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Tout était fantastique et le prix était également super
L'établissement est daté et le style est vieux de plusieurs décennies. Juste une atmosphère très démodée. La chambre n'a pas été nettoyée un jour. Le personnel de ménagea pris son pourboire, a à peine pris le ordures, et a laissé tout le reste en état.
Clean and friendly staff. The indoor pool that is advertised was an additional 18.95 per person, this was disheartening as this is why we chose this hotel. Also, the rooms are very small.
The employee/staff were very helpful and friendly. The only thing that we were not pleased with was there was no maid service as we were unaware they were owned units.
the location, amenities
I really wish the water park would have been included in the room price.
Very nice apartment style room. Close access to water park. Check in staff very friendly and full of information. Billing was completely incorrect starting from day one. Hotel was unable to provide a receipt or explanation of billing accomplished by previous staff members due to server/printer issue. Two hours after our check-out, while we were upstairs eating breakfast, a staff member finally brought a receipt, but it was still and inaccurate reflection of what we were actually billed. The hotel staff did offer to snail-mail a receipt after the server was repaired, which was estimated to be within two-three days.
The stay was very nice, except I didn’t get the rate I was told over the phone, when I arrived I had to pay the 99.50 a night rate instead of the 74.50 rate I was quoted over the phone, wthen when I checked in I was offered the stay 2 nights get a night free special, the host at the desk said I could let him know if I can stay the third night the next day when I confirmed my scheduled, but when I did tell him I wanted to stay the extra night, he said I had to pay for the 3rd night(in which I did, another 99.50). We thoroughly enjoyed the stay and are contemplating buying a unit and becoming an owner, but I am leery due to the confusion about the amount I was quoted versus the amount I had to pay as a guest. Do you have any suggestions?? Can you find our why I was quoted one rate, charged a differnet and higher rate, then offered the free 3rd night special and given a day to decide, then when I make the decision to accept the 3rd night free special, I get charged for it??
location of the resort to Gatlinburg and Pigeon Forge
Really nice resort and good service! We just had not enough time to enjoy this visit as much as possible, kids would have really liked to stay! During the weekends the traffic in Pidgeon Forge is terrible so you should have enough time to spent here- week could be suitable.The area is very good for famielies with young children!
Beautiful mountain view from the jacuzzi tub in the bedroom. Bathroom was amazing, shower had 2 shower heads. Fireplace with the flat screen tv above it. Beautiful place with a beautiful view. Everything was just wonderful.
Il y avait des cafards dans la chambre. Le personnel était très aimable, mais nous ne reviendrons pas dans cet hôtel.
Le prix et l'emplacement N/A
La piscine Le parking a besoin de quelques travaux
It was great. We came in from driving all night from Louisiana, and they let us check in early, once the rooms were clean. We were able to check in about two hours early, possibly even earlier, like I said, we were tired! :) Staff was friendly, housekeeping was great! Very close to all the attractions, and good views. We will definitely stay again our next time to Gatlinburg. The pool area could have been cleaner. We did not swim, but would have if we were staying longer. I am not sure if it was in construction being this time of the year, but the fountain (??) area was not working and just looked sort of drab.
Everything was great. Had an awesome breakfast. Beds and pillows were super comfortable. Short was from main strip in Gatlinburg.
Location and breakfast and room size Not enough parking on site when full.
Being off the main street, able to park and walk to shops.
It was relatively quite in our room. The view was great. The closeness to the main strip was great. The hills you had to walk down and up to get to downtown
Honestly the only thing I did like was the lounge area, and Lyold was great. With the problems we had during our stay the staff was excellent in taking care of them. I was very dissapointed in the fact that the lobby was so beautiful then getting to our room was disgusting! We switched rooms 2 times. The first room had ants all over in the bathroom, the second room wasn't cleaned by housekeeping and the toilet had some issues working.
It was within walking distance of shopping & other activities.
It was within walking distance to restaurants and easy access to the Smokies. The room we had did not overlook the river. It would have been nice to have been given a room with a better view.
My family & I have stayed there many times & have never had any problems
The location was really great, if you were coming from the GSNP take the bypass and you were there. If your coming from PF, it's right as you come into town; very convenient to everything. The trolley stops there, so you don't have to drive into Gatlinburg. The rooms we clean and the whole staff was first rate. They actually had the best continental breakfast I've ever had, PLENTY of variety. Our daughter made a lot of new friends at the pool/slide. The only thing that I didn't like was that the elevator made some popping noises. I'm not used to an elevator making any noises at all. We took the stairs, mostly out convenience and the fact that the elevator took forever.
