Points positifs : The pick up process was so easy and fast.
Points négatifs : Nothing all was perfect!
Points négatifs : Perhaps informing car rental policy Prior to making reservation. A major credit card is needed. Without one, a debit card will not suffice. I was told when picking the car up, credit card with debit symbol is not accepted. No help either as you're spoken to as if you are a thief. No kindness given looking at you as well tone of voice so direct you’re spoken to with disrespect. The worst experience ever renting a car!
Points positifs : customer Service by Xavier and a Girl I think her name was Natalie
Points négatifs : Truck was basic
Car NOT AVAILABLE.
Points positifs : None.
Points négatifs : They didn't have a 4-door sedan that I reserved/needed/wanted. They could offer only a VAN or a Pickup Truck which was not suitable for my requirements. I didn't rent.
fast and great. service
Points positifs : Fast service no hassle no hidden fees no upsell.
Free upgrade to an Infiniti
Points positifs : I booked a full size car and I get a qx30 for free
Points négatifs : Insurance was added as a whole, I did not get to choose each option
Points positifs : Was good on gas.
Points négatifs : Too pricey for its size. Felt like a clown car, more of a economy car than compact.
Points positifs : Professional and faster.
Points négatifs : Nothing bothering me. No complain.
Points positifs : Personal service at pickup was good, although I was told that I couldn't be retrieved from where I was and taken to the rental location. Earlier, I had been told that I could be picked up by a closet location, but when I called that office, they said that the woman that told me this was mistaken since they had no cars.
Points négatifs : Don't make promises you can't keep. No paperwork given.
Points positifs : Great customer service. Quick in and out and the car I rented was perfect for my trip.
Points négatifs : Employees attitude
Points positifs : Nothing to complain about. Excellente service
Enterprise possède 5 succursales à Katy. Consultez notre carte des succursales Enterprise pour trouver celle qui vous convient le mieux.