Points négatifs : If we actually got out rental. Our pick up was at 2pm and the place was closed when we got there
Points positifs : The car was perfectly clean. I was offered a choice of 2 cars. My wait for an agent was very brief. The agent, Javier or Xavier, was enjoyably personable. He reminded me to get a tollway transponder. The car's controls for windows, temperature, seat adjustment & audio were easy to find & operate, and visibility for the driver was good. Completing the paperless agreement was a breeze.
Points négatifs : Giving a customer a less-than-full gas tank is nearly certain to result in Enterprise getting some free gas upon the car's return, because the customer will want to avoid refilling insufficiently. The Enterprise office nearer my Evanston, IL home never has deals as good as the Skokie location.
Points positifs : Staff was competent and VERY courteous.
Cruze wasn't big, yet it had room for 6'2" me, and it performed fine at all speeds.
Points négatifs : Four persons waiting in line on my arrival, 10 am Saturday = overwhelmed staff. Half-full gas tank at start ends up with the customer donating gas to Enterprise, to be sure of avoiding an extra charge.
Points positifs : Close to my home
Points négatifs : Pretty disappointed with our rental experience, the interior was filthy, crumpled papers in back seats, food wrappers in pockets, not vacuumed. I called local office and they said they had no other van to exchange and I’d have to go to Ohare location to swap out. The guy said the car was in the wrong line for cleaning and thought the car was cleaned but obviously they hadn’t taken time to pay attention to the details. We had 6 people in the van and no way could we go to Ohare as we were off to WI and ORD is in the opposite direction. The guy said sorry and offered a 12% discount but it didn’t feel very sincere. I don’t think we will rent from Enterprise again. You don’t really care about giving customers having to drive in dirty cars and if you don’t care about the cars it really reflects on your lack of customer service. Poor service, dirty car = one more customer lost.
Animale hair/Animal Pee and Dog food in the car
Points positifs : Nothing
Points négatifs : First car had Alignment issues & was pulling to the left really hard. Next day, drove to two different rentals to get it exchanged. The only availabe car we got was full of dog hair and animal pee smell. The manager apologized and offered to clean it. After waiting 15 minutes. She brought the car back with few less hair and same pee smell. Once we got in the car, my sun found dog food under his seat. The manager assured she removes all the dog food we found before picking up the car. Few days letter, we got our luggage out from the back and all smelled animal pee. Had to change our luggage and wash our clothes. I will never make that mistake again.
These guys were sharp
Points positifs : Great experience
Points négatifs : N/a
Great Service, awful car
Points positifs : Customer service was excellent
Points négatifs : Jeep Compass is the worse car I have ever driven. I think the car was defective, because there is no way something like this vehicle should be allowed on the road if I was driving a vehicle without a defect.
Syringe Needles in Car
Points négatifs : Found used syringe needles in the car. When I dropped it off, they were appropriately mortified, but wouldn't offer any discount. I'm still waiting for a call back from customer service.
Points positifs : Great location, easy access from the CTA yellow line. Fast, great customer service.
Points négatifs : There was trash under the car seats. The car was not in top shape--the knob to adjust the mirrors didn't work, and the car made loud intermittent noises on the interstate.
Points positifs : Great
Good service. Shotty car cleaning.
Points positifs : Customer service was nice and friendly. I accidentally booked my reservation for the wrong week and they worked with me on-site to find a car for the day I needed it.
Points négatifs : The only complaint was the car cleanliness. It was pretty dirty at pick-up. Never had that issue with an Enterprise car before.
wonderful Skokie location
Points positifs : Really loved the customer service at this location. They were 100 times more helpful and friendly then the dreadful O'Hare location. She even showed me where the gas tank button was! I'll use this location from now on.
Enterprise possède 2 succursales à Skokie. Consultez notre carte des succursales Enterprise pour trouver celle qui vous convient le mieux.
Non (selon nos données)