Points négatifs : I made my reservation, received my confirmation. I go to pick up the car, stand in line for 30 minutes, only to be told they don't have any cars! The rep very nonchalantly advised she doesn't know why reservations are still being allowed to be made when there are no cars and there won't be any.
Points négatifs : I was told i would be getting a SUV of the size approximate to Grand Cherokee. I recieved a small SUV ( equinox) that was NOT awd or 4x4 which is what i was needing ( trip north.) When i arrived they didnt have that vehicle ready and i had to wait over an hour to get my vehicle, making me late.
Room for improvement
Points positifs : The Honda Civic drove good; had good gas mileage , and overall, performed as expected
Points négatifs : The driver and passenger seats were hard as a rock ( I understand that the rental company can’t do much about hard seats ). The airport representative had the personality of a dead fish
Points négatifs : we didn't get the car, they accepted our Visa/debit card for the reservation, however, after driving 35 miles out of our way to the airport to pickup in our motor home & showing multiple ID, including Cash, they don't accept cash nor debit card ! We have credit card, forgot to bring new one in wallet, we had the expired one. This is not stated on their website anywhere, since when is cash or Debit/ Visa not good? It isn't like they cannot obtain $ instantly, nor bill for more. Very frustrating. will never rent from them again !
Points positifs : Mostly everything
Points négatifs : Only the self service didn’t work properly
No wiper fluid, smelled like smoke
Points positifs : Comfy interior
Points négatifs : I was stuck driving through a winter snowstorm with absolutely no windshield wiper fluid. This was very dangerous
Warm reception in cold climate
Points positifs : The entire experience was great. From the driver to getting my car. Then returning the car was very easy and your staff was fantastic! Will definitely rent from you again.
Points positifs : great car
Points positifs : The car was only a short walk from rental desk.
Points négatifs : The inside of car was dirty and smelled like cigarette smoke. The inside windows hadn't been cleaned in sometime. Lack of of attention to details. The rental clerk seemed somewhat aloof and it appeared he would have been more comfortable working in a position of not having to deal with the public.
Points négatifs : I do not like carrying two keys !
They are even held together with a wire cable.
Way to big, bulky.
Super smooth, low-pressure communications
Points positifs : Every step of process, and car was fine.
Points positifs : Terrible
Points négatifs : I didn't like the fact that Alamo had given me such a difficult time that I came to give my business the dollar who have the same ridiculous policy about credit cards and IDs as our mounted therefore I took the shitty deal with I didn't like the fact that Alamo had given me such a difficult time that I came to give my business the dollar to have the same ridiculous policy about credit cards and IDs as Alamo did
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