Points négatifs : The rental car agency did not have a vehicle for me, even though this was a prepaid rental. I have not found a place on the Kayak app where I can request a refund, so I have asked my credit card company to file a claim to get the refund.
Points positifs : The car had a tire with a small leak so I had to return it. The rental place was about 40 min from my home so very inconvenient. The young man at the desk was very very nice and apologized several times. He also didn't charge anything - of course I didn't use the car hardly at all due to the low tire pressure.
Points négatifs : Would have been difficult for anyone to know the tire had a leak as the low pressure warning didn't come on until after I left the dealership. Again, the young man was excellent.
Points positifs : It was the easiest car rental I have had so far. The staff was great, the car was great it was quick and easy. Highly recommend!!!
Points positifs : Super easy, friendly, efficient, and smooth
Points positifs : First time renting a car in over 20 years. The website was user friendly and when we picked up the car your staff were friendly and answered our many questions. Both pick up and drop of were smooth and pleasant because of your staff. The car was also pleasant to drive with plenty of room for our luggage. We will definitely be referring you to friends and family as well as ourselves using you again for future trips. Thank you!!!!
Same old tactics
Points négatifs : I showed up an hour early and I was told that my car was not ready but that I could take a different one for more money ,I told him that was ok that I will wait and my car showed up 5 minutes later ( was always there). I was told not to smoke in the car ( I don’t smoke ) and the car stinks as cigarettes
Points positifs : The gentleman who did our reservation was very nice.
Points négatifs : The neighborhood of the location seemed a little sketchy.
Points positifs : Cleanliness and ease of pickup
Took a long time.
Points positifs : Staff was friendly. Car ran fine.
Points négatifs : When I first arrived to pick up the car I realized I had forgotten my wallet. That was obviously my fault and I had to wait about 25 minutes for someone to bring it to me. It then took almost another 35 minutes before my vehicle was ready even though I was the only customer in the place. The car I was finally given had only three quarters of a tank of gas.
Points positifs : Pick up and drop off was super easy. Great costumer service. We had the same person help us at pick up and drop off and she waa very friendly. Car was clean and we had no problems at all.
Points négatifs : the car was dirty when we got it
Points positifs : Customer service was good
Points négatifs : When I dropped off I had to wait as there was only one person up front. My daughter and her 2 week old baby had to wait in the hot AZ sun for me to Finnish!
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