Points négatifs : Chevy Suburban, the Ford Expedition Max alarm system was going off middle of night for no reason. They could have used my debit card to charge like I asked them to.
Points positifs : The staff in Great Falls on 10th Ave are great... the cars not so much.
Points négatifs : First, let me say the staff were great. The problem was the car. The key would not open it. Enterprise has no available staff to answer calls on Sunday.When finally opened, the car would not start. Had to use Uber A LOT. But they gave to 2 days credit and another car.
Points positifs : The staff were very friendly. Pick up and drop off went smoothly.
Points négatifs : I know it sounds petty, but I would have liked a colored vehicle. It seems as though they only had white and silver.
Great service, great price
Points positifs : Price was excellent, service desk staff was friendly and provided excellent service excellent
Points positifs : I liked that we got exactly what we wanted.
Points négatifs : Everything worked perfectly
Vendor had no record of the reservation - forced to go elsewhere
Points positifs : It appears easy IF you do not really want to get a car.
Points négatifs : They had no record of the reservation and no cars available. I was forced to scramble for a last minute reservation from anyone who had a car and pay a higher price. PLUS, this took about an hour extra putting my whole schedule off.
Points positifs : Very capable and friendly agents
Points positifs : Great customer service
Points négatifs : SUVs in Montana need full size spare tires and not donut spares.
Points positifs : The rep available did his best to go through the process for each customer realizing that he has a line to get through.
Points négatifs : Upon pick up on Wednesday, May 10 around 11:20 a.m. there was only one customer service rep and a line of 5 people. No other person was available to assist us who were waiting and it took about one hour for me to get my rental. All other rental car companies at the airport had 2 to 3 representatives assisting customers however Enterprise did not. There should be at least 2 reps available to assist customers.
Top notch customer service
Points positifs : The personal care they gave me and how well they accommodated me!
Points négatifs : Nothing.
Bait & switch
Points positifs : The weather was OK
Points négatifs : Sent me to another rental agency which didn't honor my confirmed vehicle or contract price. Vehicle was muddy inside on door panel and floor, and there was no ice scraper.
Points positifs : Le personnel de Great Falls, sur la 10ème avenue, est super... les voitures ne sont pas tellement.
Points négatifs : Tout d'abord, permettez-moi de dire que le personnel était super. Le problème était la voiture. La clé ne l'ouvrait pas. Enterprise n'a pas de personnel disponible pour répondre aux appels le dimanche. Lorsqu'elle est enfin ouverte, la voiture ne démarre pas. J'ai dû beaucoup utiliser Uber. Mais ils ont donné à 2 jours de crédit et une autre voiture.
Enterprise possède 2 succursales à Great Falls. Consultez notre carte des succursales Enterprise pour trouver celle qui vous convient le mieux.