien, peut etre le manque de petit dejeuner (juste une petite brioche)
bon rapport qualité prix avec une cuisine bien équipée, un balcon donnant sur la baie de Tampa bien orienté, litterie confortable, salle de bain modeste mais suffisante l'isolation phonique exterieure est insuffisante, la climatisation est un peu trop bruyante
they have just about all you need on site pool side bar, lobby bar, sports bar and grill that was able to get our home town games for us, upscale 4 star restaurant and an excellent spa... we went to Florida to hit the beech and found our selves struggling to find a reason to leave our hotel spa services were amazing cant say enough about the experience, do yourself a solid and book a message. no on site parking you are forced to valet your car for 24$ a day and neither our booking site nor the mariot site see it fit to mention that... that said the valet service was good and we never had to wait long for our car
Good location and customer service
Clean, Great service
The room was wonderfully clean and fresh. Simmons Beautyrest Pillow Top King Bed ... wow ... slept like a baby! Very good location for an airport overnight
hotel was very clean and location was good
Good location, free parking, clean room, very comfortable beds! Great experience overall...can't wait to return! No negatives
This is an excellent International Hotel, very conveniently situated for the Airport and for exploring Tampa. The restaurant is excellent and the the roof swimming pool is good too
Excellent quality of room, hotel and pool furnishings .Free internet and airport transfers
We needed early check in and the staff was accomodating. Which after our arrival I understood why. They appearred to have very few guests. The hotel is mixed use part hotel and part office buildings. The view from our room was a view directly into business offices and vice versa. There is no way that you would feel comfortable opening the draperies. As the all the people that work in the offices have a totally unobstructive view into your room. Our selection was totally based on the proximity of the Hotel to the Airport and a mutual meeting location across the street from the hotel. Had I been aware of the office atmosphere I never would have considered this hotel. I did for the price expect a pleasant view and at least an illussion of privacy. There were several other hotels that were located
Very clean hotel, and courteous staff. Booked this hotel last minute, and only wish I could've stayed longer. I would definitely be back to enjoy that rooftop pool that I missed.
The roof top pool
The Hotel staff was amazing.. Very polite and made sure our stay was as comfortable and easy going as possible. The room was also amazing!!! Very spacious and clean and very comfortable beds.. I loved my stay at the Hilton and will be making this hotel chain my #1 choice when vacationing. I loved everything!!
I was in town for a concert at the Amalie Arena and didn't want to drive back to my home on the east Florida coast the same night. Everyone was very friendly and helpful and the room was great. I would stay there again. The usual downsides to a downtown hotel, like having to pay a lot for parking and no spots available in the valet lot. Also, the only way I could find to get from the part of the 3rd floor where the catwalk from the garage/City of Tampa building and the conference rooms were was to go down the escalator to the lobby and then take a second set of elevators to the guest rooms (I was on the 8th floor).
Location. We went to a hockey game at Amalie Arena and it was a fairly short walk, The room we had was nice but the view was of a rooftop and nothing else. From reading the reviews, I expected a better view.
The location was excellent and it was visually appealing. Quiet and comfortable. Sense of privacy lacking, due to visibility with office building. Unaware of level of window treatment.
The staff were extremely responsive, helpful, and friendly. It's just a bit dated - as long as I didnt pay full price, I'm fine with it. I wouldn't pay the published per night rate to stay here, but it was a great place to stay with a deal rate.
The view was excellent. The hotel looked a little dated. On another small note the door jammed.
The location was very good - you can easily get to the convention center by foot as well as the arena and several other venues. The hotel's valet needs to review procedures and follow through on providing better service to its customers. I credit the staff with listening to our concerns. The pool area also didn't seem as well kept as other hotels we've used in the area.
I loved the location and the value for price. All the employees provided excellent customer service. Everything was awesome
The staff and location were exceptional. Hotel is beginning to show wear and tear. With a renovation, it would exceptional as staff and location were wonderful
Location. The hotel was dirty. We never received maid service, although we did not opt out for additional bonus points/incentives.
One towel was frayed and stained beyond believe...guessing a cleaning towel was accidentally put in the room
Location Room service was nonexistent
Location.close to the harbour and restaurants.beautiful view WiFi was not free. No free parking.
The surrounding area
The fact that its next door to a strip club Sink didnt work. Had to use shower to brush teeth.
Clean room, close to Airport No hot water when we stayed (maintenance problem - but still a problem for us), no complimentary breakfast - not even coffee.
