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Room was clean, bed was comfortable and amenities were decent. Shower was clean although it did have a drain issue that I solved by unscrewing the stopper. Turning the A/C on causes the curtains to blow in the wind, which in the morning caused the sun to intrude.
L'hôtel était assez calme. Parking gratuit et accès Internet. Il y avaitavait DirecTV dans la chambre et beaucoup de chaînes. La chambre avait aussi un micro-ondes et un petit frigo, une cafetière et un sèche-cheveux. Chambre assez grande avec petite table de salle à manger et deux chaises, également un petit canapé, fauteuil, et bureau avec une chaise. Lavabo et coiffeuse séparés des toilettes et de la douche/baignoire. L'endroit avait des distributeurs automatiques, des glaçons et une buanderie. Le personnel était très sympathique et compétent. Café gratuit dans la salle de petit-déjeuner. Rien ne m'a déplu
Hotel pas trop mal pour une soiree.
La propreté, qualité du personnel, espace et vue.
la navette tous les 1/4 d'heure pour accéder au parc universal studio, la chambre confortable, grande, la propreté et la gentillesse du personnel la proximité de l'autoroute, selon l'étage et l'orientation de la chambre on entend le bruit incessant de l'autoroute, j'ai du demander de changer de chambre à cause de cette nuisance sonore
Cet hotel est très bien situé car vous accédez à 2 minutes à pieds des studios Universal et de toutes ses attractions. Chambres, piscine, jaccuzzi confortables. Je conseille une visite guidée (au moins 5h ). Hotel bien dessrvi en bus et en métro. Ne prenez pas de taxi, préférez les navettes depuis l'aéroport, bien moins chères. Si vous voulez profiter de toutes les attractions d'UNIVERSAL studio, venez le matin assez tôt, il y en a pour toute la journée. Pas de frigo dans ma chambre, évitez de diner dans les restaurants de l'hotel car les prix sont élevés, si votre budget est réduit, préférez le complexe Universal.
Le personnel était super, bon emplacement vers d'autres attractions Le garage était cher vu que j'ai payé 200.00 la nuit On devrait obtenir une réduction lors de son séjour. Les ascenseurs étaient tous en panne. Le petit déjeuner était trop cher pour un séjour d'une semaine. Je n'ai pas trouvé un salon à l'intérieur.
hotel très classe... bonne réception de la part du personnel très disponible et aimable très bon petit dejeuner avec des produits très frais et de qualité à recommander
La roximité immédiate de Universal Studio. La quasi indifférence du Personnel
Situation proche des Studios Universal, buffet proposé au café SIERRA d'une grande fraîcheur et d'une grande variété, personnel aimable. Décor de chambre un peu vieillot, WC bouché mais débouché dans la journée. Bien situé pour les Studios Universak et le City Walk mais sinon loin du centre.
Meilleure localisation possible pour visiter les studios Universal, personnel très serviable, qualité de niveau Hilton Style de l'hôtel et des chambres un peu vieillot
très bel hotel . equipements de grande qualité . le petit déjeuner est excellent . le prix est tout à fait justifié .
Rien à signale, hôtel conforme aux attentes. 5mn à pied des Studios Universal, tickets d'entrée vendus ds le hall.
Le meilleur endroit où séjourner quand on va à Universal Studios, et j'y vais souvent. Il y a une navette gratuite qui vous emmène à l'entrée de City Walk ou bien on peut s'y rendre à pied en moins de 10 minutes en passant par le pont piéton.
Très bien situé, chambre propre Système de réveil par téléphone pas fiable
Le personnel était très sympa. Il n'y avait pas de frigo dans la chambre. Les fenêtres ne s'ouvraient pas.
Rien, la chambre était sale, et la salle de bain également!!! Pas à recommander!!! Tout, il y faisait sale et de mauvaises odeurs!
