Points positifs : Great car, quick service, good price.
Points positifs : It was a perfect experience
Points négatifs : Nothing at all !!
INCREASED THE PRICE OF ONE DAY FROM $32 TO $139
Points négatifs : Horrible. I was forced to keep the car longer since I WAS DROPPING OFF LATE and they were trying to charge me almost 3x for one day. Horrible. Never renting from them again.
Points négatifs : I did not like that when I went to pick up the car they charge me an additional $200 for a deposit in a sneaky back handed way. First they said I needed to swipe my card to verify that it was the one that was used in the online purchase, and told me that they were not going to charge me anything. Then they said that they where going to hold the $200 deposit until the vehicle was returned. The deposit was not release until 5 days after the vehicle was returned.
Additionally, the vehicle was really dirty and the power supply did not work so i was not able to charge my phone.
Points positifs : The staff was very friendly.
Points négatifs : Didn't tell us how the Easy Pass worked. I'm a german Customer so I didn't know. I Hope that I don't get a fine.
They didn't have the car size I needed
Points négatifs : I had to cancel and they waited EIGHT DAYS to return my money.
Room for improvement
Points positifs : In person, the staff at the Fredericksburg, VA office were very nice and helpful. I dropped off after hours, and I realized that I forgot to refill the fuel, I called the office first thing in the morning and they allowed me to come back and fill it to avoid the $9.99 a gallon charge. Once I was able to find a location with a car for an exchange (due to car issues) they were quick and friendly.
Points négatifs : The original car I rented to drive from VA to IL had some issues, the major one being that about 2/3 the way through my trip, the RPMs were running very high, and as I accelerated to merge onto the highway it was rather shaky and loud. When I arrived to IL, the Fredericksburg office was closed, so I waited to call until the next day to see what my options were for my return trip. I tried 5 times the following day, and no one answered. The day after that, I decided to try the office one more time before calling corporate. They answered and said that I could take it to any Hertz in IL. I was in rural IL, so once I found a location that was still open (as in, not permanently closed), they could not guarantee that they had a car available. I then called another location (1 hour away) and they said they could have a car within an hour. I arrived approximately 1.5 hours later and they told me they did not have a car available, but directed me to drive across town to another location. Once I arrived, they had a car and it was a quick process.
Best rental ever
Points positifs : I usually rent from a different company but Hertz had better pricing so I gave them a try. The rental process was quick and easy, the agent scan the car prior to my seeing it so I only had to walk around it and make sure everything matched his assessment. My rental was upgraded and the choice was a joy to drive. I definitely will give them more business if this is the norm.
Points négatifs : Not that I disliked something they did because they certainly couldn't have prevented the nail in the tire. But I called customer service, they gave me a location of Firestone to get the tire fixed or replaced at Hertz expense. Firestone did a great job getting me in/out in less then 45 minutes with a new tire. Great service from both companies.
Points positifs : The car I wanted was ready and available. Agent did not pressure me into anything I did not want.
Points négatifs : Getting out of the parking lot was hard due to ongoing roadwork.
Awesome and enjoyed the vehicle
Points positifs : I enjoyed the van and all the gadgets it came with.
Points négatifs : Would have enjoyed it having the Virigina HOV pass since I had more than 3 people.
Fredericksburg, VA Getaway
Points positifs : The staff at the pick-up location in Fredericksburg, VA was awesome! :-)
Points négatifs : That my rental had to end and I had to return the car. :-(
Smooth as silk!
Points positifs : The associate in Fredericksburg made the process effortless.
Hertz possède 1 succursale à Fredericksburg. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.