Points positifs : Marcos in particular was so helpful, courteous, friendly and polite! He answered all my questions with ease & knowledge! The cargo van we rented was clean and fresh inside. It drove amazing---a 23 hour drive for us to our destination with comfort, excellent gas mileage and very sturdy!! We have absolutely zero complaints with the vehicle and we would rent it again if we need another cargo van to transport our huge cargo load! Highly recommend!
Points négatifs : Perhaps if the rental business was open until 5 or 6 PM? Not an issue for me but for other renters it might have been helpful to have those extra hours.
Points positifs : I was given a compact car, and requested an economy at the pick-up location. The workers were not wearing masks at the pick-up location, and the outside of the car was completely dirty (I have pictures). I wanted to return the vehicle two days early, and they wanted to charge me an additional $140-300. I will think twice before renting with Hertz, I've never had so much difficulty and I've tried several car rental agencies.
Points négatifs : Getting the car I wanted, clean. Flexibility in dropping off, and interacting with individuals wearing a mask- for everyones safety during a pandemic.
Points positifs : Absolutely nothing about this hertz was enjoyable every time we would show up nobody was in the office and when we called they always said they were “outside cleaning cars” so idk it was very annoying plus they don’t allow debit cards
Points négatifs : Customer service and not having me drive back there three times for them to tell me something else I needed instead of just telling me everything I was going to need to even rent
Points positifs : The car
Points négatifs : Run a credit check if you’re using plastic, but do not accept cash.
Points négatifs : Interior rattling
Points positifs : Jason the staff member was very professional and apologetic as my vehicle wasn’t available for a few hours.
Points négatifs : Third party bookings need to be guaranteed bookings, the attitude is very unprofessional when booked through third party bookings which the customer is not aware as I’m just booking online
Smooth, friendly process
Points positifs : The employees were kind and professional. The pick up and the drop off went smoothly. The car was clean and in good condition.
Points positifs : They were fast and friendly
Points négatifs : The truck wasn't clean in the inside a water bottle and hair clip left inside from previous renters.
Excellent one-way alternative to a group shuttle
Points positifs : Kayak found a great one-way rate, pick-up was easy, and the small car fit our two adults and six suitcases just fine. The Las Cruces return agent was excellent.
Points négatifs : Drop-off was a little confusing because there was no Hertz sign visible at the designated street address and no one at the El Paso pick-up office told us it would be located inside a hotel. Once we found the Hertz agent in Las Cruces, return was super easy.
Points positifs : Very friendly staff
Points négatifs : They did not have the type of car I had reserved.
Points négatifs : Wrong car not the one I rented,.......
Points positifs : The guy who helped me was a good salesman and I'm glad he made me aware of the upgraded car which I took.
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