Arrived with family and Young Children. At midnight had a fire alarm that told us to exit the building via Staircase. We did. carrying 2 children and 20 flights of stairs later. We were told, It was the steam from the kitchen that caused it, go back to the room. 1 am, this gets repeated again. We get told someone was smoking, go back to the room. This happens again. We just go to the staircase with no energy to walk down 20 flights of stairs. We call 45 min. later to find out (false alarm). So next morning - the staff gets approached and we get told oh there was a party on the 21st floor that was using a fog machine. I asked why not have a PA system in the stairs so you can notify the people to not panic or there's a fire on the 2nd floor or anything. They said oh I know.. WTF.. I know. I just left with family never to return to that one again.
The Hotel Staff was amazing! They went above & beyond to make sure that our stay was everything we hoped it would be. Nothing!
Team members were friendly, shuttle to Universal Studio mall plus in walking distance if you choose and food was good. We were there for our grandsons birthday First I could have had better room rate then what we got Sheraton is a Starwood management and we are owners of a Hotel in San Diego that is also managed by Starwood.. So I had told the manager checking us in that and he still didn't do anything about a lesser rate. Second under remodeling no ATM machine black out curtain didn't close properly use hair clippies to keep outside lighting out at night..
Location, location and location - that's the only thing positive about this hotel. Otherwise, it is no better than a poor hotel with bad everything - Rooms are aged (badly need remodeling) - Rooms are not kept up and clean (there was mildew buildup around the sink and it was blocked for us) - Service is poor (45 min to get shower cap)
Was charged a deposit at the hotel, had to pay to park. Also room was soooo cold had to sit in coat and hat, called front desk we were offered a space heater but it was never brought to the room. Called the front desk and was told the heat had been cut back on so heater in room should work now.. It didn't
I did like that my room was ready on time and that it had a view. When I arrived there was a leak in the restroom that they did not fix... I has the same issue with the water leaking from the toilet when I woke up the next morning. Also the morning I checked out the TV did not work and I had to call room service to fix it and reprogram it. The price was not up to par with the type of room I was given.
Upgraded to larger family room with Sheik theme when they saw we had kids. Kids liked it. Location great. Porbably slightly older than the Hilton next door.
I loved the location; close to Universal but also a short drive from Hollywood and Warner Brothers. Walking distance to small restaurants and gas stations. The bed was the most comfortable hotel bed I've ever slept in! And the view from the 20th floor was incredible. The room needs some updating. Dings and marks were visible on the walls and the bathroom showed definite signs of wear.
Clean beds. Parking is expensive ~$55 for 2 days. And if you decide to leave the hotel for few hours to cruise around town, you will pay even more for hotel parking. Nothing is free, not even the coffee in the room. $30 breakfast (basic) per person is ridiculous!
Fantastic staff, great location within walking distance to Universal Studios & not far to drive to Warner Brothers Studios. Rooms are a bit dated & need a makeover, however they are currently renovating the public areas so I am sure they could possibly then start on updating their rooms. The public areas look great.
They charge extra just to use wifi, which is typically a standard accommodation everywhere. The place is run down.
Location was perfect for me. Rooms were nice and clean. Bed, comfortable. There is construction going at the corner of Lankershim and Universal Hollywood Dr. I stayed for two nights where the construction completed at 11PM the first night. Unfortunately construction continued ALL NIGHT the second night which was a Friday night. I was woken up several times by the work that was going on!
Tout s'est super bien passé. J'étais à cet hôtel seulement pour une nuit, mais le personnel était très attentionné. Il fallait payer un supplément pour le parking.
Nous avons séjourné dans cet hôtel avant d'aller à Vegas pour notre lune de miel ... Superbe endroit, le personnel est extrêmement gentil. Je le recommande
Very nice room with good comfort Expensive breakfast! Including tax and normal tip we paid almost 70 dollars for a three persons continental breakfast (toast, muffin and fruit).
