Points positifs : Tony from ATL office was super friendly.
Points négatifs : Car was not very clean at all. Also, we reserved a Jetta-type vehicle, but all they had for us was an 18 passenger van or a huge, gas guzzling pickup truck. Ok that's fine, obviously went with the truck (it was just my wife and I). A couple days into the rental, the car started having problems shifting and the dash would display text that said to put the car in park in order to start the engine, but the engine was already started. I spent over an hour calling different numbers trying to figure out how to switch the vehicle out and every time I was told to call a different number- it was a wild goose chase. Eventually someone from the ATL office informed me I had to drive it to the nearest airport to switch it out. This proved to be dangerous as the car took a minute to shift into gear as I tried to accelerate onto the freeway, but I got there and got a new car, which was of course, not clean (actually dirtier than the initial truck), but at least it got us where we needed to go.
Points positifs : Nothing
Points négatifs : I could have been given a car since I had a reservation but I was told the reservation only locked in a rate and a car was not guaranteed.
Points positifs : The car was clean. The staff at the pickup and drop off counters were nice and professional.
Points négatifs : I reserved a premium sedan and all that was available was an SUV. I rented the car for a long drive and the change to an SUV made for a much less comfortable experience.
Points négatifs : The initial car assigned smelled like a smoke box. The person at the counter quickly provided a different car which I really appreciated.
Non-smoking cars would be a great value. Regardless of how much you clean, after they have been smoked in you can't remove the smell.
Points positifs : easy drop off!!
Points négatifs : all was great!!
Points positifs : yes, everthing was easy and as planned. Using Kayak was a life saver. I needed a one way rental at 12:30am in Atlanta. Everyone was saying there were no car available. I used KAYAK and got what I needed right away and we were on the road! The Budget line was much shorter than others that night
Points négatifs : Wish I would have known sooner that there are special options and features available when booking online vs walking up to the counter. Online booking is the way to go, cheaper, faster, and you can get cars when no one else can!!
Points négatifs : They could have had a car for me. I had to wait for 40 minutes for a car because they had no cars. And then I had to take a stick-shift sports car when all I wanted was an economy car.
Points positifs : Our counter lady in the atlanta airport Jessica was outstanding, listen to our needs & was willing to help in everything we needed, like it should be when companies deal with customers, she gave us the best customer service I have experienced in a very long time at the atlanta airport. Such an asset
Points négatifs : The rental price is high, I used to get this rental car on way from miami to atlanta around $50 - $80 the most, but $151 have been the highest I have paid :(
Points positifs : Longish wait on a Sunday due to Masters golf tournament, but desk help was very professional and friendly.
I was less than an hour late on my return, but was refunded when I emailed them with no hassle. I appreciated that very much and will use them again just because of this.
Points positifs : Drop off was easy
Points négatifs : Pick up took almost an hour, and we ended up with a truck that was more difficult to drive and used a lot more gas. Overall, could have been a more positive experience
Points négatifs : Attentiveness by the sales receptionist at the point of pick up.
Points positifs : Friendly staff. Easy check in
Points négatifs : I rented a 12 passenger van. However when I checked in they said they only had 15 person passenger van. The price was same however I was not expecting/did not want to drive a 15 person van because it is a high top and much more difficult to drive, adding more liability on me
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Non (selon nos données)