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close to the airport clean O.K. service no beach towels Hygiene amenities are in dispensers - soap/shampoo no lotion no real concierge service
the Internet did not work, the shuttle could not pick me up.. no restaurant after a certain hour at $157 a night this is a rip off...
People at desk are sweet but not sophisticated in terms of customer service. When they checked us in they gave us the keys and we dragged our suitcases up 5 stairs thru security doors to a room WHICH WAS OCCUPIED!!!! Oh my gosh, late and tired, we returned to the desk, leaving some luggage at the first location, but then we were moved to a room on the total opposite corner of the facility! They should have had someone move our bags to the new room. There are inner doors that require the room key which are very hard to open.
The staff was nice, AirPort shuttle was good. The location is poor, the beach is not well suited for swimming, the place desperately needs renovation. Stay in Lahaina or go camping instead.
Upgrade... Towels look old... Found cockroach in one of the beds...and curtains are stained and ripping! Just needs to be up dated
Close to the airport with easy check in. Cramped rooms, overpriced for what you get, recommend for business travelers only.
Nothing Staff was rude and to overcharge for anything else that was not specify in the reservation
cool room Front desk didn't have my reservation. Many homeless people loitering around place, the room smelled weird.
I loved the green filled courtyard and gazebo with an ocean front view, and the pool on the roof. Decent coffee in room. Also, I liked the movie rental kiosk. I didn't like that the rooftop pool had to close when the rooftop restaurant opened, at 5pm. Disappointing for the kids, and I didn't look/notice if the times were written on the website,
Hotel was convenient to airport. Hotel is older with few amenities. The beach is in the harbor so the water is not very clean. I only stay here if I fly in a day early or fly out a day late to save on airfare while using my timeshare. I could not imagine staying here as my primary hotel for a week or more. Internet is very slow and room was musty/damp smelling when we checked in. There were fans in the hallway blowing into another room to dry it out. Could have been from the high surf a few days earlier.
Large room beautiful view room beside elevators and still cost $310/night No airport hotel shuttle provided
Convenient. Comfortable. I liked getting asked preferences ahead of time and text responses back. Extra fees--resort fee and parking fee.
La chambre était vraiment très démodée. Pas très propre
La situation géographique par rapport à l'aeroport. Hôtel correct mais pourrait être d'un bien meilleur niveau s'il était rénové. Dommage ! Parking payant de 5$ par jour abusif compte-tenu de la situation dans la ville. Chambre vieillotte et climatisation inefficace.
La localisation de l'hotel: excellent pour quelqu'un qui souhaite avoir l'ambiance du vrai Hawaii. Le service du personnel était aussi très bien. Et la chambre elle-même était de grande qualité.
L'hôtel est très ancien et qu'il a une odeur de moisi. Le parking est horrible. Le personnel est très gentil. Nous avons passé notre dernière nuit dans cet hôtel pour être près de l'aéroport. Je ne retournerai pas à cet hôtel.
La gentillesse du personnel en général et plus particulièrement lors du petit déjeuner . Le parking payant qui n'est pas stipulé avant : 5 US par jour et internet payant ..
Il est bien situé. Lit moyennement confortable, accès pénible après 18 h, ascenseur mal situé (trop loin), identification de l'hôtel difficile à voir de la route.
Beautiful setting, excellent and friendly staff. clean rooms. Good snorkling and swimming. Excellent laua excellent food and show. Resturant food could be better.
Room was functional and large enough great ocean front view. No HDMI Input on the flat screen TV so could play my iPad movies. Bathroom was a bit small not particularly functional and a bit dated. Long walk to the large self park garage at closer smaller lot always seemed to be full
Hotel was excellent and beach/views exceptional
Amazing location.. Staff were not really friendly. Had to really struggle to find the laundry area in Sheraton. I asked one of the staff he just shrugged and walked away.. I would say half the people were happy & welcoming with "Aloha" other half didnt bother and they just wanted to work to get paid.
Black rock beach is pretty nice, with good snorkeling. Rooms are good-sized. Rooms not as clean as we would like. Bed only so-so. Pool was overcrowded. Restaurants overpriced. "Resort fee" and daily charges even for self-parking.