The guy at the front counter was very helpful room was clean but on the street didn't like that didn't seem like a four-star but did have a minibar valet guy stunk up my car not going back to this hotel because a dirty animal
Pillows, beds, comfort of whole room. Excellent staff. Shuttle was lincoln town car. Across from 24hr grocery store. No view just another room 4 feet away. No pool. Spa water was warm but not hot. Did I mention, no pool!
The peace and quite and very relaxing and clean Leaving
Very clean Quite far from main la attraction. Neighborhood is a no man's land at night.
Everything was great! Would recommend to others
This is a very efficient, comfortable and stylish hotel. The staff is friendly and professional. Clearly, they hire customer oriented staff and pay great attention to detail. I'll definately return.
Just how nice the staff was and the welcome feeling each time you entered the doors An $93 dollars charge a day later after paying the bill that was not given a reason for what it was for.
The rooms were clean and comfortable The staff were attentive and courtious The smoke alarm tests Lack of king bed availaîlity
this hotel had the most comfortable bed i have slept in away from home. the stylish simple decor is relaxing and the small details are appreciated. the central location is one of the primary reasons i selected this hotel. very pleased with my experience at this hotel.
It was close to where I needed to go to. There were shops around for food and such. Not too far from the freeway. The name was not Starlight Inn. It was Roadway Inn. The address on the website is not correct either. .There was no tissue for blowing your nose. I have never been to another hotel or motel that used a flat sheet for a fitted sheet on the mattress. Also if I'm going to be paying with a credit card please don't ask me to pay in cash.
I had reserved 5 rooms each with 2 double beds. At checkin I was given 4 rooms each with a King bed & 1 room with 2 double beds. Each room was to accommodate a family of 4. Clearly, 4 people would not fit on 1 King bed. I was offered a rollaway in only 1 of the rooms with a King & told that there were no more rollaways available. Some members of my party could not stay at the hotel & went to stay with local relatives. Shame on Marriott for not honoring the reservations as made!!
The room was comfortable and adequate. It was pretty inexpensive going through an online source. Having said all the negative comments it is tons better than most hotel rooms I have been in. They did not give free wi fi. I tried to use my computer with a wire in the business room and it did not work. The lobby was so noisy that it was impossible to use the computer there even though in the lobby the wi-fi was "free". The parking was like a block away and you had to pay. They were short on amenities. I felt like they were nickel and diming me. The nice view they gave me was rather short on the nice. ,They did not give free wi fi. The parking was like a block away and you had to pay. They were short on amenities. I felt like they were nickel and diming me. The nice view they gave me was rather short on the nice.
Location and price. Starbucks in the lobby. The hotel overall felt old, tired and way overdue for a complete renovation.
The concierge office was good with instructions. Registration was friendly and helpful. When we first arrived and went to our room, they had not made the bed and the pillows were on the chair in the room. The room cleaning staff was not real up to the standard that Marriott offers other places. We found a wet towel on our side table one day, they never replaced the glasses once they were used. They either left them or just did not replace them even though they were gone or dirty. They did not remove used food on plates from the room - Had to place them in the hall for them to get taken. Left things as if they had not finished their job. It seems that the cleaning staff needs to be taught the proper things to do. DO NOT leave rooms unfinished! The concierge lounge was not what it has been at other stays in other areas. They ran out of food each evening. The selection was not at all what it has been other locations. The staff in this area were not very friendly.
We liked the comfortable beds and updated room. The hotel had everything we needed - although we didn't have the chance to try much out since we were staying there after a late wedding and left early morning. Valet was overpriced. For the price of the room self-park should at least be free. The room location (318) was level with the gravel top roof building below - unsightly and defeated the purpose of having a balcony.
le grand espace des chambres, l'internet gratuit à l'accueil, le parking gratuit rare à los angeles, la situation proche de malibu beach et des studios de cinéma, les supermarchés juste en face de l'hotel la climatisation trop bruyante, la salle de petit déjeuner trop petite et peu de choix,la femme de ménage qui a oublié un matin de fermer la fenetre de notre chambre (elle est donc restée ouverte jusqu'à ce qu'on rentre vers 21h), pas de bons restaurants à proximité
Belle chambre avec frigo, piscine et jacuzzi agréable,.. Produit de nettoyage utilisé pour nettoyer les chambres pas très agréable à respirer.
