Points positifs: Pool was available for good hours 6 AM to 10 PM. Clean comfortable room staff was very accomidating. Literally next door to a Walmart and right near all the main highways
Points négatifs: Had to pay for for breakfast
Points positifs: Location was great, nice hotel, good breakfast.
Points négatifs: Don't care for the mattress, tried different adjustments with no improvement.
Points positifs: Bed smell clean & was very comfortable.
Points négatifs: No toothpaste, toilet seat was dirty
Points positifs: I stayed for one night . The front desk was very friendly and helpful. We also had breakfast in the morning and the fresh omelets were awesome. We had a good time. Definitely recommend this hotel
Points positifs: The staff couldn't have been more friendly or helpful. We were very happy with our stay.
Points positifs: L'emplacement est génial, l'hôtel est agréable et le petit déjeuner est bon.
Points négatifs: Il ne faut pas trop aimé le matelas. Nous avons essayé différentes ajustements où il n'y a pas eu d'amélioration notable.
Points positifs: Le lit avait une odeur et était très confortable.
Points négatifs: Il restait du dentifrice, siège des toilettes était sale
Points positifs: Attached to the Red Door Spa. Fabulous.
Points négatifs: Dated design, rooms and bathrooms are pure function but not pretty or innovative.
Points positifs: We looked forwarded to a nice meal on New's Years Eve and they had a terrible menu. We (8) had agreed on the Kobe steak and they did not have it on the menu. The 3 selections were not normal meals. After complaining we had to leave because of the lack of care by the restaurant bar managers attitude. As a traveler who frequents the Hilton chain it reinforces my decision to stay with the Hilton chain.
Points positifs: view was nice, comfortable, clean, free wireless, but there seemed to be a limit on number of devices?
Points négatifs: we ordered room service and it was late....not sure the eggs were eggs either, suspected they were egg substitute or eggs in a carton or some such thing. more creamers needed for coffee....television sounds travelled from neighboring rooms....would have preferred an included continental breakfast in the dining area.
Points positifs: Staff was super awesome
Points positifs: Mariah checked us in and I was blown away by the customer service she provided. She had an extra room available so she upgraded us, provided us with a few toiletries that we forgot instead if having to buy them in the store, and gave us free Buffett breakfast vouchers. She called the restaurant personally to book our dinner reservation (which we could have done ourselves but it was amazing how she just jumped in with "I'll call for you no problem") every time we passed the counter she greeted us by name and the most impressive part was when she called our room around 6 to see if we needed anything else before she headed out for the evening. I was just floored by her service and how genuine she was. I will recommend this hotel to everyone I know and will for sure be back again.
Points négatifs: Nothing.
Points positifs: Good breakfast, friendly staff, convenient location to casinos and RI beaches
Points négatifs: The sheets were stained and had hair on them. Our air conditioner did not work and when we attempted to run it a weird smell came from it. When we went to shower she shampoo and conditioner that was left for us was half gone. The towels although folded also had fair on them. It was if the room had been tidied but not cleaned. We were extremely disappointed!!
Points positifs: Staff greeting excellent on arrival
Points positifs: Nothing
Points négatifs: The place is totally outdated and run down ,around the front desk smelled,the room I stayed in smelled horrible. The bedding was old,stained and had burn holes in it. The rug was buckled and coming up thru out the room. The toilet seat was chipped and had a crack in it very easy to see,how hard would it have been to replace a 12 toilet seat. And 1 of the best feachers when you turn on the ac it blows straight up at the curtains that just flap in the wind and keeps it from compleatly staying closed. I had to put towels and a book over them just do I could sleep and not be woken up at 6am from the light coming in. But I was woken up anyway at 8:15 am from them cleaning a few rooms right accross from me,really 8:15 slamming doors,vacuumes going on how rude. But I guess for $114.00 I shouldn't expect a clean room or sleep past 8. How or who did they pay off to have 3 stars,are u kidding me the Hilton garden inn has 3 stars and that's a 1000 times nicer than that dump. Will never stay their again.
Points positifs: It was located where I wanted to stay.
