Points positifs : Staff member had personality of a fish.
Points négatifs : STAFF
Points négatifs : They didn't allow us to pick up the rental.
Points positifs : Selection of vehicles in President circle was okay. Vehicle was clean. The checkout and return process was easy & simple.
Points négatifs : Hertz employees at terminal A could have been more helpful and more friendly.
Points positifs : Loved the Bluetooth.
Points négatifs : Windshield washers didn't work and cab noise was a bit loud.
Points négatifs : Blood on car no key drop off I asked early pick up told yes when get there have to wait 3hours for ,1200 not going back to Hertz
Points positifs : Kia Rio worked well on our Rv travels.
Points négatifs : Expected more taxes at completion. ..the added $204 hurt!
Points négatifs : I was to be charged $181 for one week rental. I found that I needed the car for only 2 days. I called to see if I would get a refund if I returned the car early and was told the amount wound be calculated on return. When I looked at my receipt, I found that the refund was about $10!! The company could now rerent the car for those 5 days. I use rental cars 2-3 times/year but Hertz, Dollar and Budget will no longer be in my plans! For a little extra revenue this quarter, they have potentially decreased their revenue for several quarters!
Difficult to find
Points positifs : Friendliness of staff.
Points négatifs : Had difficulty finding this place. My GPS sent me to the right. Their competitors, Enterprise, directed me to their location.
Points positifs : Pickup easy
Ocala FL front desk woman is fantastic!
Points positifs : The front desk woman is friendly, welcoming, helpful and funny.
Points négatifs : The location is weird - I know, nothing you can do about it. And, we did find it.
Points positifs : Service, puntuality, Overall excellen
Good rates and a good experience.
Points positifs : Ocala staff was very professional when I picked up my car. I liked the walk around with the Hertz representative in Ocala and the receiving of the car condition photos to my email address. The daily rate for my rental outstanding.
Points négatifs : Decore of the office needs updated.
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