Hotel trés bien situé (prés du topanga canyon prés de malibu, prés de santa monica) en un mot superbe!! hotel tranquille trés bien équipé, propres, et vraiment pas cher pour les prestations!!! je ne peux que le conseiller!!
Excellent rapport qualité-prix. Bien situé. Calme. Très bonne qualité de la chambre Peu de places assises de petit déjeuner. Fin du petit déjeuner à 9h.
hotel tres recent avec chambre spacieuse, confortable et silencieuse.nous avons passé 5 nuits et pas de point majeur negatif d'antant que le parking est totalement gratuit.un rapport qualité /prix tres interessant.
La gentillesse du personnel, la propreté. Nous séjournons toujours ici quand nous venons en Californie. WiFi inclus et parking gratuit. Le personnel est génial et ils vous traitent avec respect et pas seulement comme un inconnu.
Très bon hotel situé a 15 mn de l'aéroport situé a proximité de la higway 101, bon équipement de la chambre avec frigo et micro ondes ,wifi et très bon petit déjeuner très varié. Chambre un tout petit peu bruyante du fait de la proximité de la 101
La proximité de Hollywood Le petit déjeuner était limite. L'emplacement est un peu louche
Great bed had a frig coffee maker no mocrowave
Location. Rooms. Staff. Clean. Parking!!! A quick painless drive over to CSUN. The price - but it's The Valley, everything is expensive.
Great bed. Balcony.
David was very helpful, we had a bit of trouble finding our way however he talked us through it all and we arrived eventually. We end up extending our booking by 2 nights as the stay was comfortable. I confirmed on check in that my credit card was being used as a pre auth only, however when checking out i was informed my card had been charged without letting me know and i could not charge my stay to the correct card and nothing could be done about it.
It was unique with every room having different murals and great location, very friendly hotel staff, and they even have a coffee/espresso machine at all hours of the night as well as pastries provided in the morning! Would definitely recommend for a trip to LA and will be staying here again! Limited parking in front so have to park in the back lot
excellent spacious room, iphone/ipod connection with tv, very good bed, shower, air conditioning, everything works great. very well decorated room, light inside. close to warner bros, just 10 minutes by car to universal studios and 30 minutes or less to six flags magic mountain.
The rooms were amazing, and the view was very beautiful! The workers were very polite and very outgoing
My only suggestion is that the room service could be a bit nicer for the price... plasticware?
The modern amenities, quality, location was perfect, The fees were high for an average size of room. I've paid that much in the past (Oxnard ~ Garden Inn) but they have small kitchenettes, free bfast & dinner.
Had frig and mirowave in the room . Our room had a connecting door in it. The one night someone in the other room went to sleep with his tv volume up. beginning of the night we were able to sleep but as it got to early morning it became a problem. However when we tried to fix problem they quickly helped solve the issue.
Ita the nicest holiday inn i hqve ever seen and the girl at the front desk told me it was the biggest too. Also PARKING IS FREE. . . A rarity in LA It was all good
Staff was amazing (though having a newborn with us helped). Young pregnant woman at front desk (didn't catch her name) was exceptionally accomodating. First night was broken by several members of a wedding party banging on our door and being loud in general.
I enjoyed the entertainment Friday and Saturday night. Kareoke and the house band were awesome The pool area could use some upgrades and a jacuzzi
The rooms were very nice and comfy. Nice size bathroom. The non-smoking rooms wreaked of disgusting stale cigarettes. As a non-smoker, it made me gag!!