The room was good sized and the cleaning staff were invisible, but had obviously been to the room every day
Points négatifs: The "free" hot breakfast we got one day was horrible! Everything was cooked badly or just plain wrong.
They are dong some construction, so the normal dining room was unavailable and there were no exercise facilities on the premises.
The blocked off all the parking next to the building for painting one day (which was half the spots) and neglected to open up most of the for the following day and a half.
Points positifs: Le personnel excellent accueil à l'arrivée
Points négatifs: Room has a very bad smell, the sink was broken and the
Heater of the pool was not working, and one of the reason
Why I went to hotel 6 was because of the pool
Points positifs: I liked the location close to Mohegan Sun, straight shot to casino and resort. Bathrooms clean, beds clean. Great customer service, in and out quickly with payment
Points négatifs: Had to go around building to get to room, no inside access. Have to walk around to lobby from the outside.
Points négatifs: Wifi was slower than 3G.
Points négatifs: La chambre avait une très mauvaise odeur, le lavabo était cassé et le chauffage de la piscine était en panne, et l'un des raisons pour lesquelles je suis allé à l'Hôtel était la piscine
Points négatifs: La connexion wifi était plus lente que la 3 G.
Points négatifs: Very bad service by the housekeeping staff, beds were unclean
Points positifs: The room smelled awful. We had to buy a can of room freshener. The furniture was warn. They didn't provide any breakfast other than coffee. If you had a room on the second floor there was no elevator.
Points négatifs: Friendly and helpful person at the front desk. Good location close to the freeway.
Points positifs: Easy to check in/check out
Points négatifs: Our room was absolutely disgusting. Reserved a non smoking room and it WREAKED of smoke. The room was in terrible shape - we considered leaving and going elsewhere but after a long day of driving we didn't feel up to the task
Points négatifs: Très mauvais service par les femmes de chambre, les lits étaient sales
Points positifs: Loved how spacious the room was and how homfortavke the bed is.
Points négatifs: Bathtub was dirty, the comforter looked grungy looking and it was a bit dated.
Points positifs: Location was ok surrounded by restrauant and stores
Points négatifs: Room smelll of cigarette smoking and even the floor I stayed on, also toilet flush was broken and room was dusty. I Would not stay here again.
Points positifs: close to casinos ,breakfest area looks clean and breakfest is of decent quality.
Points négatifs: Hotel neeeds general updating ,the hallways show heavy sigs of deteoriation and poor maintenace.The bathirooms have poor maintenance ,apliances in rooms look beat up and should be replaced.the beds are ok but general cleanliness could be improved.
Points positifs: Was apprehensive because of negative reviews but what a pleasant surprise! Rooms large and clean, bed comfortable, staff friendly and helpful, breakfast included. Shuttle to Mohegan was on time and driver super courteous! First time staying here but not our last. Hotels closer to Mohegan were double the price and accommodations are not that much nicer; we know because we have stayed there before. Be sure to check on the shuttle before you book as we were told that it is not always a guarantee that the shuttle is running which surprised us as it stated that there is a Friday, Saturday shuttle.
Points négatifs: Actually, no complaints but breakfast should include instant oatmeal and bananas; that would have made my stay absolutely perfect!
Points positifs: The location of the hotel was situated next to a lot of essential shopping needs. Easy short drive to casinos.
Points négatifs: I called Days Inn & Suites Groton Near the Casinos several times to confirm a very early check in time, which they had, not only on the phone with me, but also on the phone with my partner. I explained the situation and yet when we arrived we were denied a room, and unaccommodated with a very rude demeanor. Staff is undeniably unapologetic, and completely disregarding for customer service. Which is a complete shame because the room, the location, and the value was completely fair for the price. However, the hotel we stayed in when we were unaccommodated was, by far, a better choice.
Points positifs: Smelled like cigarettes. My friend thinks we had bedbugs because she has bites all over her legs
Points négatifs: Room was in need of painting and general refurbishment. A/C-heater was noisy and couldn't be used. Refrigerator in room was nice, but again very noisy.
Points positifs: The front desk clerk was very friendly.
