Points positifs : New car, helpful lady at the desk
Points négatifs : had to wait a long time for the pick up van, cake twice. The car smelled really bad of cigarette and Marijuana. The check out gate was not manned, I had to step out and go look for someone. Was told that he'll be there when he can
Points négatifs : The rental location was running on limited hours so I would have been stranded overnight. Ended up renting from another car rental company.
Points positifs : They refunded my down payment. Never used the car because my trip was cancelled.
Points positifs : It was quick and easy
Points négatifs : If they would bring car to terminal
Points positifs : Fastest pick up experience ever, same for drop off!
Points positifs : Very easy to pick up and drop off.
Points négatifs : The vehicle had a strong smell of smoke. Not pleasant.
Points positifs : Extremely friendly staff. Got me in a vehicle with very short notice. Went above and beyond for me in a time of need
Points négatifs : Nothing. Everything was great!
Points négatifs : First car had cigarette smell but second car was quickly available.
Points positifs : The overall experience was good.
Points négatifs : The rental car company was understaffed due to last minute employee cancellations. The return host was very exasperated at not being to type on his keypad.
Points positifs : The pick-up took way too long (I waited in line approximately 45-50 minutes) there were only 5 customers ahead of me but the 2 desk agents had to call the car wash crew on the hand held radio to bring a car up for each and every customer because no cars were clean/washed nor parked in the lot.
Points négatifs : They stated that there were no clean cars due to shift change or something like that. Why let an entire crew go home at the same time when cars need to be washed and ready? Stagger the shifts so that someone leaves at 3pm and someone leaves at 4pm etc. not everyone just stop and go home.
Points positifs : The agent was super efficient and funny.
Points négatifs : It sure did cost a lot for 4 hrs of use. Budget, and all the rental agencies should institute a modified plan for less than a day rental.
Points positifs : I was very tired by the time I got to the car rental, and there was a small line in front of me. However, the absolutely wonderful service I received from the employee who helped me made all the difference. She was friendly, professional and everything you want in an employee. It was late, cold and snowing she even kindly cleaned off the snow from the car. I can’t remember her name! But she is originally from South Africa and needs to be recognized. She changed my mood completely.
Points négatifs : Facility wasn’t anything special, shared space w other rentals and only a couple employees visible made me a wait even w only 2 people in line in front
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Non (selon nos données)