Points positifs : Staff was great, efficient. Car was a good ride.
Points négatifs : Someone had smoked in the vehicle and it smelled of deodorized stale cigarette smoke.
Points positifs : Staff was fine. The vehicle was clean.
Points négatifs : I wish they had a way to pick me up, or deliver the vehicle. Not a huge deal.
Points positifs : Customer service was helpful with the refund.
Points négatifs : I arrived 10 minutes late for my reservation and the Hertz employee wouldn’t release my vehicle, despite the fact that I had prepaid. Customer service assured me that the reservation would be held for 2 hours, but the nearest Hertz location didn’t have any vehicles available.
Points positifs : Staff was amazing at both pick up and drop off, a vast improvement from past experiences.
Points positifs : Really nice vehicle, clean and roomy would definitely recommend and would use this site again for future use.
Points négatifs : When returning the vehicle employee's were not around causing a delay in getting help returning car.
Points négatifs : Staff was not friendly and very slow.
Hours are not great, and they did not have a drop box.
There was no car ready for pick up
Points positifs : N/A
Points négatifs : I went to pick up my rental around noon and was told they will call me when they had a care ready. I went to their office around 4:45 pm, knowingly they close at 6 pm. They still did not have a car ready. Then the lady offered me to burrow a car for 1 day and only a few hours. I was confused how would that benefit me as I had requested the car rental for 5 days to go on vacation with my kids. It was a frustrating experience over all.
Points négatifs : First car smelled of foul smoke, had to exchange it. They should never have given me a car that smells of smoke especially if their policy is no smoking in vehicles or a cleaning fee of $300 dollars is charged. Obviously, they pocketed the money and didn't clean the car
Points positifs : Everything!
Points négatifs : Nothing!
Points positifs : The staff was friendly.
Points négatifs : The car, a small car, I reserved was not there when I arrived to pick up. This location only had one vehicle, a large 4-door truck that rented for far more than I had set out to pay.
4 Runner Rental
Points positifs : Clean vehicle, easy pickup Hertz provided voucher for fuel not being full
Points négatifs : Fuel was not completely full. Did not have intermediate SUV available, and suffered low mpg with larger SUV. No in-garage drop off service at PHF
Points positifs : Website is easy to use. Doesn’t mean much when you can’t rely on it.
Points négatifs : Got an uber here and they had no cars available even though I reserved one at this exact lot. Super annoying. Had to pay another uber to get to enterprise. Best to go to the website directly.
Hertz possède 2 succursales à Newport News Hamp. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.