Points positifs : It was a fast process
Points négatifs : Nothing
Points positifs : It was just a drop off, but it was easy at that small Hailey-Sun Valley Airport...very personable!
Good Rates Good Service
Points positifs : Appreciated the upgrade on arrival. We needed the size with 5 adults.
Points négatifs : Nothing
Excellent customer service
Points positifs : Counter personnel were professional, courteous, and helpful.
Poor service at desk
Points positifs : Hers agent did not come out. After a free minutes went behind the kiosk to see if anyone was around as no bell or instructions as to what to do if desk unmanned. Agent on phone so went back to front desk. 5 minutes later went back again, agent on phone, asked when we could get service, rudely responded “when I’m off the phone”
Wrong car, penalty for drop off
Points négatifs : Hertz gave my 84 year old mother a huge SUV to rent! I rented her a full size sedan (Nissan Altima or similar), and when she got there, Hertz said it wasn't available. That is not ok. The SUV was far too large for her to drive, she isn't used to it, she had to sit up as tall as she could to see out, for the whole drive to Boise (she planned to drive there and back). I talked to her on arrival and she was in pain and upset. We decided she would not be driving it back to Sun Valley and I called and tried to get it to drop off in Boise at the airport. They said there would be a $100 charge. This is not acceptable. There is a reason we book what we book. It should've been not available to rent online if it wasn't available. I drove her home and she was in pain the whole way due to that car.
COUNTER WAS NOT OPEN WHEN FLIGHT ARRIVED.. I HAD PRE PAID RESERVATION
Points négatifs : COUNTER WAS NOT OPEN WHEN FLIGHT ARRIVED.. I HAD PRE PAID RESERVATION .... i HAD PLANNED TO TAKE TAXI HOME DUE TO THIS PROBLEM BUT FELL ENTERING TAXI AND ENDED UP IN EMERGENCY ROOM WITH CUT THAT REQUIRED 22 STITCHES... VERY VERY UNHAPPY WITH HERTZ AND OUTCOME TO THIS RESERVATION..... KNOWING HOW THESE THINGS WORK I AM SURE I STILL GET CHARGED ! ! ! ! email@example.com
bait and switch
Points positifs : Very nice, brand new car
Points négatifs : My booking was made through carrentals.com for unlimited miles at a good price. Prepaid to lock in the price (nonrefundable). When I picked up the car, the contract was written for limited miles. I had to call in to Hertz customer service to upgrade the contract for a higher rate. Carrentals.com has no customer service phone line naturally. What a bummer!
Points positifs : Gave us nice suv. No problems.
Points positifs : service was great car was great
Points négatifs : would prefer to know where to park it upon return or have someone outside to collect it for those times I'm rushing to make a flight, but otherwise good experience
Not the car I ordered
Points positifs : Easy pick up and drop off
Points négatifs : Ordered full size and got SUV. Did not have full tank of gas; car smelled and was dented
Hertz possède 1 succursale à Hailey. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.