Points positifs : I did not like anything at all
Points négatifs : They did not have any cars on the day of our reservation even though we booked our car in advance. The whole point of reservations is to book a car and time slot. They should not do over bookings and inform us in the case of car unavailability so that we can arrange our plans accordingly.
Points positifs : Staff were friendly.
Points négatifs : Pick-up took an hour. Company is definitely a pandemic profiteer in several respects, one example being their toll policy. Many toll booths only accept E-Z Pass and not cash so the license plate is charged, Enterprise will charge the customer additional fees in addition to the customer paying the toll. I explained were I was going to staff (inter-state) and received no mention of this. I also informed them that I did not own a car and have not driven since the pandemic started. I should have been updated on current procedures concerning tolls. Enterprise is definitely not be my first choice in the future.
Points positifs : The pick-up staff was not friendly. the drop-off staff was very friendly. Also had a problem with pairing phone with media system. Had to go back. Thomas was extremely patient and helpful.
Points positifs : Staff friendly and helpful
Points négatifs : But car reserved was not ready. Gave substitute car
Points positifs : Staff not helpful. Booked a cargo van and talked to rep one day before rental confirming pick up time, etc. When we got there - we were told that the van was in for an oil change. Took us 2 hours and driving to another rental location to get the van. Also two discussions with customer svc.
Points négatifs : Everything! Not what I expected from Enterprise
Points positifs : Staff friendly and efficient. No wait when picking up or dropping off the rental.
Points négatifs : Needs more onsite parking designated for Enterprise.
Good simple rental experience
Points positifs : Rental staff were friendly and professional. Car was ready to go, in and out within 5 minutes. Car ran well, no problems.
Points négatifs : Rental office was hard to find -- bigger signs would be nice. For
Courteous, convenient and quick
Points positifs : From the moment I arrived to the moment I drove off, I was pleased to have a caring agent who was nice and efficient making this one of my better car rental experiences. After hours drop off option was particularly convenient. No pressures to get anything extra. Just what I needed in just the right amount of effort and just right amount of time.
Really on the ball
Points positifs : We reserved a car for a busy holiday weekend. Enterprise was awesome. They called us two days before to confirm and start check-in, and they advised us to show up super early to avoid any lines (which we did). During our trip, the car got dinged in a parking lot. Enterprise didn't charge us anything and helped us file a claim with our insurance company. Really great customer service all the way through. Plus the car was beautiful and clean.
Points positifs : Giogle
Points négatifs : Everything great customer service,
Points positifs : Staff was very friendly and professional. Car was clean and new. I would recommend this location to anyone.
Points positifs : Pretty decent experience overall. No problem getting my vehicle nor dropping it off.
Points négatifs : The vehicle came with an issue that I was unaware of until about 10 hours into my trip. The tail light was not working, but you know, I didn't get pulled over, and when I told them of the issue, they said even if I got a ticket they would've taken care of it. So I guess it's still pretty good.
Standard (Chrysler 200 ou similaire) est la catégorie de voiture la plus réservée chez Enterprise à Silver Spring.
Enterprise possède 4 succursales à Silver Spring. Consultez notre carte des succursales Enterprise pour trouver celle qui vous convient le mieux.
Non (selon nos données)
Non (selon nos données)