Check in was delayed due to rooms not being cleaned. Staff was not friendly and didn't make us feel welcomed.
The staff was terrific. Thank you for an AWESOME weekend.
The room was clean and service was good. The breakfast could have been better and the wifi did not work.
Brookside Resort has a good location but that is about the extent of what I consider a recommendation. The room was very dated....the sheets were dirty and the bathroom is dark. Requested clean sheets which were delivered promptly. The stream behind the hotel was awesome. This could be a really nice place but it will take a large sum of money for this to happen.
I really like that the fact the room had a fire place, room was clean, and it's mins drive from gatlenburg. I didn't like that when I walked in. The room was 20 degrees. It took quite a while to warm up. But it finally did and I was comfortable. Would stay again.
The creek behind our room was wonderful! The room was quaint, very comfortable, and had everything we needed. Check in was quick and hassle free.
The room was nice, the bed comfortable, clean room, quiet. Trolley stop in front of motel, had good breakfast room and nice amenities. The only problem we had was the microwave, there was something wrong with it and it would burn up anything you put in it in just a few seconds. I reported it to the staff and they said they would take care of it quickly. Had a great stay.
hat I liked about brookside was the location. It was right across the street from flapjacks and walking distance from the strip! Great location without being too congested. I liked the rolling creek right outside of back door it was very nice. I liked that they had free breakfast although it was very basic and minimal, the oatmeal was very dry. Staff was nice, not too friendly at times. I walked in to check out and the front desk guy just ignored me and sat on his phone until I was helped by someone else. They also charged my credit card twice but did refund it immediately. I did not like that fact that on their website it has a lot of false advertisment. They said they had high speed Wi-fi, it was so slow and wouldn't load anything we had to disconnect and use data. They also said that they have a state of the arch fitness center.. Far from it. It literally had nothing and was very old and run down. The room needed renovations and mens toilet didn't work. The bench press didn't even have a bar!? Overall it was a quick stay so for 3 days what they offered was enough. Although I think next time we will find something nicer and cleaner and more up to date. Overall it was clean but very outdated. The room looked old and the furniture too. Found a few hairs on the sheets..The sheets would not stay on the bed either! I had to readjust them many times.There was a huge rip in the bed skirt. There were no blankets in the room just the sheets that came on the bed.. The shower head was so low that it would be great for someone who was 4 foot tall. We had to squat to shower and that's not fun for my 6' 2 boyfriend and me being 5'5. There was no DVD player so headed up if you brought DVD s. We had to go buy one to hook up. There as a mini refrigerator and microwave and coffee maker so that was nice.
Crystal at the front desk was so nice. The room was so spacious and was much nicer than anything we could have expected. This place definitely deserves a higher rating than is shown here.
The Staff was excellent. The rooms were very clean and accommodating. It was peaceful to walk out the back door of our room to the balcony to listen to the stream. The complimentary breakfast was wonderful, the variety of items will fill even the hungriest of appetites. They have lots of amenities at their resort. I would recommend this resort to everyone.. I wouldn't have anything that is negative about this resort.
While this is an older hotel it was perfect for a nights stay. We were stopping in Gatlinburg for a night and we just wanted a room close to the main street. The hotel was about a block from the restaurants and shops. It was clean and had a refrigerator and microwave which was all we really needed. The bed was ok and it was quiet. Would've preferred a room with a king bed but that wasn't available. Which isn't the fault of the hotel. Parking was easy. The only thing I would say could've been a problem is that the room we were in was in a separate building from the main desk so it wasn't convenient to go to the front desk if we needed anything. Check in was fast and the gentleman working as very nice.
I was very happy with the room I rented at the Econo Lodge Inn. The room was clean and very nice. I had no problems with anything in the room.
The hotel was ok. It was located in a perfect spot. It was close to the park and right by the Main Street through Gatlinburg. The room was comfortable and clean. We had a balcony which was nice but the view was of a parking lot. This is a good hotel if you don't plan to vacation at the hotel. We used it to sleep and spent the days at the park so it was perfect for us. Free breakfast was a plus but you got to get there early being that the dinning area is so small. I will stay here again. The room and hotel were very basic and small. dinning area is very small so getting to the breakfast area early is a must. Hotel is a bit dated also. Nothing major is wrong with any of this and I would stay here again.