The check in process was very slow and not very friendly. I did not know the hotel was garden style, appearing to be more of a motel. The room was very dank, both double beds visibly sank in the middle of the mattress. The bathroom was clean, but the molding in the bathroom was either not complete, or not cut or installed correctly. The hotel was extremely noisy, with a lot of activity (fighting) in the late night/early morning.
Comfortable bed needs updating of furnishings and decor. Carpet tacks from bedrrom area to bathroom were exposed, painful!! Restaurant was expensive.
Staff was great from the moment i stepped in. Restaurant in hotel, night club, pool, basically all you need. Room was cleaned and smelled great. The room wasnt luxurious, like marble baths, but was clean and provided all we needed. Door to the room opened outside. Room had 2 full sized beds, not queens. (My fault for not double checking) We were positioned close to the night club and listened to thumping at 10pm when we went to sleep. We had a 5am wake up, so we missed the am breakfast that starts at 7.
Clean room. Good size Restaurant in hotel has poor service and doesn't seem clean. Wouldn't eat there
With clean room....large bed....close to testing center of my daughter.....
room was clean and comfortable. Funky odor in the lobby.
Price Soggy , sticky carpet. AC leaked. One slow elevator, getting to our room was a challenge. NO continental breakfast, NO microwave in ea room (one $20 microwave next to ice machine)
We had a room on the top floor. The front desk staff was friendly, the room was a good size. Only 10 minutes to get to the straz center downtown. We woke up to people yelling down the hall to each other and a woman using very foul language. I acknowledge this isn't the hotels fault, but if I stayed again I would ask for s room far away from the elevator. The walls are pretty thin to the outside so you could clearly hear other people's conversations as they walked by our room.
Close to Airport No shuttle at night; Breakfast not included; outside (motel) doors; Could hear highway traffic; Restaurant opened 15 minutes late;
I wouldn't stay at this hotel for free!
Location Even though when I booked the room I clearly stated 4 adults, when we checked in, they gave us a room with only one king size bed. When I complained, they said "sorry, we are all sold out, you should have specified you wanted 2 beds when you made the reservation". When I asked for 2 roll away beds, they said we could only have one due to fire code restrictions. Staff never really tried to help me - more of a tough luck attitude!
peace and quite the bathroom did not meet my expectation by a long shot
Very very good. I wish it stayed at a nice beach. Everything else was just perfect. It was not a swiming beach though they call it privat beach. Only jets.
It is comfortable, but room servace rather slow and the same with house keeping, recepcians are very gentle.
I like Westin in general! But Tampa bay westin has nothing to like THIS SPECIFIC WESTIN IN TAMPA is the worst! I got there at 2:00 am being exhausted and they didn't even let me check in because my reservation was made the same night(after12)!!! They asked for more money since I booked it through kayak THEY DID NOT LIKE THAT AND WAS OBVIOUS WITH THE ATITUDE! The guy (MIKE WITH ARABIC ACCENT) said Too bad you booked it through kayak, it's a third party and we can't even match the price!! So you have to pay more now that you're here! Ended up leaving without getting my money back! I lost $128 and checked in at Hyatt instead! Horrible experience
The staff are very helpful and friendly. The gym is well equipped and the rooms are really big and very clean. Worth the money The location is not great but the hotel provides a free shuttle. the internet is quite expensive like $7 for 15 mins.
My wife and I are from the area. We were celebrating her birthday and my goal was to take her "away from it all" (duties as a mother, career woman, etc.) while not having to travel far. The hotel provided first-class amenities, scenic prime location, superb on-site dining, the latest extended check-out time we've ever experienced and the perfect romantic ambiance. The best part: We were 15 minutes from our front door! We were surprised that lit candles in the room weren't allowed. However, we understood. Also, no refrigerator to store items left over from the stellar meal at Aqua.
Decor Roof top bar closed on Sunday of holiday weekend.
HAVING TO PAY FOR PARKING WHILE i WAS A GUEST STAYING IN THE HOTEL. ONE OF THE MAIN THEMES OF THE HOTEL IS FOOD BASED AND WHEN WE ATE THERE THE FOOD WASN'T UP TO PAR WITH THE PRICES WE PAID. THE BAR WAS SUPER NOISY. WHEN I MADE A SUGGESTION WITH THE CLEAR AT THE FRONT COUNTER SHE GOT ARGUMENTATIVE WITH ME.
Great location since I was taking a flight early the next morning. Spent 20 minutes trying to find my reservation. Also, they charged me for parking, even though I didn't have a car. Had to have that charge removed from my bill as I was hurrying to make a flight.
Wouldn't allow me to cancel my stay even though they were contacted 3 weeks before hand.