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Staff was great and very helpful. We stayed in a marina villa. It was perfect for our family of 5 (3 adult children) plus grandmom! The kitchen was well equipped, full size fridge and dishwasher. There was a washer and dryer in the second bathroom. The men loved the accessibility to fishing/ charters. The women loved the spa. The location of the resort is perfect. We could venture out to Islamorada(20-25 minutes) and get to Key West (1:15-20) too. Marathon is very close and you have access there to gas stations and grocery stores. There were planned activities everyday for all ages, although they usually cost extra. The wifi was very spotty despite having a router in the villa. Room service was a bit rude and unaccommodating. We only ordered once, so maybe it was just one person that left a bad taste. It would have been helpful to have some sponges/dish towels in the kitchen along with a few basics like salt and pepper and coffee filters.
We upgraded to a Junior Suite when we arrived and were very happy with the room. Layout was great, we had a great view. It was too cold to utilize the pool or any of the outdoor dun stuff. While it deterred us, there were from crazy people laying by the pool in Parkas! Food was great - we only ate the breakfast Buffet Were got there around 8is, we were looking for something light to eat and a couple of drinks. When we sat down we were handed to Alma restaurant menu which is their fine dining restaurant. We were told that they took away the bar menu. Only other thing I noticed was that the gym was way to small. Felt claustrophobic and like they had just shoved every piece of equipmen that they could into this little tiny room.
Great location isolated on a key, but close to other cities. There is plenty to do - snorkel, scuba, tennis, parasail, fish, or hang out on the great grounds. The facilities are well laid out, with family and adult only areas. It was a bit pricey but we booked late for the holidays. The food onsite was good but not excellent. You are very close to other restaurants though in Marathon and Islamorado.
My family and I absolutely love this resort this is our second year coming here. I can't think of a single thing I would change. The staff is great and everyone is always smiling at Hawks Cay. Would highly recommend this place to anyone looking for a great family vacation.
Very clean and well staffed. Nicks and dimed you for activities that are normally included in the "resort fee" at comparable resorts
Everything fun under the sun different zones for different vibes you want to feel tranquility pool for adults only, 24 hour pool for the entire family, kids play zone with pirate slide waterworks, with additional pool, beautiful property, free trams The valet (Dwight) was rude and standoffish. Georgina at the breakfast buffet was straight nasty and just needs to be fired after basically scolding my child, or have additional "training" I think the Dolphins could have done a better job dealing with the guests
Nice and quiet place.Staff was great,clean and updated rooms. The lagoon looks awesome on the picture,but in reality is a small pond, not even kids can swim there.This picture is a joke .Room was 250$ which ok,plus 85$ taxes and other fees and on the top 45$ resort fee.(we didnt take any extras).Nobody expect 380$ for one night.
Location, scenic, quiet Ageing facility, Wi-Fi coverage
The resort is thoughtfully layed out. The location is great. House keeping service was great. In my 3 day stay, I only ate at the resort. I got the worst food poisoning. I believe it was the Mediterranean platter poolside. I advised the reception desk and they just said they were sorry. No management followed up with me. For that I will not go back.
Il n'y a pas une seule prise nettoyé les chambres.
Nous avons tout aimé dans ce resort. Bel endroit calme et reposant Rien
La chambre était super ! Il y avait tout ce dont nous avions besoin et bien plus encore ! On a regretté de ne pas avoir réservé plusieurs journées de séance. Nous y retournerons, c'est sûr !
Petites maisons super confortables, jolies, très bien équipées, c'est simple: il y a tout, c'est comme à la maison. Vue superbe plage + piscines. Piscine-lagon fantastique.Commodité et propreté impeccables. L'heure tardive d'accès aux chambres: 16 h ! On ne peut pas profiter d'une journée.Si on n'y passe qu'une nuit, on n'a pas le temps de profiter de tout ni de vraiment apprécier (il vaut mieux choisir moins cher). Le prix, mais bons c'est un hôtel de luxe...
Le calme. Le charme et le confort des bungalows. La plage et la vue sur mer. La situation à mi chemin entre Key Largo et Key West. L'hopital des tortues à 50 mètres.
tout... la maison, la pl piscine, plage...
