Points positifs : Disappointed that the location was closed. Just a drop off to a key suppository. Ho hum.
Points négatifs : Open location during daytime.
Points positifs : Process went smoothly, very friendly and helpful employees
Points négatifs : Car smelled like it had been smoked in and I was given the car with less than half a tank of gas
Much Better This Time
Points positifs : On line reservation easy, price was OK. The overall staff were very friendly and helpful. The car was clean and what I had reserved.
Points négatifs : I had to drive to the airport to pick up the car instead of a oneway rental as I have done in the past. This time they were charging a $75 drop off fee which was something new. Rental went from forty something dollars to over one hundred and twenty plus!!!
Seamless pickup/drop off
Points positifs : The process was simple and they even accommodated a last minute change in drop off location.
Points négatifs : The price using Kayak was several hundred dollars less which was great, but it bothers me that some people would have paid the Enterprise going rate. Why such a difference?
Points positifs : Everyone was polite, and especially the attendant in the garage. Very positive experience.
Points négatifs : They didn't have the car ready I had reserved, but the substitute was fine.
Points positifs : the dropoff was extremely easy, the lady was right there in the parking garage, I was done in literally one minute. She was very courteous and friendly. Excellent customer service.
Points positifs : I liked the ease of the pick up and drop off process.
I had a good rate for my rental, but there are always a lot of fees.
The vehicle was very comfortable and it had all of the "bells and whistles". We all enjoyed the ride.
Points négatifs : The only thing was that the 2nd row flooded had been smeared with ketchup and we had to clean it up, before we could get on the road.
Would rent from here again but would hope for better price
Points positifs : Availability of vehicle we wanted Good customer service at desk and in car rental pickup area
Points négatifs : Price was a bit high for what we got
Points positifs : Simplicity of the entire process!!
West Columbia Enterprise Slays It
Points positifs : Great service at the airport pickup. Friendly, clear, concise. Sense of humor + we got an upgrade. Couldn't have been better.
Poor customer service after rental
Points négatifs : Airbag sensor light came on, then a flashing text box on main instrument panel, "service airbag". No problem, these things happen. I figured it would be easy to do an exchange. We had rented the car on a one way rental, from Columbia, SC to Richmond, VA, a distance of some 400 miles, so I called the 800#, and got a voicemail. Then I called the local# (at the airport, where we picked car up), and got a voicemail. Left messages at both. Then I called two local rental locations, explained the problem and requested a vehicle exchange. Both locations told me they had nothing comparable in stock (one had a subcompact, the other a 15 passenger van; the vehicle we had rented was full size sedan). Both said they would call me back when a return came in; got no return call from either. On the last day of our four day trip, when we had already driven to Richmond, VA, received a call from Airport location, asking if I wanted to speak with the manager. Day (2 actually) late, dollar short.
Points positifs : Great price for size of vehicle. Vehicle was ready when I arrived at pick-up
Points négatifs : Pick up location
Enterprise possède 2 succursales à West Columbia. Consultez notre carte des succursales Enterprise pour trouver celle qui vous convient le mieux.
Non (selon nos données)