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Excellent location Good value Decent restaurant
Location Very old facilities
Convenient location to finger lake activities. Asked for an hour extension to check out and was told that was not possible. Have never had that refused before.
The room was very spacious so was the bathroom. Customer service was great at the front desk and at the restaurant. The view would of bee pretty but there was construction going on but it was still nice to look out to the lake during the sunset. My husband and I were very happy. If the bathroom had a fan.
Beds were comfortable. Pool was a huge disappointment! It looked like an oversize hot tub. Room still wasn't cleaned by 3pm. Had to go ask for clean towels. Thought we had read there was a continental breakfast but there was nothing.
Great value for location. Water for tea was always Luke warm, never hot. Staff seemed a bit confused or absent at times.
Loved the View of Seneca Lake from the Room & the Proximity to daughters College. Also can walk to downtown & along the lake as their constructing a new walkway which will be lovely when finished. The Room stated two Queen Beds, these were not Queen they were Double. The mattress was so sunken & broken down that we had to sleep with a pillow between us so we would stop rolling into each other! The beds are too small for two adults & our sleep was terrible which is the most important aspect for me when choosing a place to stay. Otherwise it would have gotten a higher rating. Also Bathroom floors need a deeper cleaning.
Great location. Nice facilities.
Hotel was fair for the price...it was quiet, could not hear people in the next room which was nice...staff was kind... Hotel was old and needed updating...continental breakfast was sparse....not much food to begin your day with...although the waffle maker was nice...
Clerk that checked myself and others Tuesday evening , Aug. 11, was excellent. Later on that evening she solved two guests problems on WiFi. breakfast not good and area too small.
Clean room. Nice staff
Big bed, clean sheets and towels, no nonsense accommodations for half the cost. A good selection of television channels and free Wi-Fi. It did not feel like being at a cheap hotel. it was a solid deal
Great VIEWS!! Free bike rental and boat ride exceeded expectations!
While the rooms are nicely decorated, the hotel is very dated. The carpet in the hallways are dirty and need to be replaced. Kitchen floor can use some updating. Dents in the public doors show stress. Feels old and needs of an update. Wait staff was nice Only there for one night. The front desk wanted to make us pay more. There was a big discussion about my reservations. Then I showed them my documents and we were shown our rooms. The next morning the same issue came up again about the reservations.
The staff is outstanding. Everyone we dealt with was friendly and helpful. They were also down to earth and treated us like family friend rather than just a guest. Carpets in the hallway were a little dated. Parking is a little tight.
The grounds and their placement on the lake. The room was small, so two people were a tight squeeze.
Resort status Overpriced Spent/old needs renovation everything outdated, furniture , appliances, pool etc
Location Rooms need a renovation.
Quiet, comfortable and elegant The food was great. The wait service was a bit on the inexperienced side. The piano music was not that pleasant
Staff and grounds are amazing, as was the food quality and service. Can't say enough about the staff - just top-notch. And the hsitory behind the hotel is cool. Rooms are a little dated but that was part of the charm. Will definitely go back.
The place is absolutely beautiful and situated on lake Seneca. We were there in the fall and the colors around the lake made a stunning view from our window. The staff couldn't be more accommodating from the bellman to the manager. Five star all the way!
Unique setting with excellent dinner No elevators