Points négatifs: Noise level from the refrigerator and air conditioning was too high for me to rest or sleep . It's an average motel room and not the closest to the casinos .
Points positifs: The staff
Points négatifs: The place was dirty, smelled bad in the hallways and the room. Very dated. Dingy. Moldy. Smoky. Kind of scary.
Points positifs: The rooms were ver y clean. And it was ready for check in.
Points négatifs: the only thing the shower was'nt very Hot.
Points positifs: ça sentait la cigarette. Mon ami croit qu'il y avait des punaises parce qu'elle a des piqûres partout sur les jambes
Points négatifs: The sink is in the room not in the bathroom wich is un comfortable.
Points positifs: The bed was comfortable
Points négatifs: The hotel was old and needed a lot of upgrades to the building and rooms. Ceiling had water stains, carpet was grungy, the microwave was broken and would not stop ticking like a timer (super annoying), the a/c was loud and old. Cosmetically needed a ton of work. The pictures online were deceiving and made the hotel seem cleaner and more updated than it actually was.
Points positifs: The staff.
Points négatifs: Room had some bugs in it, water in the whirlpool was cold, breakfast was terrible very limited option and the floors always smelt like weed.
Points positifs: remember your name, check and out was quick. Very knowledgeable about area.
Points positifs: Good price, good location, front desk attendant was courteous, room was a good size, plenty of room. Bathroom was small though and dated, good size refrigerator and small microwave.
Points négatifs: Not very clean, housekeeping isn't on top of things. Elevator was disgusting. Continental breakfast was a joke. Stale English muffins, bagels, toast and thawed eggos and 2 toasters, one cup of yogurt (not on ice), and 2 apples. Building is very dated. Didn't even attempt to look at the pool.
Points négatifs: Plastic covers over the hallway carpets. Patches over the ceilings wall paper peeling. Key cards didn't always work. Fake balconys.
Points positifs: Breakfast.
Points négatifs: Bedding, shower curtain, and carpet smelled.
Points négatifs: Mold smell in hallways
Points positifs: It was nice that there was a frig and microwave in the room.
Points négatifs: The toilet ran and staff didn't fix it or offer an alternate room. The frig also made a tapping noise non stop. The noise between the two kept us up all night. The door handles were coming loose Sll over the hotel. The pillows were terrible. THE Poil area was carpeted and soaked. It felt gross under your feet. The hot tub wasn't very hot either. Breakfast was all frozen pre made waffles and pancakes and the cereal sugary stuff. The coffee wasn't good either.
Points positifs: Had a very small balcony to help with smoking
Points négatifs: Had bed bugs
Points positifs: Great value ,friendly service and a great Indian restaurant on site. Not a 5 star but definitely a great value.very clean and comfortable rooms with a modern look.
Points négatifs: Very ghetto, horrible smell in the hotel, the receptionist was yelling at someone on the phone, people in there were very trashy. So bad, I decided to go to the Hampton inn. Right down the street.
Points positifs: Bedroom ok for the money, bathroom fan too noisy.
Points négatifs: Common areas dated, dirty and smelly; graffiti in elevator. Room key card neede re-programming each night of stay.
Points positifs: I did not like anything besides free parking on site.
Points négatifs: Dirty pillow sheets, and towels! They both still had makeup on them and hair. Lighting fixtures didn't work, beds were uncomfortable, carpet had stains on them. There was an overwhelming musky smell throughout the motel hallways and it lingered in the rooms. I have a strong feeling this place houses homeless families, and there was a bunch of loitering throughout the parking lot and hallways. The mirror in my room had graffiti carved into the wood frame. Ugh just over all a terrible terrible excuse of a motel. Very disappointed you would think a motel chain was decent, this place is just disgusting I felt cleaner sitting in my car after checkout. I only paid $52 for the night after taxes but even that was pushing it for this place.
Points positifs: The price, location
Points négatifs: I was in a non-smoking room that smelled of cigarettes. The comforter on our bed was riddled with cigarette burns. Kind of skeevy.