Great amenities. Black rock cliff jumping and snorkeling right off the hotel beach. Easy access to Lahaina. Big family hotel
Proximity to beach 1st floor family suite - room was not aired well. Had the smell of a closed up space that hadn't gotten opened for a while. Beds not comfortable. Other amenities were good - e.g. bathroom supplied
Staff was exceptionally helpful, even trying to assist with a rental car issue. We had a "garden view" which still had some partial views from the balcony, but only had one chair and not a lot of room for more. Location was great as there were several off premises dining options. The hotel no longer has a beach, so getting a chair on the beach was not an option. Snorkeling at black rock was fair, as the fish life was not abundant and it was crowded. Drinks were inconsistent, with great descriptions but no balance.
the room, the view from the room not enough capacity at the pool for a large amount of guests, not enough sports in the shade during the day at the pool
Location beautiful. $35 daily resort fee. Room was very dated needed refurbishment. Old carpet slow drains.
Brilliant location, nice views, good cultural activities. Disinterested staff, confusing parking, excessive resort fee, underwhelming club lounge, poor elite recognition.
I liked the friendly courteous staff and the no tipping policy. We ate at the restaurant and the pub across the street and the meals were good and fairly priced. There was nothing to dislike about our stay
Beautiful grounds, staff is fantastic. Pools were nice. food was a little pricey in the restaurant but it is a luxury hotel so is along with that.
Staff was very attentive, grounds were well maintained,our room looked to have recently remodeled and was in excellent condition,no a/c but with the shuttered windows it was very comfortable. When we were there they were remodeling most of the sea cabins,looks like they were doing a excellent job. We only spent one night but I am sure all the activities would have been top notch Would have been nice to have some less expensive dining options.The hotel is pretty much the only game in town
The property was beautiful, spread out on a beautiful spot in Hana. The Preserve Kitchen and Bar were not impressive for the price. Similarly, the room and resort as a whole were a bit lacking compared to the price.
gym bar was for young only
The room is fantastic and the bed was super comfortable! And amenities! Oh the amenities.... The pool could have been more appealing especially since you HAVE to pay the resort fee.
I stayed at this hotel for the first time 2 years ago and had a good experience. I had a 1-bedroom suite and it is perfect for an extended stay. The rooms are very roomy and comfortable here. Some of the front desk staff were not very friendly or attentive. I found the porters and the housekeepers to be the most friendly and would greet me with a smile and say hello. The front desk staff looked bored and every time that I walked up to the front desk, they were looking at their monitors and it took them some time to finally look up to greet me (without a smile). Not sure why they have to be looking at their monitors when no guest is at the front desk. They should be trained to be aware of who is walking up to the front desk and raise their head and make eye contact with the guest that is approaching the desk. This happened each time I approached the desk and there was no guest at the front desk and the staff were not on the phone. Not sure what was so interesting on their monitor. Leads me to believe that they are surfing the internet or something......
Great location. Nicely appointed room. Great lobby. Food was very good. Stayed Feb. 2016 4 nights. We were on ground level and discovered a cockroach in our bed after our first night. Management was quick to respond as we requested the room be sprayed. Next day we came back to the room to discover a small lizard hanging on the inside drapes (we had never opened the balcony doors). We requested a change of room thinking we wanted off of ground level and they moved us up to the sixth floor. Cockroaches were even a worse problem. Again discovered a cockroach in our bed and when you turned the light on in the bathroom they ran off the counter. Front desk clerk suggested that this was possible in a tropical climate. This was our third stay on the islands and the first time we ever encountered cockroaches. Management needs to be more proactive with a pest control program. Made for an uncomfortable stay and would not return. Not good value for the money!
Location Room was too dark and popcorn ceilings
Loved that it was just a short walk to the beach. And the staff were super friendly which was great. There's an additional $20/day resort fee.
I was pleasantly surprised with how affordable and accessible this hotel is. You're a short 5-minute walk from one of the best beaches on the island (there are many). There entire hotel was very clean and the hotel staff was friendly and knowledgeable. I will absolutely be booking with Maui Coast Hotel the next time I head to back. I am a resident of Honolulu, on the island of Oahu, and am familiar with many hotels - this hotel has a charm and simple beauty that couples with price and easy access to the beach for an excellent choice. There's a standard daily fee of $20 a day(typical) for access to things like the wireless internet network and the pool, but the reason I state this as a negative is that they are not very clear about this charge initially and there's no way to decline the facilities for removal of the charge. Again, not a big deal but I felt I should mention it.
