Points positifs : The staff was very friendly and helpful. The car was clean and comfortable.
Points négatifs : The car's license plates were expired, and thankfully we did not get pulled over for that. Also, I was told I could drop off the vehicle in Whitefish, MT at the train depot, but they were no longer in business there. So, I ended up dropping it off at the airport in Kalispell, MT.
Points négatifs : Car was rented to me in below average condition. Front tires were bald. Low tire pressure light was on. Windshield had large star cracks in drivers line of vision.
Points positifs : Very friendly, very helpful.
Points négatifs : nothing
Points positifs : Super easy pickup at Kalispell as its a small airport. Car was clean and met our needs.
Points négatifs : I had to wait over 1.5 hours for a car that I had a reservation for. I was told we don't have any of what you reserved available currently. Can you come back tomorrow?
Points positifs : Carrentals.com sent an email with the WRONG drop off location so I missed my flight.
Points positifs : Clearly tell guests expectations and check in/out process.
Points négatifs : Communication was poor at check in. Agent was extremely “grumpy” and check out was a key drop which was fine but we had no idea. Thus, we showed up to the airport 45 minutes earlier than necessary (in the wee hours of the morning), to return the car only to learn that there would be no inspection or formalities.
Points positifs : Staff was very friendly. Since it’s winter I asked for a car with good tires and the agent said I’ll give you a new car then. Drop off was very easy and quick.
Points négatifs : My only complaint - there was no agent at the Budget desk. I had to wait about 30 minutes. My flight was late but there were several people who had Budget reservations. They should have known we were coming.
Points positifs : I selected a standard SUV, but when I arrived I was told all standard SUVs with 4WD were already rented out. I was up-charged $20/day for a larger (which I did not want) SUV with 4WD. In total I paid $100 more for the rental. Seems like a classic bait and switch scam.
Points négatifs : To have not been scammed an extra $100. I would like to be refunded that amount.
Points positifs : staff friendly .drop off a breeze
Points négatifs : really super easy
Points négatifs : Still don’t have a receipt. Standard practice is to email the renter the receipt after turning in car.
Points négatifs : Staff was not friendly and very unprofessional. Staff refused to do walk around of vehicle with me. I was stuck in the snow for 5 hours with a flat tire. Had to contact roadside assistance several times and they didn’t send someone over until almost midnight. I called the for the first time at 623pm
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Non (selon nos données)