Points positifs : I had a reservation I booked online And got a confirmation. Upon arriving and talking with the agent there he let me know that he had no vehicle at the time available for the reservation, I asked for any other vehicles if he had available for replacement, he said he was totally out of vehicles and that he had two reservations that he did not have any cars for. On my way out a lady was entering as she was the other reservation. She came out and got in her rental and drive off. Agent there obviously lied, performed discrimination and so unprofessional. This is a multiple time same agent had done something like this. Other time he had out a rental that was very dirty. Crumbs on chairs and sticky door handles, open drinks and face masks on the floor. WOULD NOT RENT FROM THERE ANYMORE UNTIL THEY REMOVE THIS AGENT!!!
Points négatifs : DO YOUR JOB OR DON’T BE THERE. CUSTOMERS ARE YOUR FIRST PRIORITIES.
Points positifs : The vehicle was clean.
Points négatifs : The customer service from the BUDGET AGENT was poor, to say the least. Very rude people over the phone that make rude comments thinking we can’t hear it. Same thing during drop off at their location, I was planning to pay with my debit card my rental, and the agent says well you should’ve told me
Points positifs : Comfortable and unlimited miles, great for the family.
Points négatifs : Everything was great, a little pricey, but great.
Points positifs : Returning the car was simple and quick.
Points positifs : Reasonable one way price.
Terrible customer service at Salem airport pickup/drop off.
Points négatifs : Indian man at counter made horrible mistakes which resulted in not just one but THREE credit cards having a hold for my rental charges...the only three cards I had on me. Had to have my wife Uber to the airport ($40) to bring me another card, as apparently the number/info won't work, he has to run it through his machine. Spent 2 hours trying to pick up a rental car at an airport that has zero customers. I was the only one there. I tried to extend my rental over the phone/online and was not allowed. I had to go back to the airport to turn in my car and rent another. Guess who was waiting at the counter? The Indian man. Guess who did the exact same thing to two credit cards even as I warned him he had done it previously? If renting a car in Salem, Oregon, do yourself a favor and go anywhere but Budget. This guy handles car and truck rentals for Budget and Avis. Steer clear.
Points positifs : Used car to help someone move so great to have cargo space without having to drive a truck. Lot of power.
Points négatifs : Car wasn't ready as reserved even though I arrived about 45 minutes past scheduled pickup time. Took it dirty, which was mostly on outside. Without us we'd manual was hard to find some things and confused by no gascap
Points positifs : They had one car available on short notice (same day booking)
Points positifs : The Ford Flex is a very comfortable vehicle
Points négatifs : The car was not washed or cleaned on the inside when I picked it up in Salem. They did have the lot person take it around back to spray the car off, but it failed to remove the waterspots on the black car. Normally, not a big deal, but I was attending my daughter's wedding and would have preferred the car look better.
Fast, easy check in
Points positifs : The clerk at budget was extremely friendly, courteous and fast.
Points négatifs : The car smelled like cigarettes and had a musty odor.
Points positifs : I was greeted with a friendly face at both pick up and drop off.
Points négatifs : There was a pending charge on my credit card for much more than I signed for. It didn't go through and the correct amount was charged to my account.
Great rental for a coastal getaway
Points positifs : Comfortable vehicle, priced well.
Points négatifs : Check out process was slow but checking the vehicle back in was quick and easy!
Économique (Hyundai Accent ou similaire) est la catégorie de voiture la plus réservée chez Budget à Salem.
Budget possède 1 succursale à Salem. Consultez notre carte des succursales Budget pour trouver celle qui vous convient le mieux.