Points positifs : Staff at pick-up was friendly and helpful. No staff present at drop-off.
Points négatifs : Expensive to add another driver.....
Never got my rental....
Points positifs : Online was easy to use and book. This was the ONLY positive part of the experience.
Points négatifs : Counter clerk was rude. once we got there to wrap my car he informed us that I had to have a credit card that my cash was no good. He was very rude and really need some customer service skills in dealing with people. It needs to state when you order your car that they do not except debit cards or cash. Not everyone has a credit card. There is a family behind us that also only had a debit card and cash.
Points positifs : car and people were great thankyou
Points positifs : Got the car I desired. Clean and worked perfectly
Points négatifs : Its company policy to immediately charge credit card for #200 at start of rental. I;m sure it takes more than immediately to get money back. So did not like the deposit policy
Easy and quick
Points positifs : Access to lot, ease of process
Points positifs : small airport made pick up easy
Points négatifs : there are hidden fees when using third party booking websites. cost another $89 for car, very disappointed about that
Points négatifs : Hours were poor for Saturday. Flight delayed and missed rental by half hour. No after hours pickup
Points positifs : Very clean, the team there were very pleasant
Points négatifs : N/A
Points positifs : Pickup and return of car was quick. We were provided a navigation system at no extra cost.
Points positifs : Very good service. Car was upgraded for no charge.
Points positifs : Jamila McDonald provided me with a Chevrolet Spark upon short notice. Telephoned me to let me know it would be a late pick-up, then phoned me back to let me know she had rearranged the schedule with another client who wasn't wanting the car early. My daughter was traveling and when our GPS wouldn't direct us to the car rental, Jamila told me that she would come pick me up so my daughter could get on her way. She did. She was cheerful and chatty about the city and informative, took me back to the dealer, dispensed with the business of rental me the car quickly and efficiently and took care of me in every way possible, a stranger in a new town. Loved her. I would rent again from Hertz.
Points négatifs : No complaints.
Points positifs : The car was comfortable.
Points négatifs : The windows and mirrors weren't clean. Couldn't get a receipt at dropoff, printer's weren't working.
Hertz possède 2 succursales à New Bern. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.