The location was great and the staff was friendly. The noisy waterfall for swimming pool and screaming people swimming was literally right outside our doors until 11pm. The blankets had burn holes in them and we were told this is common from dryer. Just looked pretty ran down. Wasn't what we expected.
Nice clean room
Fairly close to shopping area. About a .25 mile walk. Staff was less than friendly.
Location is a short walk to everything. Room was updated and clean. Breakfast wasn't included. Bathtub wouldn't drain.
Friendly staff, room was clean The hotel has outside entrance to the room. I could not open the window to look outside without other guests walking by my room. Also some bugs in the room on the ceiling. I don't think it could be helped, but still annoying.
Location is very good Bath amenity is little bit poor
This guest did not leave comments about this hotel.
The parking was free. The reviews of this hotel were awful. They apparently used to have bed bugs. That is no way close to a $--- night hotel. The exterior was in awful shape. I way overpaid for this trip. Felt completely ripped off.
Location and cleanliness Nothing
The staff was extremely friendly. The hotel is showing it's age. The building could use a few repairs including the rear elevator. There was a sign in the elevator that said, 'If door doesn't open push... and hold... open door button.' Not very comforting.
Very helpful front desk staff. information provided about the area. Minor problem with room taken care of immediately. Restaurant was very nice. Thought we would have a complimentary continental breakfast option.
This hotel room did not match the pictures at all on the website. We were expecting a cabin like feel becuse the pictures showed fireplaces and quilts. The bed and bedding was horrible! There did seem to be a newer building with a great view but we were not in it.
My family of five stayed here. We had a two bedroom unit. It was clean and well suited for my three young children. Only problem was a noisy neighbor. Other than that a fine stay, we will be returning next month for a long weekend.
We have stayed at this resort several times. We stay in the Deluxe Condo which accommodates us and two children fine. We have plenty of room with seperate living area and bedroom. I highly recommend this unit. The condo was very clean and update styles. Kids had plenty of room to play. The view was awesome!! Could have used some new pots and pans. The bed was tooo soft and the pillows were flat but that is the only down fall. Fireplace is just a plus. The location is excellent, not in the hussle of things kinda of out on the out skirks, yet very convient to all attractions. Staff very friendly and helpful! The security is Excellent! All and All we like staying here! You do get bugged a lot by them wanting to sell you a time share at the resort but we just don't pick up the phone. It's a GREAT family resort that will fit all your needs and they will even book your tickets for the attractions.
We hd a loft room is the best way I can discribe it. Bedroom was on the parking-lot side of the building. Poor choice for a bed room. Should have designed it on the rear side of building overlooking the flora and fauna. You can hear everyone coming and going. Bed to hard. But I guess that's my fault I should have stayed with the Hampton Inns. Room very small and awkward. I'd choose a cabin next time.
This is a great place overall. It is one of the nicer places in town, not on the main strip. Nice layout of rooms with seperate bedroom, full kitchen, den, and nice size bath. However, it was very frustrating trying to sleep listening to your neighbors conversations. A little more ''soundproofing'' and this place would be great. No continental breakfast either.
Very nice. Pool, hot tub and front desk were down in a seperate building from the condo style rooms but this was not too inconvenient. View out front and back windows were nice. Over all very cozy, very nice.
nice area. Om hill top about a mile from downtown. Very clean nice place. No sales pressure to buy Anything for me. I know they do try from other reviews.
This is an excellent resort. Will use it again. The room was beautiful and the staff at the resort were friendly and welcoming!
Our stay was great. Our little deck had a beautiful view of the mountains covered in snow. The condo was clean and comfortable. I'm really nitpicking to find any negatives at all, so remember our overall experience was very nice. Upon checkin we stood in one line to check in, then we had to stand in another line to get our ''welcome packet'' and parking tag. The welcome packet was silly with no real content (unless you wanted to go to the casino on Thursday or check out a board game). The sign by the lady said they could do tickets to events - nope. Maybe they once did in the far past, but not now. The check in folks should have mentioned where the condo elevator was - we couldn't find it so we schlepped our bags up several flights of stairs. The neighboring room was quite noisy in an odd way. We think it was an elderly couple who were hard of hearing. They yelled at each other, but not like fighting. They yelled a normal conversation far into the night. Still remember t...
