Points positifs : Anthony was amazing. He is the perfect of example of what customer service should be. There was an issue with the price of the rental. It did not match my reservation. Anthony did not challenge it at all. He immediately got on the phone to try to fix it and did not stop making calls until it was resolved. I appreciated that more than he will ever know.
Points négatifs : I drove from IA to NV. The change oil came on in Utah.
1st time renting here, a good experience!
Points positifs : The price was excellent for a week rental. We arrived and were promptly taken care of. The process took less than 10 minutes. Staff were nice and the car we were given was bigger than what we thought we would get. It was a pleasant surprise and the car, a Dodge Journey was a perfect fit for our family. The return process was the same, quick and easy. Will rent from here again.
Points négatifs : Everything was great, nothing negative to report.
Great Price for good car and fast service
Points positifs : Price. Price. Price! Good customer service, no waiting, They agreed to let me pick it up early when my plans changed. Came with bun-warmers which my wife likes.
Points négatifs : exterior had not be washed. No problem, we were driving in a snow storm so it would have been dirty 30 min after pick-up anyway.
It was NOT at the airport
Points négatifs : Getting to the airport and finding out that the rental was 16 miles away.... at the city Herrz, not the airport Hertz. No cabs, no Uber, 45 minutes until closing time.
Points positifs : Please remember to put the car in the name of the person picking up the car. Customer service was going to charge me extra to change names but then did charge me same rate.
Points négatifs : I wish you could specify the car you would like. The Nissan Sentra was not nearly as comfortable as the Chevy Cruze we rented a month ago. It would be nice if they tell you the gallons the tank of gas holds.
First time renting
Points positifs : It was worth prepaying for first tank of gas.
Points positifs : Good experience with Hertz.
Points négatifs : Did not like the type of car at all.
It was a great experience
Points positifs : The rental was at the airport and there was no wait time. Loved the GPS that made it easy to find my way
Points négatifs : nothing
The staff in Dubuque was helpful, knowledgeable an
Points positifs : No pressure sale spiel! Helpful accommodating staff
Points négatifs : Nothing!
Hertz Rental is a joke
Points positifs : Nothing...
Points négatifs : I dont have a credit card....so after I drove 45 minutes to get there SCOTT tells me than I can't rent a car and to try calling a buddy to use his. I had cash and my debit card with over $5000 in it. Nope sorry. Can't use that...come back tomorrow maybe....is what SCOTT said. So I went up the road...like SCOTT suggested to ENTERPRISE...guess what...I rented a car from them with my debit card! Thanks Hertz...you suck!
Points positifs : The drop off in Dubuque was very easy compared to what I expected. I was expecting there to be an inspection of the vehicle, but because I had chosen to fill the car myself, all I had to do was drop off the keys, and the charges came through for the exact amount I was told they'd be.
Points négatifs : All I did was drop the car off at the Hertz Dubuque office, and that went well. There was nothing I didn't like at this location.
They Lied to me
Points négatifs : So I registered online, and called in to confirm my registration, but when I went to pick up my car they said they only take credit card. When I was on the phone the gentleman said I just need a card on file, but the lady at the front desk said it must be credit card. I do not carry a credit card on my only debit. She told me the change was very recent, so they did not have the courage to send me an email with the change.
Hertz possède 1 succursale à Dubuque. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.
Non (selon nos données)
Non (selon nos données)