Points positifs : The overall process was excellent. Staff, Company and company to customer was excellent.
Points négatifs : Not sure what features were available in Jeep model. - We were 7000+ feet on climb which our SUV handled well. When it came to steep decline (coming down the mountain), the button to turn on decline going 5 mph feature was disabled. My concern on steep decline from 7000+ feet was a concern if I would burn the braking system. Not sure if this is a feature that needs to be purchased, but at the same time there was a risk. Overall: Great SUV and would recommend to others.
Got the car I needed, eventually - for a lot more money than expected
Points positifs : The car I did get was in good quality and shape.
Points négatifs : Needed a car for 6 people. Based on the website I chose the right car and was happy with the proposed price. When I got to the store they told me that they did not have the car size I needed (6 people and that the website was wrong). Had to upgrade to a mini van for alot more money. As I was paying at the shop was not able to get any discounts. Felt a little like a bait and switch tactic to me. If the car is not available the website should not say so.
Points positifs : Car was not available. We needed 4 wheel drive and they only had 2 wheel drive. So total waste of time.
Points positifs : having key drop option is nice
Points négatifs : Mirage has poor handling and the car rattled when it's above 80ml/hr. They wouldn't come pick me up even though it's a 8 minutes drive from them. They said it's not in their district. That should have been made clear when booking that i needed to arrange my own transportation there.
Enterprise is awesome
Points positifs : The people who work here are beyond accommodating and awesome
Points négatifs : Gas mileage on the titan sucks
Points positifs : the price and the car
Points négatifs : very confusing to do online, they tell you one thing, send you a confirmation something absolutely different, then when you arrive at Enterprise, again totally different when signing papers. this survey says it all, I rented and reserved rental through HOT WIRE and KAYAK sends the survey, What was the additional Insurance you SOLD me KNOWING full well Enterprise does not honor.
Refused car after I confirmed EXACTLY what I needed to bring
Points positifs : Nothing
Points négatifs : The whole experience especially the smart mouth who "helped" me! Very rude and condescending! Treated me like I was an idiot
Points positifs : Concord Desk staff were very helpful and friendly.
car was an upgrade to a Dodge Charger,
Points négatifs : Daily Ptice was not competitive and too k advantage my immediate need for a car. Walnut Creek LocATION DID NOT OFFER TO HELP LOCATE A CAR WHEN THEY HAD NONE IN INVENTORY EXPECTED UNTIL LATE AFTERNOON. Car was delivered wet and dripping especially the windows. I had to srnd it back delaying my departure. plastic quart bottle with sour milk left on left rear floor of the car.
Points positifs : The windshield was covered in something that made it hard to see out of when it was sunny and there was no windshield washer fluid. Made it unsafe to drive until I could find a gas station to clean it.
Points positifs : We rented the van to fit 13 people during the stay in San Francisco and we did fit.
Points négatifs : The van was dirty and had a cigarette smell. We had a hard time seating on dirty seats.
Points positifs : best rental service I received!!
Points négatifs : nothing. everything was perfect! ..................
Fantastic Enterprise staff in Concord, CA
Points positifs : The staff was professional and friendly throughout the rental process during the Christmas New YEars holiday rush for cars! Despite the unavailability of the Minivan I reserved and a two hr wait, Concord Enterprise staff found me a car at different Enterprise (a Tahoe instead of a minivan) and gave me upgrade for same price and a 10% discount for our wait.
Points négatifs : The minivan I had reserved at a specific time was not available when I arrived which resulted in a 2 hr delay on our planned travel to TAhoe. And I got a different car--a Tahoe-- but at the same price. Granted it was the holiday season.
Supérieure (Chrysler 300 ou similaire) est la catégorie de voiture la plus réservée chez Enterprise à Concord.
Enterprise possède 2 succursales à Concord. Consultez notre carte des succursales Enterprise pour trouver celle qui vous convient le mieux.