Personnel sympa, ambiance amusante En cours de construction et les ascenseurs ne fonctionnent pas, c'est cher pour ce qu'ils offrent
really the worst reservation I made through booking.com the infrastructure and the bad rooms
The rooms are very nice but they are missing a microwave which is very much needed. They have a Keurig Coffee maker and a few K cups to get your day started, plus there is a mini fridge but there was no way to heat your coffee if you like to add milk and cream unless you go down to the front desk and ask them to heat it for you. One other plus was they did freeze our fish (caught from charter fishing) and held it until our departure. Just make sure to remember to pick it up upon your departure. :
the rooms were big, nice beds bathroom was dirty also the towels were dirty ( they had hair on them) The service at the restaurant was slow
Great hot tub area, nice to have a bar right near the pool so you can have lunch pool side, little play area in the sand was a nice plus, very modern and the food was incredible. So many things...we asked for the nearest boat ramp and they directed us to one miles away when they had one on location. I called ahead and asked about accommodations. They said every room has a pull out couch. It was a pull out chair...not couch. Couldn't sleep our family comfortably. Wanted ice, 2 different staff directed me to 2 different floors where there wasn't an ice machine.
I liked everything about it! The front desk member Annette was most helpful. I didn't bring my id to get drinks because I didn't want to lose it in the sand or water. I was denied a drink at the Amarca Bay bar outside. I recommend that there a be a system in place that allows guests to charge drinks to their room. Try temporary database of guest's proof of age to the Front desk conputers, or distribute a proof of age wristband.
There was some remodeling but I'm sure once lt's done it would be amazing
The resort was clean and well designed and appointed after the renovation. They had given my reservation away and took a while to assign a room while they looked for the snafu. They did provide free drinks and breakfast for the delay, though! So that was thoughtful and accommodated for the delay.
the beach is nice, not too many beaches in the keys. very nice view of the ocean, and it was great to be able to have access to swim in the ocean. the pool was very nice , as well, kids love the pool.The rooms and everything else were very comfortable. Because I am on a lower budget, the only way we were able to stay there was through a 3rd party offer. We were there only for 2 nights. Food and drinks are always pretty expensive at places like this, so I couldn't partake, as I would of liked.
The staff was exceptional - took care of the snake in my room, showed me how to use coffee pot, and telephone, fixed the TV and put new battery in safe. All unnecessary if it had been done prior to my arrival. The decor is lovely and the grounds pretty and well kept. Liked the hot tub. Kudoos to Annette I don't think the room was checked prior to my occupancy. or been occupied in some time The TV didn't work, the safe didn't work (dead battery) no instructions as to use of phone, coffee pot. the floor of balcony was dirty, no instructions to prevent shower flooding bathroom. I don;t expect to have to call maintenance several times in a 4 day stay when I go for rest and relaxation.It is a handicap room and a flooded floor could cause me to fall...
Renovations were very well done has a luxury feel to it. Beautiful views pool side. Great little bocce court and swings and slide. Good central location in the keys. Small hidden hot tub. We reserved for 4 people and the uncomfortable pull out couch with springs in the mattress was only a twin. We tried to get another room each of the 4 nights with no luck. Lots of tiny jelly fish (sea lice) in the ocean entry area. I did not get stung, but both of my kids did.
The staff were exceptional especially Steve, Snl and David.i was in love with the decor and the cleanliness of the facility. I would definitely go back. And the view from our room was amazing. The construction that was in progress near the pool area was alittle annoying . Also did not care for the breakfast experience the food was just okay and very pricey for what you get.
Hotel was beautifully decorated with a nice pool, beach and outdoor bar Nothing
- The staff (at all levels) were super friendly; - The pool, tiki bar, and waterfront hammocks were awesome! We really enjoyed our stay here and would stay again if we were in the area
Difficle de juger quand vous arrivez sous des trombes d'eau. Le cadre est sympathique (un peu béton)et doit être très agréable par beau temps Nous avions résevé dans cet hotel 2 chambres principalement pour l"accès wi-fi; Pas de wi-fi à l'arrivée; nous avons écourté notre séjour à une nuit.
J'ai tout aimé. Le service, la chambre, tout était super !
Great breakfast, restaurant, and lounge. Very clean Everything was great
Good value for a hotel room in the Keys. Extra money for a suite definitely worth it.