Nothing Black mold in bathroom!!!!
The hotel was wonderful, very beautiful facility. The staff was wonderfully friendly. Very nice facility and grounds.
some irritant in the room caused cough- air conditioner, carpets. Needs updating
Very well-run hotel that has given a lot of thought to amenities. Bathrooms were a bit small.
The pool side restaurant was fair priced for food and drinks. Both of which were prepared very well. Breakfast at the main restaurant at the front of the hotel was also very nice. The one bedroom suite was spacious and nicely appointed. It was very clean as were the hallways and common areas. Front desk employees very pleasant. I am sure we will return. We are not big pool people; but, the pool area and the chair seating area is not large. The hotel is on the opposite side of the ocean which might disappoint some, we knew where it was located and we were fine with that.
All aspects of the Marriott were amazing-clean, friendly, professional and truly made us feel like guests. We couldn't believe the size of the lawn!
staff were friendly and accommodating. veryhelpful. Liked that shuttle took you around. not so scenic near airport
- 9 out of 10 of the staff members were enthusiastic, extremely helpful, and friendly. - The rooms were well designed and well decorated - The free shuttle rides for anywhere within three miles of the hotel was wonderful. - proximity to airport - The bistro appeared to more like a local starbucks than a place for guests to relax. Quite a few non-guest meetings/gatherings were taking place - particular staff members appeared to be a bit cold and "going through the motions" of hospitality. Not as warm and welcoming as the other staff members. But the warmth of everyone else was WAY more noticeable. - The distance from popular attractions makes this hotel just an overnight stay location for travelers
Location near airport. Inside the hotel it was cool but just as humid as outside. Clothes never really dried out.
Can't beat the price and value. Room was well appointed, very clean, with modern upgrades. Wifi was fast too. There is no commercial kitchen on the premises, so they cannot prepare breakfast for you. So only a continental breakfast is available. But it's still a nice spread. Best part, IMHO is the panini maker.
Spacious, comfortable. Very close to beach. Nice complex. Nice amenities. We would stay here again. Just need to be assertive with management company and would have been real nice had the unit had a "spot" check clean before checking in--suspect it had been cleaned probably several days to week or so before we got there hence the dead roaches in silverware and pots/pans drawers... Particular unit had roaches; dead carcasses on floor and in kitchen drawers and live roaches in kitchen cabinets. Several areas had not been cleaned-top of refrigerator which was open (no cabinets above) excessively dusty with multiple dead gnats (probably) due to the leveler windows directly above the appliance, and "entertainment" unit in living room clearly had not been dusted for a long time. Several light bulbs and light fixtures didn't work when we checked in so had to call to get fixed. Guest toilet didn't flush: flushing mechanism stuck that maintenance had to repair. Never received detailed email about how to check in so ended up calling Kumulani Vac. Realty to get info when we got to building. Also called Kumalani Vacation during office hours and left voice mail about unit problems and no return call. Ended up calling 5-6 hours again until someone answered phone and responded by sending unit manager/handy man to address some of the issues.
Accueil, équipements de la chambre, efficacité de en cas de problème (exemple : réparation lampe), air conditionné agréable même si bruyant, linge de lit changé quotidiennement, emplacement idéal sur la plage, internet sans fil dans chaque chambre juste le bruit de l'air conditionné et problème internet qui a duré deux jours
Le respect qu'a son personnel vis à vis des clients, sa proximité de la plage puisque nous sommes sur la plage et le calme
La proximité de la mer dans un environnement très agréable Le premier petit déjeuner soit disant offert n'en était pas un mais c'était en réalité une façon de nous faire assister à une présentation d'excursions proposées par une agence
La situation geographique et le confort des chambres qui est tres insufisant pour le prix. Beaucoup de bruit (on enttend les personnes de la chambre voisine) et la chambre qui est sombre et petite.