Points positifs : I reserved a car for 9 am due to lack of employees not ready until noon had a golf time for 1:30 in Grand Rapids with 11 other people you messed it up thanks Dollar
Points négatifs : Staff your facility
Points positifs : Car ran well and was great on gas...
Points négatifs : The car had not been washed in a long time..I washed it before I took it back...
Beware - Dollar Charges more on Credit Card as Deposit upon Pick-up!!!
Points positifs : Dollar was a bust, but Enterprise came to the rescue!
Points négatifs : I have a $500 limit on my credit card, the rental with insurance was was quoted at $425, I was fine with the price. Was not worried as my credit card had $500 remaining credit. That was until Dollar then charged my credit card over $525, without telling me, my credit card was then declined, because of the $500 limit. Dollar is not able to delete the charge after the card had been swiped, I was standing there with no car, and completely stressed, as I had no other card on me except my debit card, which Dollar does not accept. If dollar would have just stated, before they swiped my card, "your initial charge will be $525, is that okay?" then I would have not gotten the insurance and been on my way. It was a nightmare, but Enterprise accepted my debit, so I was able to get a vehicle, even though is was at a slightly higher price.
Fumes for rent
Points positifs : Really?
Points négatifs : Reserved a mid- sized compact but got a tiny mini-fridge on wheels for my visit to Sub-Zero Clarkston, MI. Even worse, the interior gave off noxious paint fumes ( how was this possible)? And dangerous: the windshield washer fluid was either empty, or the sprayer was broken in that p o c Hyundai Accent.
Bait and Switch
Points négatifs : Reserved a car at Dollar using Kayak and when I got there to pick the car up I was told that they do not accept debit cards or cash. We stopped using credit cards 5 years ago and this has never been an issue before, so after a bit of panic I called my daughter and had her make the hour trip to rent the car using her car. Since she is under 25 they added $28 per day to the charges. Than they added another $15 per day for me to a driver on it. We then get the car, about 90 minutes after we arrived at the desk, and it is not an Intermediate model, but a Fiesta compact. Go back to the desk and are told that is what I reserved. At this point we are way late leaving for the funeral we are attending, so we just take the car and leave as we have no more time to argue with the desk agent. Later I pull up my reservation and see that I had in fact rented a Intermediate sized car and 4 people ended up spending 20 hours in a little tin car because of the desk agent lying to me. I am a bit upset at Kayak for not notifying me of this locations payment policies and steaming mad at Dollar for their dishonest desk agent.
Points positifs : dfzdfzdfg
Points négatifs : zdfzdfgzdg
Points positifs : The cost
Points négatifs : Late getting car. Upgraded, nice but the tires were so bald that I hydroplaned all over in the rain. Almost lost control several times!
This people customer service is the worst I have ever seen
Points positifs : Nothing, the person at the front desk was disgusting treating us. It was charging for everything thus the rate sky rocket to almost 1K for the 10 days. I think was the result of seeing that we booked there Kayak. At the end we did not rent the car... We went with another company near home and they service and customer care was EXCELLENT, they even upgraded us to an SUV since they did not have the size car that we rented available.
Points négatifs : Everything and specially the man at front desk. The company should fire this guy since is making lose money for them.
Points positifs : driving someone else's car. my name is douglass owen quinlan and I approve this message.
Points négatifs : driving someone else's car. I love my truck but it don't 60 miles per gallon for 25 dollars.
Points négatifs : Rental policies were different than represented. Didn't rent from Dollar. Will not rent from any Hertz affiliated companies.
No vehicle guarantee!!
Points négatifs : Showed up at 8am and found I made the reservation for the wrong day(no big deal). Tried to get a vehicle and was told they had none. The attendant then told me he couldn't get me a car until 2pm. He said he had 38 rentals before noon and on 23 cars outside. I then went to the site and was able to book a car for 10am. When I went back up and asked him about it he said "we don't guarantee a vehicle". I asked him why the site allows me to book a vehicle when you don't have any or won't guarantee a vehicle? He said "that's the way the site is unless we call them and tel them to shut off the reservation"
easy in & out!
Points positifs : fast service , cars were readily available just outside baggage claim
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