Points positifs : Nothing. I lost $65 dollars because I assumed I could use my debit card as a credit card like I can everywhere else.
Points négatifs : I came to pick up the car after paying online and having everything setup. I could not get the car because I dont have a credit card and the guy wouldn't take my debit card, eventhough all he needed it for was a $200 hold. Also no refund because the cancellation fee is the same as car price.
Points positifs : Very nice staff and very clean vehicles
Points négatifs : Nothing, the lady who gave me the car was very nice and really polite. Will definitely be renting from y’all again
Points positifs : The woman who helped me was friendly and efficient. The whole process was easy. I will definitely rent from Hertz again.
Points négatifs : All great!
Points négatifs : Employees had a poor understanding of how to use reservation system. Customer service was lacking and employees argumentive
Points positifs : Very easy pick up and drop off.
Points positifs : Very easy to pick up and drop off. The price quoted was as what I paid.
Points négatifs : It looked like the vehicle wasn't cleaned. It was generally clean but could have been better.
Points positifs : Staff was nice and very helpful
Points négatifs : My car wasn't in the stall it was supposed to be in so I had to walk around to find it and then when I did, there was trash left inside it. Not a huge deal but I guess when small easy to fix details like that are wrong it kinda scares me because I have had bad experiences with rental agencies
sneaky charges added to bill
Points positifs : clean comfortable car
Points négatifs : significant charges added to bill without explanation. tried to call the location where i rented car, no answer. visited website for charges explanation according to receipt i received (hertz.com/chargeexplained), which doesn't explain anything. Very upset.
Points positifs : I had great service both at the El Paso airport and when I returned the car to the Abilene, Tx airport
Points positifs : quick hassle-free service.
Points positifs : Rien. J'ai perdu 65 $ parce que j'ai supposé que je pourrais utiliser ma carte de débit comme carte de crédit comme je peux partout ailleurs.
Points négatifs : Je suis venu chercher la voiture après avoir payé en ligne et avoir tout l'installation. Je n'ai pas pu obtenir la voiture parce que je n'ai pas de carte de crédit et le gars ne prend pas ma carte de débit, même si tout ce qu'il avait besoin pour était une attente de 200 $. En outre, aucun remboursement car les frais d'annulation sont identiques au prix de la voiture.
Hertz possède 1 succursale à Abilene. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.