Points positifs: price
Points négatifs: coffee maker was broken and they did not have another one to offer. they said they are fazing out coffee makers in rooms.
Points positifs: Nothing place was awful
Points négatifs: Everything was filthy
Points positifs: Il n'y a rien.
Points négatifs: Très ghetto, l'odeur est horrible dans cet hôtel. La réception était en train de hurler sur quelqu'un au téléphone, les personnes sur place étaient très vulgaires. Donc pas terrible. J'ai décidé d'aller au Hampton Inn. Juste en bas de la rue.
Points positifs: Chambre correcte pour son prix, la salle ventilateur trop bruyant.
Points négatifs: Les espaces publics daté, sale et nauséabond; le graffiti dans l'ascenseur. Chambre carte-clef chargée de la programmation pour chaque nuit de votre séjour.
Points positifs: Room smelled like a bunch of mobsters had spent the day playing poker.
Points négatifs: The deeply engrained smell of cigarette smoke in the room. When I asked for a new room, they said no. Pretty sure all the rooms are smoking, so there was no reason to switch.
Points positifs: Price
Points négatifs: "Continental Breakfast" was coffee and cereal. Half of electrical outlets in room didn't work. Water in bathroom backwards - hot instead of cold & vice versa.
Points positifs: For an inexpensive stay, it was clean and smelled good.
Points négatifs: Our "King" room was more of a full size bed, and the bed wasn't terribly comfortable, although not so bad we couldn't sleep on it.
Points positifs: The location was the best and only thing good about this place
Points négatifs: Everything. We had only booked for two nights and had to extend our stay. It was a pretty much sold out weekend for all area hotels so, we had to stay another night in this location. They no longer had the inadequate room that they had originally give us because the night clerk didn't tell them we wanted to extend, and offered us a smoking room for a total of $102. By the time we got to the room it was very late. My sister was staying at the Navy Lodge(which she loved) and told me they had left her a message that they had an additional room. Because of my stupidity of not asking her how much($75) we decided to stay here. It looked like someone had gotten sick to their stomach on the front door mat. The toilet didn't flush. My husband had to kill a number of flys. The room was dirty and run down. We left our luggage in the car because of the smell and had to run in and out in the early morning hours, in our sleep attire, to get our cloths for the day. The toilet didn't flush, the smell from the smoking had permeated the pillows. We had to wrap our sweatshirts around the pillows and crushed the two little bar soaps they provided, into the pillowcases. The light didn't work, the bed was bad, everything was so bad, I can't even comment anymore. Kayak needs to drop this location.
Points positifs: Easy check in
Points négatifs: Grimy, there was a hole in the wall in bathroom. Sheets and linens icky, we slept with our own blankets, used towels we bought at the Walmart near by. will not return or recommend!
Points positifs: NOTHING
Points négatifs: Staff were RUDE. Room wasn't even cleaned when we checked in. Beds weren't made. There was trash everywhere and a dirty pair of underwear hanging. Disgusting!!!!
Points positifs: price
Points négatifs: everything else
Points positifs: We were only staying for one night after visiting the casino. The bed was comfortable. The room is outdated and the toilet didn't flush on first try but overall for a short stay it was fine. We had a cheap rate so it was totally acceptable for what we spent.
Points positifs: It only costed me $60 for the room. Worst $60 I've ever spent.
Points négatifs: Bugs. EVERYWHERE. Stains on all the beds and bedding. Stains that look like blood on the mirror in the bathroom. Broken furniture. I didn't find any bed bugs, but I also don't know if I missed any. I still made sure to wash everything I brought home with me in extremely hot water. DO. NOT. STAY. HERE. Spend the extra 20-30 bucks at the days inn.
Points positifs: Cheap hotel, won't stay here again!
Points négatifs: Everything!
Points positifs: Le prix
Points négatifs: Le "Petit déjeuner continental" consistait de café et de céréales. La moitié des prises électriques de la chambre, ne fonctionnaient pas. L'eau de la salle de bains était montée à l'envers - chaud au lieu de froid et vice versa.
Points positifs: Un hôtel bon marché, je ne reviendrai pas !