This place is wonderful!! Before going we read some reviews (all not nice) so were surprised when we arrived- Mountain Loft was everything they didn't post!!! We highly recommend ML:) No bedbugs or bad air!! It felt more like our trips to the Carabian than it did to he Mountains!!if anything was 'bad' it was the coffee we helped our selves to when we returned our keys :)
My husband and I took a week traveling and loved this place. The grounds were very nice and we enjoyed the hot tub every night. The room was decorated nicely and the complex quiet, although there were many families staying there. It is very close to Ober Gatlinburg and the downtown area as well as restaurants. View from our balcony was terrific. Staff very attentive even though they were very busy that time of year.
If you are looking for a quiet get away there is no better place to be in Gatlinburg than the Mountain Loft.
Decent options for breakfast. Friendly front desk. Location allows you to walk down the main strip.
staff very nice, professional, helpful, n friendly. good housekeepers. nice continental breakfast. hotel is clean. nice mattresses and pillows. have been here before and will definitely come again. the carpet had been recently cleaned in our room, must have used too much water, there was a very very musty almost moldy smell in the room. the fire alarm went off, we all evacuated, no fire dept showed up, no staff showed up, we just went back in when the alarm went off.
location to everything was good. room was clean. no coffee packs in room, shower had slow drip, balcony overlooked the roof to the pool and hot tub
The hotel was pretty clean. The location to downtown Gatlinburg was fantastic. The continental breakfast was more than the cereal and muffins that you get in other places. The staff was as helpful as they were allowed to be. The bathroom was tiny and crowded as was the room. The walls were so thin that we could hear the phone conversation of the man in the next room as well as the female that was on the other end of the phone line. The "Mountain-side View" that we were supposed to have was the employee parking lot and a steep hill with a lot of trash and debris on it. The Kayak website leads you to believe that you can get a Smoking room, but you are not allowed to even smoke on the balconies of these rooms as it is a "No Smoking on the Grounds" property.
You can walk to everything in gatlinburg. It's a perfect place to stay if you don't need a very romantic get away. The refrigerator made a noise all night. The heater was either burning hot or off which made it a icebox.
Room was ok. Location was great. They turned the room right next to ours into a party room for the Elk Convention and it went 24/7. When I complained I was told "oh you booked with kayak.com, you'll have to take that up with them....". I think someone realized that mistake and tried to put me in another room but by then they showed how they felt about online customers. Plus, they don't give the premium rooms to online bookings. They told me that. You'll be facing the hill in the back with a poor view. You cannot get the nice view online. I'll never be back to that place!
Breakfast was delicious with many options. Staff was great and had toothpaste (which I forgot). Fantastic location. Less than a five minute walk to the aquarium and the strip is one block over with easy access. The hotel is on a very quiet street and there is a really nice sitting area down by the river. The only complaints I have are minor. The parking garage has some weird parts to it. It's clearly conformed to the mountain behind the hotel. Also the lamps between the beds didn't work, but the staff probably would have fixed it if I had let them know. Also there were plenty of other lights in the room.
location every thing was great we will be back soon family and friends will be coming there soon as well were telling every one how great every thing is. ants and you took of them thank you.
Very close to everything in Gatlinburg.
Super clean. Close to everything. Friendly staff. Wifi is terrible, but that's not that important. I mean, come on! It's a vacation!
The rooms are large and you don't feel like a sardine once everyone/everything is brought inside. They are really clean and nicely located. Everyone is really nice and helpful. The breakfast wasn't the greatest, but the Atrium next door is delicious and cheap! We will definitely stay again! The breakfast wasn't very good. The biscuits were hard and eggs were dry. I wish they would have offered water in the breakfast room as well. Other than this everything was perfect. We just ate at the Atrium for breakfast
Room was nicely furnished and clean. Bed was SUPER comfortable ! Free breakfast was good. Staff was courteous. Jacuzzi tub motor was very weak.
We were a young family with two small children and this was our first vacation. The room was clean and neat when we arrived. Staff was courteous and welcoming. Breakfast was a huge hit with our 3 year old:waffles, juice, eggs and sausage. I did not like being in an adjoining room and the breakfast area was on the 4th floor.