Points négatifs : Broken ez-toll pass. Found that out 2 hours into my trip when I attempted to pay a toll. Budget told me to pay and kee my receipts. Well apparently you can't pay because the ez-pass was paying all the tolls. ]So even though I didn't open it it was still activated therefore I'm charged for the device everyday I had the rental. Calling my local budget and the 800 number was ABSOLUTELY no help at all. Second it rained...I pull off and water is running i to the car from the fron windshield. TOTALLY NOT WORTH $493.00 that I paid. However I had to get my daughter back to school t a certain time so I had to SUCK IT UP!!!
Points positifs : Enjoyed Santa Fe car
Points positifs : I never received a confirmation email and they charged me an extra $200 because THEY got my reservation wrong. I don’t know how to dispute this but it definitely sucks :/
Points négatifs : Customer service could’ve had more understanding, they could have tracked my reservation by name and not number (because I didn’t have a confirmation email they didn’t honor the correct reservation, only the incorrect reservation made over the phone by Jesse (agent on phone) and were so unkind on the phone I literally cried. Before the drop off location debacle, they didn’t even have my kind of car (economy) available at the location even though I booked beforehand so they charged me an extra $26/day to take the one car they did have available, but they said it was $25/day. And then the counter agent didn’t tell me the dropoff location was same as pickup. So when I reviewed my contract the next day and saw it was wrong, I had to call customer service, at which point they charged me a total of $345 for a reservation that was $48 when I walked in to get the car just 1 day before. It was a mess, I’m so stressed out from this, and not having a confirmation email REALLY contributed to that stress.
Points positifs : Amazing value for the size and type of SUV we rented.
Points positifs : Pick up and drop off ok.
Points négatifs : Car smelled old. Front end steering was off - like the power steering was “too powerful”. Made the car difficult to handle.
Points positifs : I was informed on the site that I could have a rental with a debt card as long as I'm over 25. This is NOT the case, the lady at the airport location said that it varies from location if they'll accept debit and that is not one of them. Use Dollar rental car it was cheaper, they take debit.
Points négatifs : They could've had accurate information for one, it's not nice to fly 9 hours, trying to be timely and then be told it's not going to happen and find another way. Nice people, not nice policy.
Points positifs : yes
Points négatifs : car was a little beat up
Points positifs : Pick up and Drop off was super easy.
Points négatifs : Didnt like that someone else cannot pay unless they are listed as a driver (for additional money/day)
Points positifs : I had a horrible experience at this location for Budget.
I was only renting the car for a few hours to go from one airport location to another that I could not fly into ecause of weather. I reserved a car Online, and when I got to the actual office site location, they did not honor the reservation
Points négatifs : I received horrible service from the counter representative Danny. He literally became frustrated with me because he could not honor the online reservation, and he literally walked away from the computer and me before he completed anything for me. Very dissatisfied.
Ditzy clerk wasted my time
Points positifs : Nissan Sentra — good car but contained paper trash Return guy — very efficient Shuttle buses — quick and courteous
Points négatifs : I was the only active customer at pickup but it still took clerk 20 minutes to give me the key. She was obsessed with her quest to find a ride for a drop off customer whose family was late picking him up. After starting promptly with me, she interrupted the checkout process with around 15 minutes of phone conversations in which she was trying to find a ride for this guy. Then, finally, after he got his ride, she spent another few minutes calling back folks she had enlisted to help on the project in order to thank them and pat herself on the back. Meanwhile, it was almost midnight, and I was exhausted and quietly furious. It took less than 5 minutes to print and sign my contract after she got back to work.
Points positifs : People were nice and helpful and the vehicle was great!
Points négatifs : Only negative about the experience was the wait time to pick up the vehicle.
Points positifs : Ended up with a nice car
Points négatifs : Wanted to give me a minivan, and had to push for something more appropriate
Budget possède 1 succursale à Windsor Locks. Consultez notre carte des succursales Budget pour trouver celle qui vous convient le mieux.
Non (selon nos données)