Points négatifs : We were misled about extra fees.
Points négatifs : Car had dog hair all over. Driver seat dirty and car smelled
Points positifs : Clean and new vehicle. Bigger than class that was reserved.
Points négatifs : The agent at the check in counter did not appear prepared or informed and presented information that was false. He tried to impose incorrect pick up/drop off terms of my rental even after I had made previous arrangements with them.
Points positifs : convenient
Points positifs : Car was clean and ready at time of pickup.
Points négatifs : Well after inspecting for damages checking out the entire car all seemed well. I got home and found the registration sticker expired 4 months earlier. I was not pleased!!! That should be on the checkoff list, too worried about dents, scratches, any defect I could be charged for didn't notice the expired sticker. Had a few snags trying to get a replacement car but all worked out in the end. Luckily I was renting the car locally and not driving any long distance worrying I was going to be ticketed in every town.
Great experience and customer service
Points positifs : Jerrod was very professional, car was comfortable, they enforce no smoking and it was not a perfumed car, rates were reasonable and car overall was nice. Might have needed a tiny more detail.to cleaning, but overall very good.
Points négatifs : This is a stupid system area one is allowed to reserve a car… And it looks like there is a car to be reserved… But when you make your way, finally, to the rental car location… How often they actually don’t have a car for you, and have never had a car for you. This is totally totally stupid.
Points positifs : everything worked as advertised
Poor customer service
Points négatifs : The service was very poor in libertyville. The agent did not try to help Plus out at all when we wanted to upgrade and when we were asking about the second driver fee. The service was so poor that I almost wanted to cancel and was told By the agent to call the 1-800 number because he couldn't cancel the reservation.
Points positifs : Very easy to set up the rental
Points positifs : Nothing!!!
Points négatifs : I rented the vehicle online a week in advance to get a call 2 days before leaving to be told that the vehicle I wanted to rent was not available at any close location and wanted to give me a full size vehicle which was smaller than what I wanted for the same price, no discount or consideration for the mistake that was made. Need better communication if they are going to offer rentals thru other websites connected to them regarding what is available and what is not!!! Will not be going back here any time soon!!!
Rented a Car for Road Trip
Points positifs : Services was great. Greg was very helpful. Car was great on gas. Easy return. No issues.
Points négatifs : N/A
Hertz possède 1 succursale à Libertyville. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.
Non (selon nos données)