Very clean. Friendly staff.
Marathon provided a base for escaping to Key West and offered the Dolphin Research Center, the Turtle Hospital and it isn't that far from the Everglades. The food in Marathon is exceptional. Every time we went out for lunch or dinner, the establishments met or exceeded our expectations. Great hotel.
Would highly recommend. Service was excellent. Room was comfy and nice.
This was the worst hotel I have ever stayed at. Staff could use a lesson in how to run a hotel
The place they moved us to was ok for the time we had it was near the dive shop and good restaurants still would have like to stay where we planned on staying. The staff was nice and rooms clean Check in was not tell after 4pm check out was by 11am even though we could stay and use beach after checking out it seemed rushed maybe next time we can stay longer and at the main resort.
The basic room was fantastic ! Lobed my stay! Nothing
Very nice marina. Too pricey for what it is.
I enjoyed the location and appreciated the size of our room, almost a a one bedroom apartment. We didn't like that you could hear every footstep and door slam from our neighbors.
one bedroom with full kitchen sofa bed was broken and housekeeping said oh well sorry...and did nothing for fix...stay away from room 118
The pool was beautiful and is heated! The views were amazing. At the time we stayed there was no wifi. There were tiny gnats crawling around the bathroom sink every day. The window hinge was broken so that the window would not close; however this was fixed immediately by the staff by screwing the window permanently shut. There was a coffee pot with supplies to make coffee, but no cups provided.
Awesome location, beautiful grounds, and an amazing beach front. Rooms were modern despite an older feel to the resort. Construction at the time of visit. They cut through a sewer line near my room and it was stanky. Was a minor annoyance and did not detract from my trip. But you may want to check and make sure the constuction has been completed.
We have been coming here for about 6 years now for lobster mini season, accommodations are perfect for us.... It would be awesome if the marina could comfortably accommodate midsize boats, I'm talking about 24' to 30' range... my dredging out some of the slips and channel. But I also understand that there are environmental red tape and hefty fees to make that happen down in the keys...
I loved the view and the size of the rooms however they were dated. There is nowhere to even buy a bottle of water on the resort. Needs a tiki bar and at least a snack bar.. Or soda machine!
Nice pool and jacuzzi Old beds, rooms are old and a bit musty. Tv did not work. Was a bit more like a motel than a hotel
L'emplacement et le grand lit double matelas était génial ! Coût des bateau et remorque.
J'ai bien aimé les équipements fournis pour nous, cuisine etc était prête à utiliser et la propreté de la chambre La connectivité Wifi était horrible.
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Great stay. Beautiful view from the pool area. Pricey food list. No complimentary breakfast. Even coffee is pricey and not free.
The hotel was very clean and had really nice decorations. The front desk people gave us good recommendations for the area. We loved our spacious room. Everything was laid out perfectly. The pool area is beautiful. We were disappointed that we couldn't access the beach/ocean.
Lives up to its 3 star rating. No
The best hotel I ever lived. Several days passed, but the bright feeling from that hotel is still fresh in my mind.mordern,delighted, and perfect location. no.
Location and Pool. Great staff. I see new hotel growing pains here and there Housekeeping needs to understand elevator needs to be cleaned also. Wife got food poisoning at hot breakfast. Mine also was not good...and it was not free.
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Very beautiful dÃ©cor and furnishings. Great pool and outdoor area with great views, hammocks. Lovely place. No it was great.
The cleanliness of the hotel, knowledgeable and quick response from staff. The maid service was excellent, they brought fresh towels, and coffee as requested. Beautiful interior decoration, soft beds and very soft pillows. Breathtaking view from pool! I would have given all 10 stars but be aware that they add on a credit to your room for about $75 extra charge which I was not aware of until it was time for payment. The 'credit' is for bar tab, food, etc.
The room was clean & new. The pool area was really nice with a good bar. The server provided excellent service. The fireplace outside the dining area was a good place to hang out and also the small beach area . Overall the stay was very memorable
The location was wonderful and the staff were extremely helpful. The rooms were very clean and were big enough that we would have been comfortable staying for a much longer time (we only stayed 2 days). We are definitely planning on a return trip to Islamorada and will be staying here again! The air conditioner was pretty noisy at night.